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McDonald Mazda South
Littleton, CO
124 Reviews
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Showing 124 reviews
March 05, 2024
Beware of McDonald Mazda Broadway! Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit d Bought a CPO Mazda from McDonald. Car needed warranty work on a defective shark fin antenna so I brought it in for them to look at. I gave explicit directions for them not to try and push or pull on it. Service advisor Phoenix took over my car and had to bring it down to their collision center. He wouldn’t let me take it down. When I received the car back he said I need an appointment with collision center for them to take my headliner down to not crease it. Also noted to him that they did in fact mess with my antenna as there was now a slight dent in my roof around it. He noted this with their service manager Adam. I get home and what do I find…they in fact already creased my headliner. I called collision center to make an appointment multiple times and never received a call back to schedule. I called Phoenix and Adam and they said it’s now out of their hands and the collision centers problem to fix. No one has returned my calls as they know they screwed up and are hoping I just stop trying…. I went to Groove Mazda on Arapahoe. They were the most caring and professional service department ever. Took care of my antenna under warranty without question in under an hour. They will be my go to dealership from now on. I even asked them to replace the dealership plates to theirs as I await my new plates!!! I will be reporting McDonald to USA Mazda and the Dealership licensing board/commissioner. They have the most inexperienced and immature staff there, don’t take responsibility when they screw up and don’t care. Beware everyone! This ain’t the first I’ve heard of complaints about them. Just wish I knew before I went there. Hope I can spread some awareness amongst the Denver community here. More
by P
Employees Worked With
Phoenix, Adam
Helpful February 15, 2024
We purchased a Mazda Cerified vehicle from McDonald Mazda in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, t in July, 2023. The vehicle was experiencing acceleration issues, which we were told was due to the transmission adaptive learning. After 6 months, the adaptive learning failed to adjust to the new owner/driver. So, a ‘re-flash’ was required to correct the issue. Although there was still 6 months remaining with the 12 month Mazda certification. We were told that Mazda doesn’t cover software updates under the 12 mo. Mazda certification. When I pointed out that a re-flash would indicate a failure, not an update, both the service advisor and manager refused to consider the issue was due to failure. We were forced to pay to correct the issue as neither McDonald Mazda (who performed the vehicle certification) or Mazda USA would honor the repair under their warranty. Buyer beware of Mazda’s Certification warranty. In addition, when the cost to acquire new customers is great, the Service Manager (Timothy) is certainly consistent with the 2.7 DealerRater service rating he has rightfully earned. More
by CRK66
Employees Worked With
Timothy Velasquez
October 10, 2023
My sales rep was very professional and helped me get the car of my dreams. Thank you Blake for the hard work. Adam Goad, the General Sales Manager took great care of me and was incredible to work with. Will car of my dreams. Thank you Blake for the hard work. Adam Goad, the General Sales Manager took great care of me and was incredible to work with. Will absolutely do business here again. More
by Luckygirl37
Employees Worked With
Adam Goad
October 09, 2023
Just attempted to purchase a used vehicle that I had been assured had been mechanically inspected and fully functioning. Upon completion of the agreed upon independent inspection it was discovered that the v assured had been mechanically inspected and fully functioning. Upon completion of the agreed upon independent inspection it was discovered that the vehicle had been in an undisclosed accident and had a number of issues that had either been overlooked during the McDonald inspection, or had been observed and undisclosed in an attempt to complete a fraudulent transaction. Upon return of the vehicle, Adam Goad the sales manager has mocked me over the phone and called me names while insisting that I am a fool for not purchasing a vehicle with a number of undisclosed issues that had been in an undisclosed accident at the previously agreed upon price. When given the opportunity to repair the vehicle, they have refused to, due to the work required to bring the vehicle up to the condition that it was presented to be in. Very disappointed in the service we have received after catching them doing something that appears to be not completely above board. Am now currently struggling to get anyone there to admit that they made a mistake and am having trouble getting my deposit and title to my trade in back. Beware... More
by Honest Reviewer
Employees Worked With
Adam Goad
July 25, 2023
We brought our car in for a complimentary service and ended up with a bill over $300. They took advantage of my son who didn't know what needed to be done and sold him on a bunch of unnecessary services. ended up with a bill over $300. They took advantage of my son who didn't know what needed to be done and sold him on a bunch of unnecessary services. We feel like we were robbed. More
by W from Lone Tree
Employees Worked With
Don't remember
October 27, 2022
If I could give zero stars I would. Took my vehicle in for a brake check. Was told it would be 2 hours max. 4 hours later with no update on my vehicle, I tried texting the service numbe Took my vehicle in for a brake check. Was told it would be 2 hours max. 4 hours later with no update on my vehicle, I tried texting the service number I was given and even walked back to the service department to talk to someone face to face. I was ignored face to face and through text message. Until about 5 pm when I received a text saying “we’ll get you an update soon.” After waiting in the lobby for a total of 10 hours for the day, a service member came up to me as they’re closing saying “this is unacceptable, we’ll put you in a loaner for the night and get your car looked at first thing in the morning.” Next day rolls around I still hadn’t received an update on my vehicle until I texted them around 1 pm asking for an update. Radio silence until 3 pm when I received a text saying my vehicle was ready. When I went to pickup my vehicle they wanted to charge me $400 to get it, with no repairs or changes made to the vehicle. When I said I wouldn’t pay that for nothing done and will be writing a review about my experience. They (Tim and Dave) threatened to not release the vehicle to me if I write a review. Instead of trying to fix the situation after admitting it was their fault for me waiting around for 10 hours without any updates, they were more worried about losing money. They didn’t want to give a discount of any kind with the reason being “we’ll lose money if we give a discount.” Instead of keeping a customer they let their greed get in the way. DO NOT take your vehicle here for service. You’re better off giving your business to a local business than these greedy xxxxxxxx. More
by No Name
Employees Worked With
Calo, Tim, and Dave
May 24, 2022
They are nice up until you purchase the car! The quations changes afterwards. I purchased a car in 2019 and added an extended warranty. A few months ago, I canceled the warranty and had to get a The quations changes afterwards. I purchased a car in 2019 and added an extended warranty. A few months ago, I canceled the warranty and had to get a refund for the remaining. It's been FOUR MONTHS that I have been waiting to receive the check. So many email communications and no luck. "Valentin Chairez" is creative in coming up with excuses. Once everyone in the dealership is sick with covid. another time he receives my emails in junks folder (which is impossible). This is not a rocket science! I would strongly recommend consider another dealership! More
by Ali M
Employees Worked With
Val Chairez
February 24, 2022
Let me just start with AMAZING . .. I am so happy!!! I was so overwhelmed and so distraught after my horrible experience with Arapahoe Kia ( I was a loyal KIA lifetime Owner) that I .. I am so happy!!! I was so overwhelmed and so distraught after my horrible experience with Arapahoe Kia ( I was a loyal KIA lifetime Owner) that I decided to go elsewhere and I heard great reviews about Mazda's and I decided I would check out their safety features and see what they had. From the minute I made a inquiry on line and then the phone calls were simple. Everybody was so helpful and so responsive and so caring that I couldn't believe what I have been missing out on all these years! THANK YOU!! Donavan got me started (Dylan tried to help me at another store), Carey and Troy the sales/finance manager-sealed the deal! Chris even delivered the car! Their cars are impeccable, they are beautiful easy and smooth, classy cars. With a great sticker price, the safety features are awesome and I know this one won't be stolen!!!! What turned out to be a terrible situation,has been incredible thanks to all the staff at McDonald's Mazda!!! YOU ROCK!!! Also big thanks to ENT credit union for making it so easy to get qualified they are great Bank I highly recommend them also!!!! More
by krebsbach.cynthia
Employees Worked With
Donavan, Carrie, Chris, and the main man Troy!
January 28, 2022
I purchased my car here and what a great experience it was! Morgan Evans is one of the best people I have ever done business with. Morgan was very attentive to what we were looking for and very informativ was! Morgan Evans is one of the best people I have ever done business with. Morgan was very attentive to what we were looking for and very informative about all aspects of what we should know. Also Stephen Lewis, one of the managers, took time to come say hi and assured us his service as well should we need it. All in all this is a solid place to buy a car if your in the market! More
by Joeymjames
Employees Worked With
Stephen Lewis, Morgan Evans
