McDonald Volkswagen

Constantly kept us updated through the process of the recall repair. Very helpful, offering commentary Lyft, which we didn't need. Apologetic (not necessary) because had to keep for extra day waiting for recall repair. Very helpful, offering commentary Lyft, which we didn't need. Apologetic (not necessary) because had to keep for extra day waiting for part. EXCELLENT experience. More

Everything was exceptional!! From the minute I contacted Will at McDonald’s with the type of car I was interested in, he provided exceptional service and found me the exact car I was looking for. We closed Will at McDonald’s with the type of car I was interested in, he provided exceptional service and found me the exact car I was looking for. We closed in a number of days and it was perfect. Thanks! More

John was great! He was Very helpful and easy to work with! He listened to what I wanted and called back when he said he would. with! He listened to what I wanted and called back when he said he would. More

Brandon kept me informed on everything they were doing, he updated me through out the service. I appreciate that most of all. He was also very patient when answering my questions. he updated me through out the service. I appreciate that most of all. He was also very patient when answering my questions. More

Great Experience ...even with "stay at home order" The experience of the car during the stay at home order was safe and worked great. It was easy, with not issues. I would do it again. The experience of the car during the stay at home order was safe and worked great. It was easy, with not issues. I would do it again. More

Horace and the technicians at VW McDonald were great! They sent a video of our vehicle really quickly, diagnosed the issued, and completed the work with great turn around time. Thanks! They sent a video of our vehicle really quickly, diagnosed the issued, and completed the work with great turn around time. Thanks! More

Immediate and helpful I was seen immediately and given great and constant feedback. The timeline was sooner than expected. The team investigated enough to find out there I was seen immediately and given great and constant feedback. The timeline was sooner than expected. The team investigated enough to find out there was no problem, great news! I was also able to get my keys programed to my car and although a price break wasn't granted, it was considered. Thank you for your work. More

Brad was fantastic. Very helpful in getting my daughters car in for a full safety inspection, tire rotation, oil change. Very flexible with dropoff and pickup. Brad made us feel valued through daughters car in for a full safety inspection, tire rotation, oil change. Very flexible with dropoff and pickup. Brad made us feel valued throughout. Give that man a raise!!!! More

Been returning to dealership for all service since purchasing our VW in 2012. Conscientious and professional. Always excellent to communicate immediate & future recommended wear & tear of parts. Even purchasing our VW in 2012. Conscientious and professional. Always excellent to communicate immediate & future recommended wear & tear of parts. Even throw in a complimentary car wash! :) More

We received exceptional service as well as honesty and integrity from two representatives that were able to make us a great deal. Rod Schluter and Will Routon made our car buying experience fast, informa integrity from two representatives that were able to make us a great deal. Rod Schluter and Will Routon made our car buying experience fast, informative, and painless. They did not try to bait and switch with us and provided us with exactly what we were looking for. We will ensure that we tell all of our friends about your excellent customer service and our experience. Ramone & Kim More