I had an extraordinarily "bi-polar" day at McDonald VW. I am from out of state, found the car I wanted on the internet, talked to the same McDonald salesman daily for a week, and 3 times on the day that I was driving (6+ hours) to Littleton. During the test drive, the salesman gets a call and tells me another salesman has already sold the car. He gives me excuses as to why the car wasn't being held for me (they apparently don't track any car that's in the reconditioning phase - lame!). But then, the sales manager and a new salesman come over to pick up the pieces, and are very accommodating and helpful (Chris Christensen) to win back my business. All in all, a LONG day but in the end I got what I thought was a good deal and good service. Thank goodness they had a big inventory of cars, or I would have left completely furious.