McDonald Volkswagen

Great customer service Horace was fantastic - knowledgeable, helpful, efficient. Explained everything before and after the service. Highly recommended him! Also, the video s Horace was fantastic - knowledgeable, helpful, efficient. Explained everything before and after the service. Highly recommended him! Also, the video summary of the service is great. More

Pleased with our new purchase of 2019 Tiguan Happy with new Tiguan. David Lax took care of us great, answered all questions. Good experience. Would recommend to all friends. Great size for us in Happy with new Tiguan. David Lax took care of us great, answered all questions. Good experience. Would recommend to all friends. Great size for us in the Tiguan. Wanted something smaller than our Pilot, but still with great space. Hope to enjoy the mileage. More

Great service, thanks! I just too my car to McDonald Volkswagen for its first service. Very friendly stuff (except for the big bald guy on the far left desk who fills like h I just too my car to McDonald Volkswagen for its first service. Very friendly stuff (except for the big bald guy on the far left desk who fills like he is very tough), on the other hand, Austin is the one who helped me and he is very nice. They called and Uber to take me to the office when I dropped the car off and they even send another Uber to pick me up to go back to the dealer. More

They did a great job! Thanks for the timeliness and answering questions. Thanks also for getting me in so quickly and getting it all done. Thanks for the timeliness and answering questions. Thanks also for getting me in so quickly and getting it all done. More

Sold Me The Wrong Maitenance Package, Did Not Return Calls. First, they sold me a maintenance package that did not meet my lease. This resulted in me paying full cost for maintenance services as well as paying First, they sold me a maintenance package that did not meet my lease. This resulted in me paying full cost for maintenance services as well as paying an additional amount per month. I called and called and called and only was transferred to voicemail. No one returned my calls. I had to call Volkswagen Group of America to get them to do the bare minimum and at the time of this review, I am yet to be refunded for this error and am going to have to pay for scheduled maintenance again. Poor service! More

Great service The car was dropped off and the work completed in a timely manner. Valid recommendations were made to keep my car running well. The paperwork was read The car was dropped off and the work completed in a timely manner. Valid recommendations were made to keep my car running well. The paperwork was ready when I arrived to pick up the car and the areas I needed to sign were tabbed and highlighted. Love the video showing the condition of my car! More

Enjoyable Experience The customer service I received from Shana & Adan was exceptional. They both made this visit to McDonald VW so easy & successful with a big smile and The customer service I received from Shana & Adan was exceptional. They both made this visit to McDonald VW so easy & successful with a big smile and pressure free. Shana's customer service skills are so great. This girl will go far in the sales business. Adan on the other hand, was so professional with a big smile on his face all the time made this transaction even better and so smooth. Thank you guys More

Service is excellent! Brad was very polite & had my car finished within the timeframe he stated. I would recommend this service Dept to everyone! I’m really impressed with Brad was very polite & had my car finished within the timeframe he stated. I would recommend this service Dept to everyone! I’m really impressed with this location. More

Outsanding service! McDonald VW service shines - again! I have taken my Beetle to McDonald for service for 12 consecutive years due to their professionalism, the quality McDonald VW service shines - again! I have taken my Beetle to McDonald for service for 12 consecutive years due to their professionalism, the quality of the work performed and consistent fair pricing. The personal approach of their employees and exceptional customer service are most appreciated. More

30k service Keep up the great work! Very friendly and made me feel at home and always able to accommodate my schedule. They are all very professional too. Clean p Keep up the great work! Very friendly and made me feel at home and always able to accommodate my schedule. They are all very professional too. Clean place as well. More