McDonald Volkswagen

Excellent service, communication and completed work quickly! Doug was a great service advisor. He kept in touch throughout the day with progress and facilitated the repair so we could pick up my car the same da Doug was a great service advisor. He kept in touch throughout the day with progress and facilitated the repair so we could pick up my car the same day, saving us another trip down from the mountains. More

Wonderful experience purchasing my Tiguan Limited! Everyone was very helpful and friendly - they made car buying easy! I was also talking with Enrico in financing in under 30 minutes - a quick and easy Everyone was very helpful and friendly - they made car buying easy! I was also talking with Enrico in financing in under 30 minutes - a quick and easy process. More

Efficient Process Kind and Friendly Staff. No-pressure process. Got a better interest rate here after trying to shop for financing on my own. Very efficient and resp Kind and Friendly Staff. No-pressure process. Got a better interest rate here after trying to shop for financing on my own. Very efficient and respectful! More

Purchased a new Tiguan Limited Logan and the whole team were very easy and pleasant to work with. Responsive, but mellow, they took their time figuring out the best car and deal for Logan and the whole team were very easy and pleasant to work with. Responsive, but mellow, they took their time figuring out the best car and deal for us. We were even able to have our 2 little kids (with iPad & snacks) hang out for the whole process; at one point they passed around fresh cookies! Overall a very positive experience. We would recommend them for Sales and will be back for service. More

Friendly purchasing service I thought everyone was very helpful and friendly. It was a team effort to get me the best deal. Didn't try to push any unwanted products or services I thought everyone was very helpful and friendly. It was a team effort to get me the best deal. Didn't try to push any unwanted products or services. More

A frustratingly average experience...at best Stopped in for an oil change and tire rotation and ended up leasing a new vehicle. This is my fourth VW and second from McDonald. First experience Stopped in for an oil change and tire rotation and ended up leasing a new vehicle. This is my fourth VW and second from McDonald. First experience four years ago wasn’t great either, but they claim to be under new management and I wanted to give them another opportunity. To be sure, they got the job done. However, it was like pulling teeth every step of the way. Very old school in their sales approach. It seems departments (sales, finance, and service) do not communicate with each other at all. They each look out only for their own interests and don’t seem to have much concern for its impact on the customer. I’m still waiting a month later to get more info on the pro-rated refund on the extended warranty and GAP plan that we purchased from McDonald on the trade-in. I’ve provided all of the requested information and more. Yet...here I wait. They are conveniently located and that’s about it. I’ve personally had much better experiences at Emich and evan Tynans. They both undoubtedly have a better selection, and it’s unlikely the sales experience can be much worse. More

Great service and friendly staff The recall service was completed in the estimated time frame, even though I found out when I arrived at the service department that there were two and The recall service was completed in the estimated time frame, even though I found out when I arrived at the service department that there were two and not just one recall item for them to fix. More

2019 Jetta lease Leah was one of the best salesperson that we have dealt with in the over 30 years of buying cars. McDonald's is lucky to have her. Also, Martin gav Leah was one of the best salesperson that we have dealt with in the over 30 years of buying cars. McDonald's is lucky to have her. Also, Martin gave us a great deal and stuck to his word. That is very rare to find in this business. We will definitely be using McDonald's for service and sales in the future. More

VW Passat Excellent customer service, nice facility, but ridiculously overpriced parts and labor. I would be great to have some kind of rewards progra Excellent customer service, nice facility, but ridiculously overpriced parts and labor. I would be great to have some kind of rewards program for returning customers. thx More

Atlas Car I thought everyone was very helpful and friendly. It was a team effort to get me the best deal. I interacted with most of the team. I thought everyone was very helpful and friendly. It was a team effort to get me the best deal. I interacted with most of the team. More