McDonough Nissan

I took my car there because it had the check engine light on and the service department said that I needed some motor mounts. I paid 1,500.00 and the light came back on the next day. I called the service man on and the service department said that I needed some motor mounts. I paid 1,500.00 and the light came back on the next day. I called the service manager on Monday and today is Wednesday and I have not heard from him, yet after leaving several messages. Not to mention when I was there on Saturday from 7:00 am until almost 3:00 pm and not one person came and gave me updates throughout the process! I’m very disappointed, because I go past another Nissan dealership to get to this one…. More

2026 UPDATE: I wish Google allowed multiple reviews because my 1st experience & review in 2024 with nissan was good, which is why I returned for the buyback program they repeatedly emailed me about. Un because my 1st experience & review in 2024 with nissan was good, which is why I returned for the buyback program they repeatedly emailed me about. Unfortunately this experience WAS BAD. I'm giving 2 stars because I like the vehicle better than previous 1. However, the overall buying/follow-up experience was extremely frustrating. I dealt with George, as he was my salesperson in 2024. He couldn't be as hands on due to working w/ a customer that was being a tad difficult. He told someone else to help me who was ok but just did not give me the same sincere experience that George did and left. George stepped back in. The deal was completed but communication and attention to detail fell apart. I left without the extra key, manual, a missing floor mat, less than half a tank of gas and a car that had not been cleaned. I was told to return the next day to get those things. When I did, I waited over 40 minutes for George, only to eventually be told he had already left for the day (although they initially told me he was on lunch). Phillip gave some missing items but I knew I'd need to come back for the others. There was also a subsequent uncomfortable experience with Phillip regarding my contact info. I gave him my biz/backup # specifically due to conversation about shooting ranges as I work in LE. He later used that # for unrelated texts & when I didn't respond, contacted my personal #-which I never provided or gave consent to use. That was completely inappropriate & unprofessional. However, I checked him & advised him to never contact me again, he apologized. The “buyout” was a nightmare. I was charged a payment on the previous vehicle because the lender hadn't been updated. There was then a discrepancy over the payoff amount between Nissan and the lender, leaving me with an unexpected balance & additional follow-ups. I didn't expect to have to manage this after being told the old vehicle was being bought out. I was also sold SmartPay, which I ultimately cancelled. The process and timing weren't adequately explained & because it could take several business days for payments to disburse, I was receiving payment alerts from the lender that made it appear my payment hadn't been made. If this is presented as a benefit of the deal, the process should be clearly explained. The biggest issue has been the Ultimate Titanium Package/warranty. I was sold on the coverage/benefits but once I got a flat tire, I discovered NAS had no record of me in their system. After spending over an hour on the phone, submitting my contract and tire documentation, my reimbursement claim was denied because I apparently had not been provided the complete contract. Finance later sent me additional pages, but NAS still said Nissan had not provided the documentation needed to establish coverage. I was also told it can take more than 90 days for membership to appear in their system. I was just short of 90 days but was still told Nissan had not submitted what was needed as they didn't see any documents for me pending. I eventually contacted the manager, Jimmy, on 9/3 after not being able to reach Eric in finance again. He said he'd look into the matter and call me back the next day. That call never happened. I've had to repeatedly call, follow up, & chase down answers myself. Voicemails are full, emails go unanswered, and promised follow-ups don't happen. This is the problem: the lack of follow-through. I shouldn't have to repeatedly contact the dealership to resolve missing items, paperwork issues, warranty coverage, and problems with products/services sold to me during the transaction. This was my first buyback experience, and unfortunately it has been my worst car-buying experience ever. Nissan itself is a decent brand, but my experience with this transaction left me feeling like once the deal was completed, I was on my own. I gave them plenty of opportunities to make things right because my 1st experience More

I’ve been a loyal Nissan owner for many years and currently own two. Unfortunately, my recent experience at McDonough Nissan dealership left me extremely disappointed and appalled. Couple days ago currently own two. Unfortunately, my recent experience at McDonough Nissan dealership left me extremely disappointed and appalled. Couple days ago, we brought one of the cars in for new tires and took advantage of the advertised "Buy 3 Tires, Get 1 for $1" promotion. My husband paid for the service and handed me the invoice afterward, which is when I noticed we had been charged for 4 tires - special promo not applied. Since my husband had to return to work, I went back in to speak with someone about correcting the error. The service advisor, Brandon, acknowledged the mistake and said he needed to speak with someone. Shortly after, I was called in to speak with Adam, who made it clear from the moment I walked in that he was annoyed and uninterested in helping. He was rude, dismissive, and treated me as though I was trying to scam them. After a while of getting nowhere, I asked to speak with a supervisor. Adam phoned him but even the supervisor did not make an effort to understand the situation, attempt to make it right or even acknowledge their mistake. Eventually, another Adam (last name Hubbard/Hubert or something like that) stepped in to assist and processed the refund. While I appreciated his help, the damage was already done. I waited a few days before writing this review, to see if someone from the dealership might reach out to apologize or follow up. Nothing. This kind of lack of professionalism and basic customer service is unacceptable, especially from a brand like Nissan. We will not be returning to service our vehicles here, and definitely won’t be purchasing the next Nissan from McDonough Nissan. More