McDonough Nissan

Complete & Total Cluster I've been coming to McDonough Nissan for service ever since I bought my car there and have seen the competence and quality of work drop exponentially. I've been coming to McDonough Nissan for service ever since I bought my car there and have seen the competence and quality of work drop exponentially. In this particular instance, I brought my car in for a 15K service, an alignment, and several other recommended checks. Everything was going fine until 10 days later, several indicator lights came on at once and the car began downshifting randomly and suddenly. I drove it to McDonough Nissan to have it checked out and it turned out that entire transmission needed to be replaced. You would think that any tech worth their salt would see something, particularly if a transmission was failing, in what is supposed to be a comprehensive and expensive assessment. Well, they gave me a loaner and told me it could be as quick as the next day they could get it back to me. Not only did I not receive any updates, when they did finally say it would be ready I drove down there just to find it wasn't and it wouldn't be ready until the next day. When it was finally "ready" I drove it home only to experience teeth-chattering screeches coming from the axel. I returned to McDonough Nissan to get it fixed. They checked it out, said the "fixed" it. I drove it home - same issue! At this point, Bryon, the service manager stepped in. It took another loaner car but he finally got the car fixed properly. It was notable that once Bryon took ownership of the issue, the communication dramatically improved. However, this experience not only soured my trust in McDonough Nissan Service, I doubt very strongly that I will ever return to buy a car from them. More

Service recall Our Nissan had a recall. The service center got right on it. They made sure we had a courtesy vehicle. Great to work with. Great experience Our Nissan had a recall. The service center got right on it. They made sure we had a courtesy vehicle. Great to work with. Great experience More

Fast and Friendly I came in to have my tires rotated and balanced. The service was fast and the service advisor “Keysha Price” was especially helpful. Kudos to her for I came in to have my tires rotated and balanced. The service was fast and the service advisor “Keysha Price” was especially helpful. Kudos to her for being a true professional. More

Walking to charge key phob Jerry was consciousness of my time. I work 3rd shift and arrived at 7:00am to get my key phobia charged and had some concerns about my transmission. H Jerry was consciousness of my time. I work 3rd shift and arrived at 7:00am to get my key phobia charged and had some concerns about my transmission. He followed up with service department and tech and kept me informed. During wait he kept me posted and educated me on additional equipment on my Altima that I wasn't aware of. I love the free car wash at the end of service. My experience was very pleasant. More

I always have a great experience when I come there Every time I come to McDonough Nissan. This trip. Jeril Lymon, my service advisor was just great, he listened to my concerns and made sure everything Every time I come to McDonough Nissan. This trip. Jeril Lymon, my service advisor was just great, he listened to my concerns and made sure everything was taken care of. Everyone there is amazing. More

Service Paid for service oil change and tire rotation. They did not rotate my tires. Came with low tire pressure and left with the same tire low in pressure. Paid for service oil change and tire rotation. They did not rotate my tires. Came with low tire pressure and left with the same tire low in pressure. Had to turn back around for them to do what I originally paid and waited for. Only for them to offer a free oil change. I doubt the guaranteed service checks like checking tire threading etc was done. Disappointed that I have to double check behind work that is paid for. More

Review Jimmy worked great with me and patiently! He was very welcoming, hardworking, understanding, and made sure to achieve finding what I was looking for i Jimmy worked great with me and patiently! He was very welcoming, hardworking, understanding, and made sure to achieve finding what I was looking for in a vehicle. I am thankful to have the ability to work with him in finding me a new Nissan Rogue! Great people to work with! Referring to friends and family who need a vehicle. More

Great experience!! My service advisor Keysha was so friendly, helpful, and efficient. Awesome awesome service advisor! Definitely an asset to Nissan McDonough. My famil My service advisor Keysha was so friendly, helpful, and efficient. Awesome awesome service advisor! Definitely an asset to Nissan McDonough. My family and I will only go to her for service on our vehicles. More

friendly staff Just wanted to say the service was great as usual although I may have paid for a item I didn't need. Jerry was my service manager this time. Appreciat Just wanted to say the service was great as usual although I may have paid for a item I didn't need. Jerry was my service manager this time. Appreciate his attention to my needs and getting me back on the road. Overall I am satisfied with everything!!! More

Bought a car 2018 $43K, seatbelts not working I went 3 times to get the car fix’s like they promised to fix when I got there refused to help me and called police I went 3 times to get the car fix’s like they promised to fix when I got there refused to help me and called police More