Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McDonough Nissan
McDonough, GA
1,916 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,916 reviews
October 05, 2026
I brought my vehicle in 10/2/2026 for a 9am appointment for an oil change. I waited on the premise as my vehicle was being serviced. After I left, I kept hearing a strange noise that I had not previousl for an oil change. I waited on the premise as my vehicle was being serviced. After I left, I kept hearing a strange noise that I had not previously heard. Upon checking under the hood, it was discovered that the air filter housing case had not been properly closed. It was also discovered that the battery had corrosion on it. This was not brought to my attention nor was it indicated on my paperwork that my battery needed attention. This concerns me as parts that I have already had replaced were listed as needing to be replaced. But the battery, which you cannot miss and obviously needed attention, was not mentioned. I emailed the Advisor that checked me in 10/3/2026. No response received. More
by Sunshine_768
Employees Worked With
Jeremy Black, Latasha Marshall
October 05, 2026
My experience was horrible! I would not recommend anyone to buy a car from this dealership! I bought a used 2023 jeep cherokee and the very next day the check engine light came I would not recommend anyone to buy a car from this dealership! I bought a used 2023 jeep cherokee and the very next day the check engine light came on! I call the dealership and they told me to bring the car back and let them have a look at it which they did! I was told to bring the car back so that the mechanic could look at it! Which they did! They took the car and I have yet to see it since! I bought the car on 09/24/2026 and today it is currently 10/04/2026 I have heard little to nothing from the dealership about my car! I reached out about being put in a different car and have received no response! I would not recommend anyone to go through this dealership! More
by Devontethompkins7
Employees Worked With
Alex Clarke, Alex Deoliveira
September 30, 2026
I took my car there because it had the check engine light on and the service department said that I needed some motor mounts. I paid 1,500.00 and the light came back on the next day. I called the service man on and the service department said that I needed some motor mounts. I paid 1,500.00 and the light came back on the next day. I called the service manager on Monday and today is Wednesday and I have not heard from him, yet after leaving several messages. Not to mention when I was there on Saturday from 7:00 am until almost 3:00 pm and not one person came and gave me updates throughout the process! I’m very disappointed, because I go past another Nissan dealership to get to this one…. More
by coopervelicia
Employees Worked With
Tim
September 11, 2026
2026 UPDATE: I wish Google allowed multiple reviews because my 1st experience & review in 2024 with nissan was good, which is why I returned for the buyback program they repeatedly emailed me about. Un because my 1st experience & review in 2024 with nissan was good, which is why I returned for the buyback program they repeatedly emailed me about. Unfortunately this experience WAS BAD. I'm giving 2 stars because I like the vehicle better than previous 1. However, the overall buying/follow-up experience was extremely frustrating. I dealt with George, as he was my salesperson in 2024. He couldn't be as hands on due to working w/ a customer that was being a tad difficult. He told someone else to help me who was ok but just did not give me the same sincere experience that George did and left. George stepped back in. The deal was completed but communication and attention to detail fell apart. I left without the extra key, manual, a missing floor mat, less than half a tank of gas and a car that had not been cleaned. I was told to return the next day to get those things. When I did, I waited over 40 minutes for George, only to eventually be told he had already left for the day (although they initially told me he was on lunch). Phillip gave some missing items but I knew I'd need to come back for the others. There was also a subsequent uncomfortable experience with Phillip regarding my contact info. I gave him my biz/backup # specifically due to conversation about shooting ranges as I work in LE. He later used that # for unrelated texts & when I didn't respond, contacted my personal #-which I never provided or gave consent to use. That was completely inappropriate & unprofessional. However, I checked him & advised him to never contact me again, he apologized. The “buyout” was a nightmare. I was charged a payment on the previous vehicle because the lender hadn't been updated. There was then a discrepancy over the payoff amount between Nissan and the lender, leaving me with an unexpected balance & additional follow-ups. I didn't expect to have to manage this after being told the old vehicle was being bought out. I was also sold SmartPay, which I ultimately cancelled. The process and timing weren't adequately explained & because it could take several business days for payments to disburse, I was receiving payment alerts from the lender that made it appear my payment hadn't been made. If this is presented as a benefit of the deal, the process should be clearly explained. The biggest issue has been the Ultimate Titanium Package/warranty. I was sold on the coverage/benefits but once I got a flat tire, I discovered NAS had no record of me in their system. After spending over an hour on the phone, submitting my contract and tire documentation, my reimbursement claim was denied because I apparently had not been provided the complete contract. Finance later sent me additional pages, but NAS still said Nissan had not provided the documentation needed to establish coverage. I was also told it can take more than 90 days for membership to appear in their system. I was just short of 90 days but was still told Nissan had not submitted what was needed as they didn't see any documents for me pending. I eventually contacted the manager, Jimmy, on 9/3 after not being able to reach Eric in finance again. He said he'd look into the matter and call me back the next day. That call never happened. I've had to repeatedly call, follow up, & chase down answers myself. Voicemails are full, emails go unanswered, and promised follow-ups don't happen. This is the problem: the lack of follow-through. I shouldn't have to repeatedly contact the dealership to resolve missing items, paperwork issues, warranty coverage, and problems with products/services sold to me during the transaction. This was my first buyback experience, and unfortunately it has been my worst car-buying experience ever. Nissan itself is a decent brand, but my experience with this transaction left me feeling like once the deal was completed, I was on my own. I gave them plenty of opportunities to make things right because my 1st experience More
by T. Williams
Employees Worked With
JIMMY (MANAGER); PHILLIP, George Mazzant, Godson Sowah, Eric Pitts
May 27, 2026
My Sales Floor Manager Kelvin Price was outstanding. I walk in to get and Oil change he approach me with a big Smile and stated he staded a better deal for me. I was very impressed with him. He was very I walk in to get and Oil change he approach me with a big Smile and stated he staded a better deal for me. I was very impressed with him. He was very professional friendly. Thank you Nissan for my new 2026 Kicks. And thank you Mr. Kelvin Price More
by beverlylemon56
Employees Worked With
Kelvin Price
