McDonough Nissan - Service Center

Express Service Experience was very good. Service Rep wrote the work order quickly and he was very professional. I was in and out under 1-hour will return for other s Experience was very good. Service Rep wrote the work order quickly and he was very professional. I was in and out under 1-hour will return for other services. More

Outstanding service Service Technician Jerry showed attention to detail and assisted me in all my service needs. He listened carefully and assisted me with all my service Service Technician Jerry showed attention to detail and assisted me in all my service needs. He listened carefully and assisted me with all my service needs. More

4 hours 20 mins I got there at 8 for a oil change tire rotation and to check prices for trim on door. The oil change was fast they needed to replace a tire that was w I got there at 8 for a oil change tire rotation and to check prices for trim on door. The oil change was fast they needed to replace a tire that was wearing wrong. Breaks needed bled. I asked how long this would take Jerry said 45 mins. I watched the guy put my new tire on and walk away. My car sat on the stand for about 45 mins with no one touching it. Jerry said his master mechanic needed to work on it. His master mechanic took about 20 mins to change the door trim oil something on each tire and put my car on The balancer. They took my car to detailing. I asked for it back. At that time I had been there 4 hours and 20 mins. I left got down the highway and my car was pulling to the left. I explained I have had three back surgeries and couldn’t be up there like that. This visit cost me over 400 dollars and my car is pulling. Insane! More

Friendly experience Customer service was good. Not having the worry of HOW WILL I GET HOME after leaving my car, then HOW WILL I GET BACK to get my car was GREAT. Customer service was good. Not having the worry of HOW WILL I GET HOME after leaving my car, then HOW WILL I GET BACK to get my car was GREAT. More

I would highly recommend asking for Elvis to check you in. This has been one of the best check-ins that I've had at Nissan. Elvis greeted me at my car as soon as I pulled in. In the past I have had to wait a f This has been one of the best check-ins that I've had at Nissan. Elvis greeted me at my car as soon as I pulled in. In the past I have had to wait a few minutes before someone would come ask what I am there for. He came and let me know the progress of my vehicle while I waited. I appreciated how he made sure I knew where everything was located. I was thinking about switching dealerships, but I will definitely be back. More

Excellent on my 2018 Frontier I took my 2018 frontier in for an oil change and tire rotation, my service advisor Elvis did an excellent job of getting my vehicle serviced, I was in I took my 2018 frontier in for an oil change and tire rotation, my service advisor Elvis did an excellent job of getting my vehicle serviced, I was in and out seems like in no time. More

Great experience with great people Everything from start to finish was flawless. Very clean and neat service area. No grease and oil everywhere and very well maintained. They kept in co Everything from start to finish was flawless. Very clean and neat service area. No grease and oil everywhere and very well maintained. They kept in contact with me throughout the entire process and my vehicle was ready sooner than expected. More

Not to confident I originally had a bad experience at McDonough Nissan when I relocated to the area. I decided to give them another try. Keyshia was great an reassured I originally had a bad experience at McDonough Nissan when I relocated to the area. I decided to give them another try. Keyshia was great an reassured me I would be taken care of. I eventually had my Buick and Nissan serviced. I returned and Jesus was courteous and just as reassuring as Keyshia. I did ask about my car being vacuumed and washed and Jesus said only vacuumed. When my service was done I was surprised to find that my vehicle did get washed. Splendid, I thought, until I got in and saw the vehicle hadn't been vacuumed at all. I have lived in this area less than 2 years and I have witnessed 3 different service managers and have received substandard service on more occasions then great service. I am reluctant to trust my vehicle servicing to McDonough Nissan. A vehicle carries around the most precious cargo of the owners. I am just not that confident about being provided top notch services More

Bad service Took my car in for a recall, didn't have part on the 17th. Was told I would get a call the next day. No call. Took back on the 31st because of a noise Took my car in for a recall, didn't have part on the 17th. Was told I would get a call the next day. No call. Took back on the 31st because of a noise. Was told he would let me know something in about 15 mins. Was told nothing until I approached him and was told they did not hear anything after 2 1/2 hours. Said they would fux the recall and would take about 30 mins. Again another hour. After 3 1/2 hours I left still hearing the noise and now vibrations. More

Great customer service I had a great experience at your dealership I was waited on immediately and I did not have to wait and all the services works plain to me an additiona I had a great experience at your dealership I was waited on immediately and I did not have to wait and all the services works plain to me an additional services were suggest it I did not have to wait a long time and the coffee was good More