McElveen Buick GMC

We bought a used car 12 months ago. We purchased the 1 year/12,000 mile warrantee to make sure we were protected from a lemon. Less than 2 months later it had to go in for the motor. It took them 3 week year/12,000 mile warrantee to make sure we were protected from a lemon. Less than 2 months later it had to go in for the motor. It took them 3 weeks to fix my car, durring which time I had no car to drive. Eight months down the the line, I took my car in for its "free oil change and point inspection" This took over 2 hours (of which I had my 4 year old twins bored as hell waiting with me) Then when it was finished they didn't let me know. I had to go ask what was going on. Then I stood in front of a lady for nearly 10 minutes waiting to get checked out. She answered about 3 phone calls all the while I was waiting. Then I went into the cashier to pay for a new air filter (Of course that needed to be changed, doesn't it always?) and she ignored me for quite some time. She answered her cell phone and talked on a personal call for several minutes while I stood in her window and tried to keep my boys from climbing the wall. Then a salesmen that worked there asked me if I "could please move my car, it was in the way'. Well I didn't put it where it was, they did and I couldn't get any help to get out of there!! Fast forward to now. 12 months after purchase. My transmission is shot. I am under the 12 month warrantee, but surprise......it's 700 miles over the 12,000mile part. They want to charge us $1950 to rebuild the crappy transmission. On a car that we bought only a year ago. And a transmission problem would have been caught in their "21 point inspection" had they actually done that. My husband said he watched the entire time it was getting the oil changed and they did nothing but change the oil. They didn't even check the air pressure in the tires. Now..... I have to fork out $1950 to fix my tranny, plus, once again, I will have no car while they fix it. I will NEVER return to this dealer for ANYTHING ever again. Too bad, because my husband is getting ready to buy a new truck. Thier loss. More

Ill start off with saying if i could have given this a rating of zero it would have been. Ok so i go into the dealership after i was "approved" online for a truck that was on thier website. I call to se rating of zero it would have been. Ok so i go into the dealership after i was "approved" online for a truck that was on thier website. I call to see if its there the next morning and i was told yes (1) i get there 30 mins later and no truck. noone even remember it and it was very noticeable. So im told that they could get me into a truck around the same price (truck was $15,960). So needing a decent truck i agreed to let them try. they had to run my credit again bc they were either to lazy to go get the paperwork or had no idea about the website approval, after being told on the phone who to ask for. So after running it again they come back to me saying that they couldnt get me financed into any truck over 100,000 miles.()I say ok and they start looking for trucks and nothing on the lot was under the mileage. They get online and find a truck that they wanted $23,000 for. I was shocked, it was nice but thats 7k away from what i want to pay. My payments were suppose to be in the $400 range. I put $500 down and said on payday id have another. so then i go into the finace office and the guy says that nothing is approved until the bank says yes. haveing crappy credit i am trying to find a decent truck and i know im goin to get somewhat screwed, but he starts off with $567 for 72 months, way out of my range. so i agree to wait and see what the bank says, maybe the bank would let me know what i could get financed for if nothing else. I was also told i could drive away in something on the lot until this truck came in. (Never happened) The next day nothing, and the next afternoon i decide that after some other things that had happened in my personal life i know longer needed, wanted, or now could afford this truck, and so i go to the dealership and i am told that they dont offer a cool off period or a change of mind clause in the state of SC. and that im stuck buying a truck, also at this time im told that i was approved late last night, but the guy wouldnt give me any details. He says hell find me something i can afford around the orginal price, and that i should come back the next day. The next day i go back in and bascially told that nothings changed and they are still trying to find me something and that would have to come back when they found out something. I tell the guy to quit pulling my strings and that if he hadnt gotten me approved i wanted my down payment back, after alot of BS they finally decide to give it back to me the next day in a check form after they had taken it on a debit card. The salesman himself said that he couldnt understand why they use to just hit refund and that the money would go back, but anyway not in my case i guess. i was told the above on a wensday, i get told the next day until friday and then im told itll be monday, today is monday and when i went back there yet again i seen the sales guy lacey and he proceded to get irate and show is ass in front of customers managers and all, when i wouldnt shake his hand and i asked did he have what i came in for. Look im just tired of dealing with these incompetent rejects. it would be in ur best intrest to not even bother. More

They sold me a previously sold, wrecked car and passed it off as new. Found out from another Buick dealer about the damage. The dealer will not pay for the repair. They were rude and lied about several thing off as new. Found out from another Buick dealer about the damage. The dealer will not pay for the repair. They were rude and lied about several things. Unfortunatly, I came in from another state. If you want a fair deal and want to be treated with respect, "THIS IS NOT THE DEALER TO COME TOO". More

Sales person was very rude to my wife after the deal was done. They would not even give my ten year old girl a bottle of water. Service departmend is slow with warrenty work. They did not do their hand pic done. They would not even give my ten year old girl a bottle of water. Service departmend is slow with warrenty work. They did not do their hand picked used car inspection of my Hummer, and now I am having a hard time getting it fixed. Stay away from this dealer More

BUYER BEWARE! On 6/24/10 we were told by Mr. Dave Lawhorn, Service Manager of McElveen to give him the paperwork and the dealership would send a check for $598.00 and send it right out to us. The nex Lawhorn, Service Manager of McElveen to give him the paperwork and the dealership would send a check for $598.00 and send it right out to us. The next day on 6/25/10 I even called him to make sure he had all the proper documentation to process our check. He replied when I had him on the phone “I got the paperwork and have already given to my Accounts Payable person so you can get paid just like we agreed.” Almost a month went by and still no payment. I called Mr. Dave Lawhorn. He said “Send me the paperwork again. They (Accounts Payable) must have lost track of it”. I resent on 7/20/10 and the next day Mr. Lawhorn said he got it. Thirty days latter, no payment! I called and asked for the Accounts Payable person who I found out was Ms. Ashley Parker. Ms. Parker asked me to send her the paperwork. She did confirm she got it and would give me an answer in a day or so. 15 days latter no payment or even a call from her. Now 2 months latter Ms. Parker and Mr. Lawhorn will not even take my phone call or return my voicemail. IS THIS THE COMPANY YOU WANT TO MAKE YOUR FAMILY’S 2ND LARGEST PURCHASE FROM? More