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McFarland Ford of Rochester - Service Center
Rochester, NH
413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
413 Reviews of McFarland Ford of Rochester - Service Center
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December 16, 2024
Great experience as always! !! Service was fast, professional and was performed at a much lower rate than what other dealerships in the area were charging. !! Service was fast, professional and was performed at a much lower rate than what other dealerships in the area were charging. More
by GLENN.A.AHO
Verified CustomerEmployees Worked With
December 14, 2024
I dropped my car off early and the work was done sooner than I expected. than I expected. More
by ELI.POORE
Employees Worked With
December 13, 2024
Had appointment 12/3. Dealt with Richard who was very friendly and professional. Was advised of the issue and how to repair. I specifically asked if my vehicle was safe to Dealt with Richard who was very friendly and professional. Was advised of the issue and how to repair. I specifically asked if my vehicle was safe to drive until the repair was complete. Richard spoke with a service tech (did not get the name) and was told that the repair that was needed would not affect the safety of the vehicle. I left with the vehicle that day and called to reschedule for repair for 12/11. On 12/9 there was 2 inches of snow on the ground (my vehicle is a 2020 Ford Explorer with BRAND NEW All season tires), my car barely could make it 15 minutes down the road. I got stuck on a hill and had to park my car and get a ride home. It was a very scary and dangerous experience. One of the error messages on the car was "Powertrain malfunction/reduced power". Upon a google search that evening, it clearly stated it is strongly advised against driving and is extremely dangerous. 12/10 I brought my vehicle in and expressed my extreme disappointment with the miscommunication and how my family's safety was put at risk. I spoke with Art who said he would look into it. I left with a loaner vehicle. 12/12 Ford kindly delivered my vehicle and picked up the loaner (very convienient and much appreciated). However, there was zero acknowledgement of my concern which is why I will not be taking any of my vehicles back to this location. More
by Danielle Hatfield
December 11, 2024
When obtaining service at other dealerships I’m used to getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then getting a text message with a number to communicate with the service department. I left my vehicle overnight so that parts could be ordered and then the required work be done the next day. I had no communication until I called in the afternoon to find out the status. The staff was very good and I’m happy with the work that was performed. Communication could definitely have been better. More
by bpmoore19
Employees Worked With
December 10, 2024
Honest and quality work done every time. The service team went the extra mile for us. 10% Veteran Discount. Thank You The service team went the extra mile for us. 10% Veteran Discount. Thank You More
by WILLIAM.F.DUNN77
December 10, 2024
Great and quick in and out. Courteous and helpful. Close and nice. Attentive and quick Courteous and helpful. Close and nice. Attentive and quick More
by MARIKA.CSATARY
Employees Worked With
December 07, 2024
Tyler was very helpful and professional. Easy to deal with and knowledgeable about the vehicle. Easy to deal with and knowledgeable about the vehicle. More
by joelanderson03901
Employees Worked With
December 06, 2024
The service department has always been courteous, timely and efficient. My oil change when quick and fairly priced and efficient. My oil change when quick and fairly priced More
by EGAJ
December 02, 2024
All my concerns were addressed by Frank and my vehicle was delivered to me at the promised time after service was completed. was delivered to me at the promised time after service was completed. More
by SCASSADY
Employees Worked With
November 29, 2024
My salesman Chase was excellent to work with from start to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything extra which I really appreciated. More
by hunter690
