McFarland Ford of Rochester - Service Center

I had instructed the dealer that I had an issue with my TPMS module for some time before they even looked at it. They took the truck and gave me a loaner which I had to continuously call ahead for. Once th TPMS module for some time before they even looked at it. They took the truck and gave me a loaner which I had to continuously call ahead for. Once they took the truck for the entire day they had told me that they needed a kit for Ford due to the RF signal interference on EVs. I then had to wait over a week and a half for the kit and had to yet again come back taking myself time and time away from work. Again they had my vehicle all day and repeated told me the repair would be 3-4 hours. After no updates I had to repeatedly keep calling for an update on the vehicle. Finally they admitted they had the diagnosis completely wrong and reached out to a Ford Engineering rep. The rep had instructed to simply replace the TPMS sensors entirely and that would resolve the issue. Upon pickup of my vehicle I requested paperwork multiple times covering the work done and proof of labor. I was told many time I would have the paperwork emailed to me. I finally reached out to Ford corporate who said they would reach out to the dealer and after I sent a private email to the service advisor I was finally given my paperwork. Non stop headache, no transparency and no integrity to ownership of proper work. I will not return to this dealer More

Fast and efficient service. Easy to schedule with the service manager. I will have my F350 Super Duty serviced at McFarland Ford again. Easy to schedule with the service manager. I will have my F350 Super Duty serviced at McFarland Ford again. More

Great to work with. Answered all questions openly. Was a pleasure to purchase a vehicle from. Answered all questions openly. Was a pleasure to purchase a vehicle from. More

The service was great. Frank was the p.o.c. I even had a courtesy vehicle to use. Frank was the p.o.c. I even had a courtesy vehicle to use. More

Service is always great. They always do what they say they will. This survey is a pain in the xxx. They always do what they say they will. This survey is a pain in the xxx. More

Jonathan was very helpful and was very responsive. Would shop at McFarland again. Did a good job of helping me locate a truck.. Would shop at McFarland again. Did a good job of helping me locate a truck.. More

My service experience was great. The service advisor, Art Bedard, was friendly and knowledgeable, and the service charge was very reasonable. I was also there with a friend and we w The service advisor, Art Bedard, was friendly and knowledgeable, and the service charge was very reasonable. I was also there with a friend and we went into the showroom and my salesman, Chase, was awesome as usual. Chase helped him test drive a few pickup trucks. Thank you McFarland Ford. More

The Dealer during the buying process was good. I wish they would have spelled out the extended warranty better with prices I wish they would have spelled out the extended warranty better with prices More

THE SERVICE ADVISOR SAID EVERYTHING WAS OK. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE. PAID BILL WENT TO MY TRUCK AND READ THE REPORT THE SERVICE TECH HAD PUT A NOTE ON BOTTOM OF REPORT STATING THAT THERE WERE ONLY 4QTS OF OIL IN ENGINE.WENT BACK IN TO ASK SERVICE ADVISOR ABOUT COMMENT AND HE HAD NO CLUE.DO THE SERVICE TECHS TALK TO THE ADVISORS DIRECTLY?THE ADVISORS TOLD ME TO KEEP AN EYE ON IT.THE COMPUTER NEEDS TO BE REPROGRAMMED IT COULD NOT BE DONE AT LAST APPOINTMENT BECAUSE OF A COMPUTER GLITCH.WAS NOT VERY IMPRESSED AT ALL WITH THAT SERVICE ADVISOR.DID NOT CATCH HIS NAME HE HAD GLASSES OLDER MAN.I WILL MAKE ANOTHER APPOINTMENT TO GET THIS CORRECTED. . More

I have been happy with the services performed on my pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service de pickup by McFarland Ford over the past few months. My truck is getting up there in age and mileage so repairs have to be expected and the service department at McFarland has been a pleasure to deal with as opposed to another regional ford dealer where I had been having work done before because they were close to my place of employment. I will continue to use McFarland now. More