McFarland Ford of Rochester - Service Center

Got me scheduled quickly. Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft Difficult to book warranty or non routine maintenance items online. You have to call. Sadly when I noticed a torn driver's side front axle shaft boot, it was 300 miles over my 60K full powertrain coverage warranty, and I had to pay a deductible. It was pretty obvious that it had been leaking for some time... The passenger side front boot had let go around 47K miles (known, common issue), and was covered at 100%. They checked the other side at the time, and said it was fine. This should be a Ford recall, or they should extend the warranty on these. Not the dealers fault but they have zero leeway on full coverage. More

Curtious,respectful,professional and knowledgeable. Would highly recommend this dealership to anyone looking for a new or used vehicle! Would highly recommend this dealership to anyone looking for a new or used vehicle! More

Had a great experience at this dealership with. They were patient and helpful throughout the process. They were patient and helpful throughout the process. More

So far my experience has been fantastic. They do what they say the will. I couldn't ask for more. They do what they say the will. I couldn't ask for more. More

We had our 2020 F-150 in for much needed service and Art and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and and his team did a great jog in getting everything done for us in a timely manner. At 145K we had all fluids changed, the Synce software updated and some other electrical issue's fix. Truck is running great. Thank you!!! More

Bought my truck through Brooke Alexander at McFarland Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! Ford in Rochester and had a great experience with her and the rest of the staff. Could not recommend McFarland enough! More

Always pleasant and helpful, very helpful, have been going there since 1916. Will continue to use them going there since 1916. Will continue to use them More

The whole McFarland team is friendly, efficient and accommodating. Pretty much always easy to deal with. accommodating. Pretty much always easy to deal with. More

Nice job and we were very happy for the quick service with our new explorer. with our new explorer. More

Truck is great but the battery keeps dying. I bought an extended warranty I'm guessing that's not covered though. I bought an extended warranty I'm guessing that's not covered though. More