McFarland Ford of Rochester - Service Center

Truck is great but the battery keeps dying. I bought an extended warranty I'm guessing that's not covered though. I bought an extended warranty I'm guessing that's not covered though. More

From the purchase of my truck through 3 service calls, I have been very satisfied with McFarland Ford of Rochester. have been very satisfied with McFarland Ford of Rochester. More

Excellent service, both Richard and Jason were outstanding in their approach of troubleshooting and resolving an intermitting no start issue. outstanding in their approach of troubleshooting and resolving an intermitting no start issue. More

Bought my truck from this dealership, so when I had a technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it t technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it that I could remember. The service writer, seeming to not know the difference between “fixed” and “cannot duplicate concern”, informed me after day one that my truck was all fixed and ready to be picked up. When I asked what the cause was, they could not answer, and simply told me that “it’s not doing it right now”. After spending a few hours on multiple phone calls with Ford customer service, McFarland Ford opted to try again the next day and seemingly addressed the issue. When I arrived to pick up my truck, much to my distaste, I realized that my truck was left unlocked on the lot. The sales team did a very fair job at handling the situation overall, particularly providing me a loaner. The service department, however, was very lacking in multiple areas. More

Great service advisor. Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! More

Had a great sales rep (Tyler Stanley). He was very easy to work with and was eager to explain and demonstrate the functions on the BRONCO SPORT. He also was NOT a pressure type sales per He was very easy to work with and was eager to explain and demonstrate the functions on the BRONCO SPORT. He also was NOT a pressure type sales person which I have had in the past. I would recommend Tyler to my friends if they were looking for a ford. More

Excellent service Respectful, no pressure, no games, good product, efficient, trustworthy. Great service all around. good product, efficient, trustworthy. Great service all around. More

Such a great difference with new management The new people and customer service Stellar Finally people and customer service Stellar Finally More

Bought a 2024 F250 last week Finance mgr went above and beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! More

Overall service was good. Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to find a time to take it back. More