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McFarland Ford of Rochester - Service Center

Rochester, NH

4.8
160 Reviews
Call Service Center (603) 332-2585

160 Reviews of McFarland Ford of Rochester - Service Center

Sort by
December 05, 2023

Service dept. gives exceptional attention, service and on time. Dan was helpful and answered all my questions. More

by paul711bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron
Report | Print
Helpful
December 01, 2023

It was a very satisfying experience with very pleasant and professional staff. The complete team made me feel that they enjoyed my business and that I was part of the team. More

by BERTAHAMBERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Bergeron
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Helpful
November 30, 2023

I would give 3. 5 stars depending on the day. Some days the service dept. Is fantastic. Other days not so much. More

by KYLE.PAQUIN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron
Report | Print
Helpful
November 29, 2023

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by TDBELL1813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Bergeron
Report | Print
Nov 29, 2023 -

McFarland Ford of Rochester responded

Thank you the great review, even if I cannot quite understand what your comments say, haha! We appreicate the 5 stars!!

Nov 30, 2023 -

TDBELL1813 responded

I do not write comments ever. I suggest you make comments OPTIONAL.

Helpful
November 29, 2023

Did what was expected and done well and on time thank for the great work More

by JOHNKRYSA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron
Report | Print
Nov 29, 2023 -

McFarland Ford of Rochester responded

Thank you John! We are happy to hear everything went well in service. If you should ever need anything please let us know!

Helpful
November 27, 2023

Always a warm welcome, super helpful, easy to communicate with, and top notch service. They have gone above and beyond and I am thankful I decided to walk in and pursue buying a new car. With the economy t More

by amiller
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Carignan , Dan Bergeron
Report | Print
Nov 29, 2023 -

McFarland Ford of Rochester responded

Thank you so much for the great review! You were an absolute pleasure to work with. If you are in the area stop by to say hi, we would love to hear how you're liking the Edge- Ben Rennie, GSM

Helpful
November 25, 2023

This is my go-to dealership now. Things went a little sideways but they made up for it in spades. They're willing to do things for the customer that other dealerships are not. They'r More

by Danielle Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bergeron
Report | Print
Nov 29, 2023 -

McFarland Ford of Rochester responded

Thank you Danielle for the lovely review. Unfortunately mistakes do happen, but we always want to make sure they are taken care of to the best of our ability. We hope you love the vehicle and if you should ever need anything please let us know. All the best!!

Helpful
November 22, 2023

Good dealership to work with . Really impressed with service department and stock of new vehicles. More

by shaunjablonski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Carignan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Bergeron
Report | Print
Nov 22, 2023 -

McFarland Ford of Rochester responded

Thank you for your feedback! We are proud to be a new part of the community and love hearing our customers are noticing. We hope to see you for all your future vehicle needs!

Helpful
November 22, 2023

Outstanding service from start to finish, and they delivered my truck to my house as well More

by CHUNK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Bergeron
Report | Print
Nov 22, 2023 -

McFarland Ford of Rochester responded

Thank you for your feedback! It is great to hear the pick up and delivery service is appreciated!

Helpful
November 22, 2023

Service work they performed was poorly done. They put new tires on my truck did not properly balance them so now my truck is shaky and wobbly. I also was using my spare tire before I got my new More

by SJUTRAS32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley
Report | Print
Nov 22, 2023 -

McFarland Ford of Rochester responded

I am so sorry to hear about your experience. We want to make sure that every customer that walks through the door has a great experience. We understand that mistakes can happen but when they do, we will do everything to rectify the situation. I have spoke with our service manager Jason, who wants to help. Please reach out to either him or myself. His email is jquinton@mcfarlandfordofrochester.com. I can be reached at 603-335-3400 extension 1140. We thank you for your business and look forward to speaking with you.

Helpful
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