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McFarland Ford of Rochester - Service Center

Rochester, NH

4.7
413 Reviews

413 Reviews of McFarland Ford of Rochester - Service Center

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September 04, 2024

I knew what I wanted to buy help was available overall it was a ok experience. More

by jocker_034
Recommend Dealer
Yes
Employees Worked With
Tyler Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

They did a great job throughout the process of purchasing this truck! I had an issue with some imperfections on the hood after purchase and they were very accommodating to get me back in ASAP to get my issue More

by amesautomotive1178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Boch III
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Great experience! Art was pleasant and informative. I was in and out in less than an hour, even though he squeezed me into their busy schedule. More

by betsymac59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

will know more later light came on the dash see they handle it tomorrow .ok More

by acotom69
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Great service. I enjoyed the process very much. Matt was exceptional. Very knowledgeable about the products and accommodating More

by tom@cookcustomhomes.com
Recommend Dealer
Yes
Employees Worked With
Mathew Knezevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Glad they picked car up beeen dealing with Ford for years helpful friendly reliable good deals More

by crpjlp7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Boch III
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

I came back to dealership today because I was there on Monday night to pick my truck up from service I noticed yesterday while walking by my truck that one of my steps end pieces was broken. I am 100% pos More

by MCLANTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Quinton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

McFarland Ford of Rochester responded

Mark I'm sorry you feel you had a bad experience on your recent service. As you stated several days later you noticed a loose end cap on your running board and brought it to our attention that it might or might not have happened in our possession. As per our discussion this will 100% be taken care of whether the damaged happened here or else wear. McFarland Ford will stop at nothing to assure EVERY customer has an outstanding experience.

Aug 28, 2024 -

MCLANTON3 responded

I like how you say I came back several days later. I picked up my truck on late Monday when I picked up my truck I should have looked over my truck before taken it. I am on vacation so I drove right back to my place and parked my truck tue I went out for the day and when I returned back home I walked by my truck and noticed that there was something wrong with end cap. So on wed I went back to your dealership and I am 200% sure it was done there my truck is perfect nothing out of place but instead of you guys taken ownership I get a rude person to argue with me and call customer crazy. But I guess that’s how your owners run there business so I know to stay away.

August 28, 2024

They were 100% on all of my issues, will be using them in the future More

by nikkik072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

You guys did a great job. I didn't know that you had a valet service for bringing my car back to me after service. That truly was a great experience. Thanks! More

by pepcis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Fast and prompt! Thank you guys for all of your hard work and taking care of your customers! 10/10 from sales to finance! Connor was awesome and hit it out of the par More

by mike
Recommend Dealer
Yes
Employees Worked With
Connor Jameson
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