McFarland Ford of Rochester - Service Center

Art was super friendly. Communicated well and make sure my vehicle had everything that it needed. Communicated well and make sure my vehicle had everything that it needed. More

Great overall experience and care made everything easy. Will definitely be returning in the future. Will definitely be returning in the future. More

Confusion as to the services needed. It all worked out but was somewhat concerned when I had to tell service what was done on my last visit. It seemed that you did not have the service r It all worked out but was somewhat concerned when I had to tell service what was done on my last visit. It seemed that you did not have the service report from a visit one week earlier. More

Brooke and Loren were great to work with. We love the car Thank you so much We love the car Thank you so much More

Typical dealership that throws out all the tricks. Type all your info in and say don’t worry we won’t run your credit until we have a deal, yet you get the email notification two seconds later there i Type all your info in and say don’t worry we won’t run your credit until we have a deal, yet you get the email notification two seconds later there is a new inquiry on your credit. More

Service department was an ‘ unknown’ when I bought my first Ford in decades. They have proven to be friendly, efficient and competent every visit. My Maverick hybrid may be the first of a new design, but first Ford in decades. They have proven to be friendly, efficient and competent every visit. My Maverick hybrid may be the first of a new design, but the techs understand it and keep me confident. More

Tyler made the experience of buying a Ranger truck from your sales team very enjoyable. He did an outstanding job to keep in contact with us, and worked hard to make the deal come together. Great young man your sales team very enjoyable. He did an outstanding job to keep in contact with us, and worked hard to make the deal come together. Great young man, very easy to work with. More

Thank you for your service! I had to bring in my ford escape to see what was wrong with it to get it fixed. I had to bring in my ford escape to see what was wrong with it to get it fixed. More

Not the best experience. Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to Was informed they couldn't find any problems. Art wasn't the most customer service focused and gave a little bit of an attitude. Had to return to the dealership and drive with Art, the manager. Art informed me I might have to just wait "for it to get worse" and they couldn't find anything wrong with it. My vehicle had a warranty and waiting wasn't an option. Received a call later that day that they found the problem and the vehicle needed a new fuel pump. Art's attitude change for the better, go figure. Had to wait another week for the part to arrive and the vehicle to be ready. I picked up the vehicle and as I drove off the lot my check engine light came on. Had to turn around and wait again for a tech to look at the vehicle and fix the issue. I really wanted to have a good experience as they are local but probably won't return for service. The older gentlemen at the counter was super nice and helpful, great customer service. Art, not so much. More