McFarland Ford of Rochester - Service Center

I got excellent service. They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in They were thorough and good at explaining everything. I enjoyed taking the car for a test drive. I was very fortunate that they had a Bronco Spirt in the color and with features I had in mind right on the lot. The salesman , Jonathan Cabral, was very helpful . He patiently answered all my questions. I recommend McFarland Ford if Rochester to anyone looking for a Ford. More

I don't believe I worked with Jason. I did work with Mike and had a wonderful experience. I did work with Mike and had a wonderful experience. More

Appointment was right on time,customer service rep was very helpful, all around great experience. very helpful, all around great experience. More

Very pleased with the service received. Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way Went in for a Ford recall and was told it could take up to a hour to repair. Didn't finish my cup of coffee. Repair was completed and I was on my way in less than an hour. Can't ask for better service than that. More

Great customer service with the friendliest service department. Very knowledgeable and work done right first time. department. Very knowledgeable and work done right first time. More

Service visit was quick and easy. I always take my F150 there for Service work. I always take my F150 there for Service work. More

Was charged $170 diagnostic fee even though contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leakin contractually, I have free inspection for the life of the vehicle. Received vehicle back in worse working condition than when I brought it in, leaking break fluid everywhere. They tried to charge me $2400+ for repair. Went to auto zone and bought $200 worth of parts and fixed it myself. I’ve purchased two vehicles from this company and paid them in full. A 24 year customer, but I will never return. More

The gentleman that helped me in service was very nice. The purchase of the car was a cluster. The purchase of the car was a cluster. More

I was very pleased on how richard helped me and understood my needs and wasn't pushy. When I was giving the wrong part he went out of his way to go and exchange it for me so I didn't need to leave understood my needs and wasn't pushy. When I was giving the wrong part he went out of his way to go and exchange it for me so I didn't need to leave work and made sure my suv was done and safe for my son and I. More

Just purchased a 2024 Ranger, Sales team is awesome. I'll be back, for service. I'll be back, for service. More