McFarland Ford of Rochester - Service Center

I had my car serviced 3 times since October when I got it per the plan I purchased they also include a multipoint inspection air filters cabin filter etc. however I never had an issue until I had a feeling n per the plan I purchased they also include a multipoint inspection air filters cabin filter etc. however I never had an issue until I had a feeling nothing was properly looked over filter wise in my vehicle the cabin filter I had to pull and check myself do to a funky smell when I turned my ac on at this point when I replaced my filter that was well over due and should of been checked I had a nose coming from the blower motor I bring it in and wouldn’t you know it crap from the filter was in it causing a noise. I brought the issue to the service writer and he admits and apologizes for the inconvenience after I explained how unhappy I was nothing was done properly inspecting components and still tries to charge me a half hour later almost $100 I had no problem paying but I believed I should of had to pay full price of that labor for something that wasn’t checked as it was said the past 3 times it was serviced the service writer very unprofessional in compromising with me on a solution. He aggressively rips the work order away from me slams my key on the counter and says that I am f*ing ridiculous as I was leaving I turned back and said to and asked what did u say to me and he repeated himself but corrected without swearing I have never expected to be treated so poorly as a first time customer of this family hopefully this is the first and last time I get treated in a downing way by someone who should can not handle a unhappy customer I was frustrated yes however his demeanor twords ME not him trying to compromise. More

Matt, my salesperson, knows how to sell vehicles. He understands people like me. He armed my business for as long as I live near by. He understands people like me. He armed my business for as long as I live near by. More

Great selection. Great communication. Easy to deal with. Thanks again. Will be back and recommend to friends and family Great communication. Easy to deal with. Thanks again. Will be back and recommend to friends and family More

My appointment was on time ,the customer service rep was very friendly and helpful and a missing bulb was replaced ,, much improved over my experience 1 year ago just after the new management takeover... t very friendly and helpful and a missing bulb was replaced ,, much improved over my experience 1 year ago just after the new management takeover... thankyou ‼️ More

They performed a recall and picked up and dropped off. Very nice!! Coming from another automobile dealership it was a nice touch! Very nice!! Coming from another automobile dealership it was a nice touch! More

Great Friendly service, work done when promised and called when car needed additional parts, and told how much it would be. Professional business. Thank you called when car needed additional parts, and told how much it would be. Professional business. Thank you More

I've only dealt with the service department and have always been treated respectfully and courteously. always been treated respectfully and courteously. More

Came to get car and parts weren’t in yet No communication I guess there communication I guess there More

The valet service was fantastic! They arrived on time and were very communicative with me. They arrived on time and were very communicative with me. More

Very good experience, I was in for routine service and to get a couple of recalls addressed and they performed the service promptly and I was in and out in no time at all. I was driving to Portsmouth for ser get a couple of recalls addressed and they performed the service promptly and I was in and out in no time at all. I was driving to Portsmouth for service prior to this and I will be using McFarland Ford in the future. More