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McFarland Ford of Rochester - Service Center

Rochester, NH

4.7
473 Reviews

473 Reviews of McFarland Ford of Rochester - Service Center

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May 15, 2024

Came to get car and parts weren’t in yet No communication I guess there More

by bridak12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Montmarquet
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

The valet service was fantastic! They arrived on time and were very communicative with me. More

by Chelseypuffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Quinton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Boch III
May 14, 2024

Very good experience, I was in for routine service and to get a couple of recalls addressed and they performed the service promptly and I was in and out in no time at all. I was driving to Portsmouth for ser More

by MICHERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Customer friendly. Very good experience. I will spread the word. Clean, well run dealership. Connor in sales is now my go to. More

by jasonm69.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Jameson, Matt Eisenhuth
May 13, 2024 -

McFarland Ford of Rochester responded

Jason, we're happy to hear Connor made a good impression and provided a good experience for you here at McFarland Ford of Rochester! Thank you for your kind words and great review!

May 13, 2024

Great personalities and very friendly. Answered all of our questions and were great when I had to return for an air filter notification. Chase was very enjoyable and we loved his ability More

by leslie.marsh4844
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Carignan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Cabral, Matt Eisenhuth
May 10, 2024

Everytime I soeak with Frank, he treats me like more than just a customer. He is very thorough from check in to completion. I feel very confident in MacFarland Ford and their staff, from the cashier, to car More

by Sasi247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Eisenhuth
May 10, 2024 -

McFarland Ford of Rochester responded

Here at McFarland Ford of Rochester, customer service is our top priority! We're glad to hear Frank and the rest of the team provide a positive experience! Thank you for your kind words!

May 10, 2024

Good customer service skills listened to all of my questions and offered good answers. Took the vehicle in timely and completed oil change tire rotation and state inspection in an hour More

by BWICKHAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

I appreciated the service dept. taking my vehicle in 2 hours earlier than my appointment. Much appreciated. More

by BLAINEK51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

We recently leased our truck at McFarland Ford to replace the 2001 F250. We found a F150 on the lot that had what we wanted for options. Now we should be able to get acquainted with how the truck works from More

by tstano
Recommend Dealer
Yes
Employees Worked With
Mathew Knezevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Cabral
May 10, 2024 -

McFarland Ford of Rochester responded

Thank you for your wonderful review! We're glad to hear our team at McFarland Ford of Rochester was able to find a good fit for you! Until your next visit, safe travels!

May 10, 2024

To the time I walk throw the doors ever body could not do enough for me More

by VMAX1.SA@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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