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McFarland Ford of Rochester - Service Center
Rochester, NH
473 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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473 Reviews of McFarland Ford of Rochester - Service Center
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Verified Customer
May 07, 2024
Always great service. Work done in a timely fashion. Clear and concise explanation of any work necessary. Work done in a timely fashion. Clear and concise explanation of any work necessary. More
by NANCYH42541
Employees Worked With
May 07, 2024
Extremely expensive, almost a thousand dollars to change a pinion seal. Then they didn’t put sealant on fill plug so it was leaking.from that after repair. Wanted to charge me almost 500$ to repair linkage a pinion seal. Then they didn’t put sealant on fill plug so it was leaking.from that after repair. Wanted to charge me almost 500$ to repair linkage for my windshield wipers. Almost 1200$ to replace hub and bearing assembly. And another 1500 to replace ball joints. Took truck to another shop for second opinion. They discovered the front differential leaking from fill plug. Replaced hun and bearing for what you were going to charge just for the part! Wiper linkage for LESS than you were going to charge for the part!! And told me they checked all ball joints with a bar and said they were ALL tight and didn’t understand why your shop said they were ALL unsafe and that you could not perform an alignment!! I will NEVER return a vehicle for service at your establishment again!! And feel as though I should be reimbursed for the sloppy work done on my front differential!! I’m glad I took it to another shop and discovered the sloppy work that was done there at your shop!! More
by DAV68C
May 06, 2024
Very busy dealership, pleasant staff, appointment took less than an hour. Extremely satisfied. Would definitely recommend. less than an hour. Extremely satisfied. Would definitely recommend. More
by tinapaulcolwell
Employees Worked With
May 06, 2024
Very friendly staff. Chase is my salesman and could not have been more helpful even after the sale helping me with a small service problem with the new car. I could not h Chase is my salesman and could not have been more helpful even after the sale helping me with a small service problem with the new car. I could not have expected more. I am a new customer but I was treated like I was a long time customer. Thank you for a great experience. More
by timonbroadway
May 06, 2024
Super nice people very easy to work with in and out in no time definitely a repeat customer time definitely a repeat customer More
by BBOISVERT21
May 02, 2024
Matt K made the experience positive for us. He listened to our needs and understood what we were looking for and didn’t try to upsell. We got exactly what we wanted. He listened to our needs and understood what we were looking for and didn’t try to upsell. We got exactly what we wanted. More
by kmwhitworth
