McFarland Ford of Rochester - Service Center

Bought my truck from this dealership, so when I had a technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it t technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it that I could remember. The service writer, seeming to not know the difference between “fixed” and “cannot duplicate concern”, informed me after day one that my truck was all fixed and ready to be picked up. When I asked what the cause was, they could not answer, and simply told me that “it’s not doing it right now”. After spending a few hours on multiple phone calls with Ford customer service, McFarland Ford opted to try again the next day and seemingly addressed the issue. When I arrived to pick up my truck, much to my distaste, I realized that my truck was left unlocked on the lot. The sales team did a very fair job at handling the situation overall, particularly providing me a loaner. The service department, however, was very lacking in multiple areas. More

Great service advisor. Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! Service was performed as promised in a timely manner. Also stopped by for a new key battery which was promptly replaced for only $ 6.38! More

Excellent service Respectful, no pressure, no games, good product, efficient, trustworthy. Great service all around. good product, efficient, trustworthy. Great service all around. More

Such a great difference with new management The new people and customer service Stellar Finally people and customer service Stellar Finally More

Bought a 2024 F250 last week Finance mgr went above and beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! More

Overall service was good. Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to Done ahead of shedule. Price as quoted. They didn't diagnose oil leak source, but I was told and I believe billed for oil dye additive. I now have to find a time to take it back. More

Best ford dealership in New England. Best prices, best service. No other dealership compares to this one. Best prices, best service. No other dealership compares to this one. More

Staff was friendly, quick and efficient. This is why I have my vehicle serviced there This is why I have my vehicle serviced there More

I went in without an appointment I travel for work and they fit me also inspection is not do till January but I got that done extremely pleased with everybody awesome service thank you they fit me also inspection is not do till January but I got that done extremely pleased with everybody awesome service thank you More

We have found that all people that we have dell t with at McFarland ford have been Friendly & helpful McFarland ford have been Friendly & helpful More