McGee GMC of Charlton

Hard situation worked out Had a bad experience with a used vehicle I bought. Long story short major failure months after purchase, terrible practice from a service advisor no Had a bad experience with a used vehicle I bought. Long story short major failure months after purchase, terrible practice from a service advisor no longer there. Expensive repair they didnt want to cover. We ended up workibg out a deal to trade vehicle back in. I definitely lost money and they lost some money it was a xxxx situation for everyone. Couldve gone better couldve gone worse. We realized a higher mileage used vehicle wasnt in the cards so we went new. Jason in sales was great, Alex in service was great. Steve at the desk worked with us for sure Ray seemed useless and he was the GM. Eric dealt with us originally and helped out at end. It worked out as good as possible and was still a costly swap for everyone More

Swindlers Paradise: Buyer Beware If you are looking for a no-hassle, easy and stress free car buying experience that quickly turns into instant regret, then this is the car dealership If you are looking for a no-hassle, easy and stress free car buying experience that quickly turns into instant regret, then this is the car dealership for your next car purchase! My husband and I came to McGee as I had 3 months remaining on my lease, which was going to be ending around the same time as I'm due to give birth to our first child. Many dealerships in the area had been reaching out about "buying out" the end of my lease, if they could get me into a new vehicle. So, we walked in and worked with Jason Watkins. I explained to Jay that I was looking to get a good deal on ending my lease, and purchasing a new vehicle (rather than leasing again). Jay was cordial, took us on a test drive of the vehicle I was interested in, and we came back to discuss numbers. Then the red flags began. . . Red Flag #1 - Jay would not give us a cost breakdown of the entire purchase, "Oh that's not how we do things here, we use the 4 squares method, where we look at your payment in 4 different scenarios" - at which point I explained, I wasn't interested in the bait and switch of the monthly payment game, I wanted to focus on the overall cost of the vehicle, and taking care of my outstanding lease. He wouldn't budge because they operate only in the boxes. Red Flag #2 - Another woman was in the dealership with her small daughter trying to sell her used GMC Acadia, and didn't like the deal they were negotiating with her, the GM Ray Teixeira then proceeded to make fun of and cajole about her after she left stating, "Yeah and don't come back, because the deal isn't going to get any better" at which point my husband asked if he thought it was professional to berate other customers in the presence of people trying to purchase a car from them as well and voiced his concern about the things they'd say about us after we left. Ray then let us know that his unprofessionalism was justified because she didn't like the deal presented to her when she came in several months prior. Because I am incredibly tired, hungry and pregnant at this point (again, I'm pregnant, it comes with the territory) we don't immediately walk out at the blatant lack of professionalism, because I'd really like to solidify a deal that day. So, Jason proceeds to walk us through the boxes, we go back and forth and I state that their bottom line price on the vehicle is still higher than I'm comfortable with, so we are going to leave. He pleads with us to give him one more shot, and I give him my number - all in this is what I want to pay for that vehicle - I want things settled with mine (meaning as is, take her or leave her, last 3 payments waived). Jason and Ray go back and forth and Jason suggests we "split the difference" they are willing to come down a few grand but they'd "really be taking a loss on the deal." Now, given everything that I laid out - that the lease would be paid off, in it's current condition (under mileage, in good shape, but some minor surface scratches, dings, etc. I just didn't want to deal with the end of lease inspection) I was willing to "meet them halfway" little did I know that their wheeling and dealing meant halfway now removed the making my last 3 lease payments from the equation (I learn this several weeks later). We work with the finance department, I explain to Jason that because I cannot take the car today (it was a Saturday, so no plates) I'd be coming to pick it up in a week when I was back from a business trip. And I ask, is there anything I need to do to ground the vehicle - "Nope, just drop off the keys, everything will be all set." Fantastic, what an easy buying experience! Fast forward 3 weeks, I have my new vehicle, I've dropped off my old one with the dealership, and I call GM finance proactively to see if my excise tax will be refunded as it was applied to my prior month's bill and I have since turned in that vehicle. As I'm speaking with the woman on the phone, she alerts me to the fact that I have 3 outstanding monthly payments remaining on my lease, and that the end of lease inspection report has come back and I owe over $700 in excess wear and tear to the car, which now is an outstanding balance of $2100 combined to end the lease. At which point I reach out to Jason who states he will "look into the excess wear and tear" because everything looked good to him when he saw the vehicle (still have heard nothing back about this, by the way). And when I asked about the 3 final lease payments, he stated, "Well, we couldn't get your monthly payment where you wanted it to be, so we took those out." TOOK. THOSE. OUT. Oh yeah? Was that when we were "splitting the difference?!" Morale of the story here folks, these people are liars, who do not treat their customers with respect. They speak poorly of potential customers in front of clients, and they will use every trick in the book to try and screw you over while closing the deal. Don't buy from them, buy from anywhere else. More

Awesome sales customer service !! See Craig ! I came in looking for a single cab pick up and was met with Craig. He made the whole process painless, fast and he was honest the whole time. He didn' I came in looking for a single cab pick up and was met with Craig. He made the whole process painless, fast and he was honest the whole time. He didn't try to sell me on another vehicle or pull out any last second issues , Craig is a down to earth straight shooter. If you need a new GMC or Buick , see Craig in sales for an awesome experience ! More