McGee Toyota of Hanover

I went to McGee Pre-Owned Superstore - the one in Hanover on Washington St. - (even though I read some bad reviews) to look at several 2010 Toyota Prius's that they had available. I saw the cars on Autotrade on Washington St. - (even though I read some bad reviews) to look at several 2010 Toyota Prius's that they had available. I saw the cars on Autotrader and again on their own website. The prices looked good, they were around 40,000 miles each and were certified. I had called previously and I was told to ask for Josh Hetzel (internet sales manager) when I arrived. I asked for Josh, but some other sales rep helped me, I forget his name but he was pleasant enough, he let me take all three cars for test drives. I liked two of them, they had the same price, so I was willing to buy either one of them. A second sales rep (forget his name too) then asked if I wanted to buy one of the cars, I said yes, it really just depends on what you will give me for my trade. I was trading in a 2008 Acura MDX with 98,000 miles on it. It was in mint condition, brand new timing belt, but I have a long commute and the gas was killing me. If you go to McGee's website, they have a service through BlackBook that will tell you what your trade might be worth. I did that (as well as looking on KBB, etc.) and BlackBook said it would be worth from $14-17.5k. I went to another dealer the day before and they offered me $15.5k. This is where my experience with McGee went ridiculously bad, and I know this was coming straight from the manager, the sales rep was just the go-between so I only partially blame him. First, the sales rep told me the price of the car was nearly $2,000 more than they had on their own website and Autotrader, and then showed me what my monthly payment would be. I had already arranged financing through my credit union and had told him that. I said, (1) your price is way off according to your own website, and (2) I don't need to know a monthly payment, just tell me what you will sell me the car for and what you will offer me for my Acura, that is all I need to know to make a decision. He seemed surprised that the price was wrong, he goes back to the manager (not sure why because he had a computer right in front of him that he could have seen the price himself) and then comes back and tells me the correct price and what my new monthly payment would be. Again I said that I just needed to know what they were offering me for my trade. Finally he said $12.5k. I laughed, said thank you, offered to shake his hand and got up to leave. As I was sitting in my car getting ready to leave, the first sales rep came out and started calling out trade-in offers..."how about $13k?, $14k?, $15k?, $16k? would you take $16k? let me ask the manager if he will offer you $16k." The manager came out and offered me $16k for my Acura MDX. Fair price, but at this point I was so irritated by their tactics (this all happened in about 5-10 minutes) and I did not trust them in the least. I left and ended up purchasing a Prius at the other dealer that offered me $15.5k for my trade (a very pleasant purchasing experience which I also reviewed - Acton Toyota Used Car Annex). My main problem with McGee is how stupid they thought I was as a customer. Did they really think I wouldn't already know the price they were selling the Prius's for from their own website? The sales rep tried to say it must have just been discounted the night before...not true because I had been researching for days and the price had not changed...even if it had, how could the sales manager not know the current price? Also, did they really think I wouldn't know what a fair price for my trade would be? Are they not aware of the Internet and how easy it is to find this type of information? And to pull the old "here's your monthly payment" routine in an effort to not tell me what they are offering for my trade is just embarrassing. Toyota should reconsider being associated with this dealership. These guys need to change their business practices...treat the customer as if they are not clueless (even if they are!), be transparent about your pricing and trade-in values, and maybe you will find you sell just as many cars and have repeat customers for years to come. My advice...stay away! More

I am sorry to say my experience with this dealership has been horrible. I would not recommend the McGee dealership to anyone. I was bounced around from sales person to sales person (Chris, Charles, or Jes been horrible. I would not recommend the McGee dealership to anyone. I was bounced around from sales person to sales person (Chris, Charles, or Jessica) and was not given a straight answer to any of my questions. I ended up paying more than asking price for my used Toyota because they refused to complete and follow their own 128 point safety inspection guarentee. This resulted in the 2008 car I purchased from them failing MA state inspection. The service I have recieved after signing on the dotted line has been "very bad". I have recieved no calls or emails from anyone even though I was promised over and over again that they would "take care of it" and "call me tomorrow". The quality of work has been "very bad" -- they did not do any of the work we agreed they would complete as part of the deal -- and I even have it in writting on their "We Owe" slip. If you are reading this please learn from my experience and go to a different dealership. The money you think you might save is not worth hassle. More