Back

McGee Toyota of Hanover - Service Center

Hanover, MA

4.8
1,038 Reviews

1,038 Reviews of McGee Toyota of Hanover - Service Center

Sort by
January 27, 2021

Didn’t feel we were treated like we mattered. Didn’t stand behind vehicle that we put less than 5000 miles on. Wouldn’t recommend to friends. More

by michaelhubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, I can only see that you bought a vehicle here in October of 2019. I'm not sure what we didn't stand behind. We offer all our customers extended warranties at time or purchase. Please feel free to reach out to our Service Director Brian Davidson at (781) 829-0343 if you have any questions. Thank you. - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

While Toyota has an extended warranty on certain oil leaks up to 60k, I was told ours won’t be honored under any courtesy coverage. Leak wasn’t discovered until first oil change service. Also, the vehicle was apparently sold with oil pan zip tied on due to broken bolts Charged $176 to travel over an hour to be told to come back after 500 miles to diagnose an issue that I feel they should stand behind

Jan 28, 2021 -

McGee Toyota of Hanover responded

Hi Michael, I just spoke with my service director to get more information on your visit. He informed me that the reason you need to come back after 500 miles is because we couldn't find an oil leak while the truck was here. We put dye in the oil so that if a leak is present, we would be able to see it better. Which is why we need you to come back after 500 miles. As for the oil pan. It's actually the splash shield that is zip tied up. We mentioned this because whomever you've been having change your oil or service your vehicle broke the screws that hold this up. Being an honest dealer we wanted you to know this. We also mentioned this to you because we didn't want to be blamed for something that was done at a different shop. All our vehicles go through a rigorous safety check before being sold. We do not sell vehicles with zip tied anything. If you want the splash shield repaired we would be more than happy to repair it for you when you come back to inspect the oil leak. If you have any questions feel free to reach out to our service director Brian Davidson at 781 829 0343. Thank you - The McGee Toyota Team

Jan 28, 2021 -

michaelhubert responded

Since this is the first oil change since I purchased the vehicle I have to assume that is how I received it. The service center I’ve used for many years assures me the pan was zip tied on when the truck came in, so I guess it’s a matter of he said she said, and I have to place my trust with the people who in my experience have consistently been trustworthy and dependable.

Jan 28, 2021 -

McGee Toyota of Hanover responded

Michael, we're not looking to go around in circles for the blame game. We know the oil filter on your vehicle was not installed by us when it arrived here. When you come back in after 500 miles, we will fix the plastic splash shield for free. I apologize for any miscommunication and thank you! - The McGee Toyota Team

January 27, 2021

I had this dealership do a recall work on my truck they did do the work and they did it in a timely manner I priced out some other work for them to do and they were astronomically Expensive I would never h More

by GGPEASE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan in service
Jan 27, 2021 -

McGee Toyota of Hanover responded

Thank you so much for leaving us a review. Your feedback helps us to improve service for everyone. I apologize for any inconvenience your visit caused. We are normally very competitive in price with all surrounding dealers and we are willing to price match. Feel free to reach out to our service director Brian Davidson at 781-829-0343 to discuss and review your visit. We would love the opportunity to earn your business. Thank you. - The McGee Toyota Team

January 26, 2021

Delivered service as promised. Did not know oil change would cost $75.00 dollars. Car is a lease and therefore followed the direction provided by dealership More

by PARSONSJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Female customer service rep
Jan 28, 2021 -

McGee Toyota of Hanover responded

Thank you for the review and for choosing us. Much appreciation. We try to be priced competitively with all surrounding dealers. Please feel free to call us if you have any questions. Thank you. - The McGee Toyota Team

January 26, 2021

very pleased with Joe's attitude and actions. he was committed to doing all that needed to be done with care. I would recommend him to anyone. More

by JHANLON8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Zylberman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

McGee Toyota of Hanover responded

Thank you for the 5 star review! I'm glad the service department didn't let you down. I'll be sure to let Joe know and thank you for choosing McGee Toyota. - The McGee Toyota Team.

January 25, 2021

Purchased new lease last week called several times. Advised them I would be in on Saturday at certain time to pick up registration and get sticker for new vehicle. They do not take appointments for sti More

by justine.maguire.1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Valdomiro C Barbosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Williamson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Raftes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Machado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zylberman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ragab
Feb 03, 2021 -

McGee Toyota of Hanover responded

Justine, I apologize about any miscommunication. We've made 2 attempts to get in contact with you. Unfortunately the state of Massachusetts controls all regulations of the inspection stickers. We have zero control over the process. Machines goes down, go offline, takes longer and etc. The state runs the sticker process first come first serve. We would appreciate if you removed the bad rating you gave to all the employees you didn't work with. Thank you and I apologize for any inconvenience - The McGee Toyota Team

January 25, 2021

I have brought my car to other dealers for maintenance. McGee has the the best technicians. They will stay with the problem until it is resolved. Dave, was so helpful with the problem I was having with More

by Gigi316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hill, Dottie
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thanks so much for the kind words, I'll be sure to tell the service team! - The McGee Toyota Team

January 25, 2021

Great experience every time I have my car in for service, oil change etc Great service staff. Always ready to help out. I highly recommend McGee More

by JAYSPENCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thank you for the kind review! - The McGee Toyota Team

January 25, 2021

Dan Prescott is just the best. I had my car scheduled for service this weekend. Due to unusual circumstances, the amount of time to perform the LOF was longer than I could wait. Dan thought outside the box a More

by JUDISTELLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Prescott
Jan 28, 2021 -

McGee Toyota of Hanover responded

I'm glad you enjoyed your experience! Thank you for the business and let us know if you need anything else. - The McGee Toyota Team

January 25, 2021

Quick, courteous service. You associate ask me how I wanted to handle one issue. We discussed and he executed. I appreciate being asked before a decision was made. Thank you. More

by MIKE@MICHAELCONTICPA.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jan 28, 2021 -

McGee Toyota of Hanover responded

Mike, thank you for the kind words and 5 star review. We appreciate it! - The McGee Toyota Team

January 22, 2021

My battery was going ,got me right in,didn't take long to get the job done,had to change time running late at work,no problem More

by ELZNORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jan 31, 2021 -

McGee Toyota of Hanover responded

Thank you for the 5 star review! Glad everything worked out. - The McGee Toyota Team

...
38
...