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McGee Toyota of Hanover - Service Center

Hanover, MA

4.8
1,034 Reviews

1,034 Reviews of McGee Toyota of Hanover - Service Center

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August 04, 2020

i LIKE THEIR SERVICE. THEY DO A GOOD JOB/ Ii THINK I GAVE ENOUGH INFO ABOVE. I WILL ADD THAT WHEN THEY FIX A PROBLEM W ITH MY CAR, IT IS FIXED. I DO NOT REMEMBER HAVING TO BACK TO THEM FOR TH More

by Trotter130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID HILL
Aug 05, 2020 -

McGee Toyota of Hanover responded

Thanks Trotter for the great review, we look forward to helping you with any future service/sales needs..

August 03, 2020

routine maintenance Area was comfortable and staff were available to answer any questions. My car has a recall and thy ordered the part and will set up service when it co More

by barbaratippy53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dottie Grignon
Aug 05, 2020 -

McGee Toyota of Hanover responded

Thanks Barbara for the great review , see you when the part comes in ! The Mcgee Team

July 31, 2020

response to unscheduled visit I came to McGee Toyota Thursday about 10:30am because of low tire pressure...I was well received and told that it could be looked at in 90 minutes... More

by mcallahan502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Morrill (948) ---service worker unknown
July 30, 2020

As always, a wonderful experience! Always very professional and friendly. AJ always makes it a point to update me on the process. I always feel 100% comfortable that I'm in good hands a More

by FIZZDROP44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Miller (I believe that's his last name)
Jul 31, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your continued business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 30, 2020

Great service Professional and knowledgeable staff. During these tough times, I felt secure and safe. My car always gets the best service and everything is checked More

by PEPSILOVER54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 31, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 30, 2020

Stopped in for an inspection sticker They're my regular dealership and have been for years. The service guys are GREAT. Tim Root took care of me this time. As always, he was friendly, More

by robert.nelson2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Root and another gentleman whose name I do not know.
Jul 31, 2020 -

McGee Toyota of Hanover responded

Robert, thank you for the kind words, we truly appreciate your business!!! Sorry about the wait time on the inspection sticker, the state of Massachusetts only allows the store to do one sticker every 20 minutes - sometimes we get backed up. Thank you for your feedback, it's customers like you that help us grow as a company!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 29, 2020

I Was worried due to covid but everything went well. I was glad all the staff had masks and everyone was keeping their distance well More

by KGC16
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 30, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words, we take Covid19 very seriously at our store. We appreciate your business and your 5 star review!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 28, 2020

They have an Excellent service department. On time. Car is left clean and work done in an efficient manner. Friendly and knowledgeable staff. Great service. More

by SC
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your kind words and your 5 star review, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Service is always great no issues or concerns . I have no mire to say but need word count to submit . Will not fill out again More

by N_DEVONSHIRE
Recommend Dealer
Yes
Employees Worked With
Service department was great
Jul 28, 2020 -

McGee Toyota of Hanover responded

Thank you for your feedback, we truly appreciate your business!!! Troy M. Ward - General Manager - McGee Toyota of Hanover

July 27, 2020

Service dept. unable to locate loud engine noise in 2 trips. Very frustrating. This had occurred since I bought the truck. Very disappointing. Unhappy Will buy elsewhere next time More

by tandtcat
Recommend Dealer
No
Employees Worked With
Don’t remember names. Service dept
Jul 28, 2020 -

McGee Toyota of Hanover responded

Can you please provide me with your contact information so I can assist if possible? This is the first I've heard about this issue. Are you sure you have the correct McGee store, we have several. Please let me know. Thanks. Troy M. Ward - General Manager - McGee Toyota of Hanover 1-781-829-2506

Jul 29, 2020 -

McGee Toyota of Hanover responded

Tony, I was able to look into this for you. You complained of a scraping noise on acceleration, we could not duplicate this while you were here for an oil change. The vehicle is a 2016 Ford F150 with 49000 miles you purchased last October. We would be more than willing to road test the vehicle again, our service director Brian Davidson would be happy to assist you personally. If we can’t duplicate the noise it makes it difficult to figure out what’s going on. Please reach out to Brian and we can set something up. Thank you for your feedback. Troy M. Ward - General Manager - McGee Toyota of Hanover

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