McGeorge Toyota

My new to me 2018 Camry has been to McGeorge Toyota for service twice. The first time was for routine maintenance. The service department personnel were very pleasant, but came up with a long list of ver service twice. The first time was for routine maintenance. The service department personnel were very pleasant, but came up with a long list of very expensive things the car needed including; brake fluid flush, transmission fluid flush, cabin air filter... This was over a thousand dollars of stuff that I didn't feel was really necessary or reasonably priced. In fact, I knew the cabin filter was fine because I had pulled it out and knocked a little dust out of it just days before this visit. Apparently this list is generated based on mileage and they don't actually look at anything on the car. No, just do the service I came to get. They were OK with that and only applied mild pressure to add things from their list. The second visit was for a safety recall repair that had to be done by a Toyota dealer. This visit should have cost nothing, but once again they came out with a list of things my car needed. We already had a conversation about things like cabin filter and brake fluid flush when I dropped it off, so they didn't try those again. This time they said the brake pads needed replacing, and the car failed their alignment check. I was quoted well over $600 to replace brake pads, and $99 for the alignment. OK, tires are expensive, so I went ahead and had them do the alignment, but I can buy brake pads for this car for less than $100 and I am not paying to replace brake pads that just passed the VA State inspection two months ago. according to the inspection sticker on the windshield. When I got home and looked at the pads, they are perfectly OK. Then I looked at the printout provided with the before and after alignment numbers. There is still one adjustment on one tire in the red! McGeorge is pressuring people to do work that isn't necessary and the work I agreed to have them do was not done very well. More

I took my Camry to McGeorge Toyota for state inspection on 6/9/22. I received a call from Michael Foster informing me that I needed to replace my front brakes and rotors to pass inspection. I told Michae on 6/9/22. I received a call from Michael Foster informing me that I needed to replace my front brakes and rotors to pass inspection. I told Michael that I'd have someone else do the work and to fail the inspection. When I picked up my car, I saw that it passed inspection and all the documentation backed that up. I located the Service Manager, Chris Wiltshire, and told him about this and that this was both unethical and illegal. He committed to looking into it and getting me an explanation the next day. He called me on 6/10/22 and said he spoke with Michael and checked the paperwork and could find no documentation that stated my car failed the inspection. He said Michael did not remember telling me that the brakes needed to be replaced to pass inspection. Needless to say, I was not happy that I was lied to about needing brakes to pass inspection and then being told that the lie was not documented! I would caution any reader to avoid doing business with McGeorge Toyota. However, if you must, be sure to get everything you are told IN WRITING. If you receive a call, ask them to follow up with an email or text. If this happens to you, I suggest reporting it to the Virginia State Police, the better Business Bureau and More

My new car was due for a state inspection and they said my windshield wipers needed to be replaced. I did not have any issues with my new cars wipers and didn't understand why they needed replacement. The my windshield wipers needed to be replaced. I did not have any issues with my new cars wipers and didn't understand why they needed replacement. The replacement product they put on my vehicle was faulty and did not wipe my windshield properly. Because of this, I have gotten into many near miss incidents when driving in the rain. When I went to replace them again, the product they "replaced" my wipers with was faulty AGAIN! They will kill someone one day. More

Competent and friendly sales rep. Worked with us on my trade-in. Helped us choose the best product for our needs. Worked with us on my trade-in. Helped us choose the best product for our needs. More

Friendly, informative and worked to get me the best deal not just for the sale but for long term safety and security. not just for the sale but for long term safety and security. More

My experience at McGeorge Toyota was wonderful. Garland W. and Dave W. made sure I found the vehicle in the trim and color I was looking for. The RAV4 I wanted wasn't delivered to the dealership yet, but I W. and Dave W. made sure I found the vehicle in the trim and color I was looking for. The RAV4 I wanted wasn't delivered to the dealership yet, but I was able to reserve it with ease. They were both very personable, attentive, and a pleasure to work with. What's more, the prices were reasonable, especially in today's market. I definitely recommend McGeorge Toyota for your next vehicle purchase. More

A great experience from the moment I walked in the door. I was well attended and given the opportunity to look at as many vehicles as I'd like without any hesitation. I drove several cars and Garland was I was well attended and given the opportunity to look at as many vehicles as I'd like without any hesitation. I drove several cars and Garland was well informed on all of them. He helped me through my decision making smoothly with good recommendations and care. More

McGeorge got me exactly the CHR I wanted. After 6 months, I still love it. Management has been super responsive. There were some small adjustments I needed made regarding my add-ons, and Bob Farlow h months, I still love it. Management has been super responsive. There were some small adjustments I needed made regarding my add-ons, and Bob Farlow hopped right on it to make it happen--no push or questioning. I cannot say enough good things about this buying experience. Excellent dealership that really listens to custom requests or concerns. More

Bought a new truck from McGeorge toyota and had a great experience. Got a great price, and the whole process went very smoothly. John Waters was our salesman and he was very helpful answering a million que experience. Got a great price, and the whole process went very smoothly. John Waters was our salesman and he was very helpful answering a million questions for us. Can't recommend John enough, we had to deal with lots of salesman in our search for a truck and he was by far the best and most helpful. More

It is interesting that McGeorge Toyota apologizes for bad service and asks that you call. When I had a problem there I called - I talked to the General Manager who was as rude as the lying service departmen service and asks that you call. When I had a problem there I called - I talked to the General Manager who was as rude as the lying service department that tried to cheat me on buying a tire that I did not need. My last two cars purchased there. Run. Worse dealership I have ever dealt with - very unprofessional. They back each other’s lies up as high up as the GM. Quite despicable. More