My new to me 2018 Camry has been to McGeorge Toyota for
service twice. The first time was for routine maintenance. The service department personnel were very pleasant, but came up with a long list of ver
service twice. The first time was for routine maintenance. The service department personnel were very pleasant, but came up with a long list of very expensive things the car needed including; brake fluid flush, transmission fluid flush, cabin air filter... This was over a thousand dollars of stuff that I didn't feel was really necessary or reasonably priced. In fact, I knew the cabin filter was fine because I had pulled it out and knocked a little dust out of it just days before this visit. Apparently this list is generated based on mileage and they don't actually look at anything on the car. No, just do the service I came to get. They were OK with that and only applied mild pressure to add things from their list.
The second visit was for a safety recall repair that had to be done by a Toyota dealer. This visit should have cost nothing, but once again they came out with a list of things my car needed. We already had a conversation about things like cabin filter and brake fluid flush when I dropped it off, so they didn't try those again. This time they said the brake pads needed replacing, and the car failed their alignment check. I was quoted well over $600 to replace brake pads, and $99 for the alignment. OK, tires are expensive, so I went ahead and had them do the alignment, but I can buy brake pads for this car for less than $100 and I am not paying to replace brake pads that just passed the VA State inspection two months ago. according to the inspection sticker on the windshield.
When I got home and looked at the pads, they are perfectly OK. Then I looked at the printout provided with the before and after alignment numbers. There is still one adjustment on one tire in the red! McGeorge is pressuring people to do work that isn't necessary and the work I agreed to have them do was not done very well.