
Ourisman Toyota of Richmond
Henrico, VA
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12 Reviews of Ourisman Toyota of Richmond
The service advisor was so disrespectful to me that one of the other customers made the comment, "You shouldn't let him talk to you that way." This is my 3rd time going there (twice when it was McGeorge a of the other customers made the comment, "You shouldn't let him talk to you that way." This is my 3rd time going there (twice when it was McGeorge and today Dec, 4, 2023 as Ourisman). Each time the same service advisor had an attitude with me and acted as if I was a bother rather than a reason he had a job. I will never go there again. BEFORE I HIT the SUBMIT button on this review- Chris the service manager called and apologized. I appreciated the call. More
Ourisman Toyota has recently bought what was McGeorge Toyota but there is a much bigger difference than just the name change. I have three Toyota vehicles which I serviced at McGeorge for years. So, I th Toyota but there is a much bigger difference than just the name change. I have three Toyota vehicles which I serviced at McGeorge for years. So, I thought I'd just continue at Ourisman. but now I'm not so sure! Very disappointed in their service pricing. I contacted two competitive Toyota dealerships, in the Richmond market, and found that Ourisman was higher than both of them. Not to mention, the additional fees added to the service invoice! Plus, if you want to use a credit card, they charge an additional fee for that! Very disappointed in their business practices! Highly suggest that you do some comparitive pricing on any service work that you want to have done! More