Ourisman Toyota of Richmond

Ourisman Toyota of Richmond responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your input, and we'd like to extend our apologies for any confusion or frustration you experienced during your recent visit to our shop. Your satisfaction is of utmost importance to us, and we understand that transparency is a fundamental aspect of providing excellent service. Our pricing structure has undergone some changes, and we want to assure you that we remain competitive in the market. While some prices may have slightly increased, others have seen slight decreases, all in an effort to maintain the best value for our customers. Additionally, we do have a 3% convenience fee for credit card payments to cover the processing costs, but please note that there is no fee if you choose to pay by debit card, cash, or check. We believe that offering multiple payment options helps provide our customers with greater flexibility and control over their expenses. Your feedback is invaluable to us, and it helps us continuously improve our services. We want to thank you for bringing this matter to our attention.

ojssws responded

Your response is pretty much what I expected it would be. So, let me be specific. Oil changes at your dealership were significantly higher than prices quoted by Haley Toyota and Mechanicsville Toyota. When I asked about your prices, I was told that the dealership staff could not change prices! Frankly, that makes NO SENSE! I suspect that attitude will cost you a lot of customers. There seems to be a general uneasiness at the dealership already.Looks like a couple of key folks who were there have left already. BTW, as I was comparing your prices on oil changes, I compared your price on vehicle sales processing fees and saw your’s is $895 which is about $200 higher than Haley and Mechanicsville! You can price your services wherever you like but I think you will find Richmond is different from northern Virginia!