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Ourisman Toyota of Richmond

Henrico, VA

4.1
44 Reviews
Call Dealership (804) 655-0361

9319 West Broad Street

Henrico, VA

23294

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44 Reviews of Ourisman Toyota of Richmond

January 21, 2026

Everything went well. Very pleased. It took less time than I expected. I remembered Chad from years past and was pleased that he was checking me in More

by Don
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jan 21, 2026 -

Ourisman Toyota of Richmond responded

Don, thank you for the five-star review! We are so pleased to hear that Chad provided you with a seamless experience at Ourisman Toyota of Richmond. We look forward to welcoming you back in the future! Safe travels!

January 20, 2026

My 2023 Rav 4 broke down an a Friday afternoon and ways towed to the dealership. Justin was my service provider and he did an excellent job of communicating with me and taking care of the problem He ha More

by Akgourley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jan 20, 2026 -

Ourisman Toyota of Richmond responded

It's fantastic to hear Justin and the team took care of your 2023 RAV4 so efficiently. We appreciate your business and we hope to see you again at Ourisman Toyota of Richmond! Safe travels!

January 20, 2026

Excellent service. Quoted price was what was charged.. Friendly people . Excellent customer service. Will refer More

by patsyspratley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Burnett
Report | Print
Jan 21, 2026 -

Ourisman Toyota of Richmond responded

Hi Patsy! Thank you for sharing! We are pleased to hear that you had a seamless and reliable experience with our team. We appreciate your business, and we hope to see you again at Ourisman Toyota of Richmond!

January 17, 2026

Left off oil cap after oil change. Created huge spill. Service recovery effort was average More

by SCN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
January 14, 2026

My experience was very good. I had good customer service. I would recommend this dealership to everyone. More

by Dinahbennett524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Jan 15, 2026 -

Ourisman Toyota of Richmond responded

Thank you for the fantastic feedback! Your recommendation means the world to us, and we look forward to seeing you again in the future! - Ourisman Toyota of Richmond

December 19, 2025

Very friendly and polite and keeping us updated while the technician working on the car More

by souhailhijaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike lowe
Report | Print
Dec 22, 2025 -

Ourisman Toyota of Richmond responded

We appreciate your five-star rating! Thanks so much! - Ourisman Toyota of Richmond

December 13, 2025

Work was done efficiently and I was in and out and was satisfied with my visit. More

by onegreatsmartlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeana
Report | Print
Dec 15, 2025 -

Ourisman Toyota of Richmond responded

Hi! Thank you for leaving us this five-star review and for your kind words about our service team at Ourisman Toyota of Richmond! We'll see you next time!

December 12, 2025

I was called to have my last oil change done. When I arrived, they informed me that they could only perform a tire rotation. I tried to explain my situation or what i was told on the phone, but More

by mwasef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Dec 17, 2025 -

Ourisman Toyota of Richmond responded

We’re sorry to see that the purpose of your visit didn’t come across clearly, and we understand how important courteous service is for all our guests. We’d appreciate the opportunity to speak with you directly to learn more about your experience and help clear things up. I’ve provided my contact information below and hope to hear from you soon. Thank you, Louise Albis – Fixed Operations Director – louise.albis@ourisman.com

December 06, 2025

I have an appointment to get my car inspected and I was in and out of there in record time. More

by Tessshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Dec 08, 2025 -

Ourisman Toyota of Richmond responded

We really appreciate you taking the time to leave Ourisman Toyota of Richmond this awesome review, thank you!

December 03, 2025

3 different occurrences made me return to the dealership before the deal was “Done” clean and helpful in removing personal effects from the total Highlander. Saved me the agony. Mike Secours’s is tops!! More

by Motexa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Secours and Josh Armontrout
Report | Print
Dec 08, 2025 -

Ourisman Toyota of Richmond responded

Motexa, we're proud to hear that Mike and our team went above and beyond to assist you at Ourisman Toyota of Richmond. Thank you for sharing your praise!

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