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Ourisman Toyota of Richmond

Henrico, VA

4.4
72 Reviews
Call Dealership (804) 655-0361

9319 West Broad Street

Henrico, VA

23294

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72 Reviews of Ourisman Toyota of Richmond

November 08, 2026

Arrived with a nail in my tire. Evan was able to work me into the shop schedule and get me back on the road quickly while I waited. Was in and back out in less than a hour. Thank yo More

by Paul N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Nov 12, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your thoughtful review and for recognizing Evan. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Evan went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

November 04, 2026

Great service and quality work! I worked with Ben (service advisor) who was so helpful and kept me up to date on the work being performed. I would not take my car to any other de More

by CBR10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Nov 12, 2026 -

Ourisman Toyota of Richmond responded

Thank you for sharing your experience and for recognizing Ben. Team members like Ben embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Ben and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

November 03, 2026

Cody service advisor was excellent the ourisman dealership service department is an overall 5 stars service never have any problems with scheduling or workmanship of technicians very satisfied More

by Csburgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody service advisor
Print
Nov 12, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your thoughtful review and for recognizing Cody. Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Cody went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

October 30, 2026

They recommended unnecessary services that I didn’t need, seemingly just to make more money from me. More

by buirichmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor was greedy. They recommended unnecessary services that I didn’t need, seemingly just to make more money from me.
Print
Nov 02, 2026 -

Ourisman Toyota of Richmond responded

Thank you for sharing your feedback. We would appreciate the chance to discuss your concerns with you. Please reach out to us at customercare@ourisman.com. Thank you, The Ourisman Team

October 27, 2026

Great service! Work is finished quickly. Personnel always friendly, and knowledgeable. Nice waiting room if one has to wait for their car. More

by Pinkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Print
Nov 03, 2026 -

Ourisman Toyota of Richmond responded

Hi Pinkie, thank you for choosing Ourisman Toyota of Richmond and for sharing your 5-star review! We look forward to welcoming you back next time.

October 03, 2026

They got me the car i wanted, Mike was great. I love my car and all the people that helped me get there. More

by mse_va
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Securs
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Oct 06, 2026 -

Ourisman Toyota of Richmond responded

Congrats on your new car! We're so glad Mike and the team were able to help get you over the line. Thank you for choosing Ourisman Toyota of Richmond!

September 24, 2026

Sticker done on time thank you. That’s it! Nothing further to report at this time. More

by Judefoley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Sep 25, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your review and for sharing your experience with us. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 18, 2026

Employees are always personable, friendly and professional. Car was serviced timely. Great dealership and service department. More

by Betty.ender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Aug 19, 2026 -

Ourisman Toyota of Richmond responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

July 23, 2026

Eric Thomas was very friendly, courteous, helpful and knowledgeable when he when he sold me my 2026 RAV4, thank you. More

by glhawkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Thomas
Print
Jul 23, 2026 -

Ourisman Toyota of Richmond responded

Thank you for sharing your experience and for recognizing Eric! We are so glad you love your new Toyota RAV4! At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Eric helped make your experience a memorable one. Team members like Erica embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day. Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Eric and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

July 23, 2026

Was very pleased with service. Wait time wasn’t too long. Will have brakes done next time. More

by sraalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Print
Jul 23, 2026 -

Ourisman Toyota of Richmond responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

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