Ourisman Toyota of Richmond

Dealer told me I'm full the gas but they're not didn't and didn't washed the car and didn't washed the car More

I’d like to thank Jason for making the purchase of my 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demean 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demeanor was the sane and helpful even though we were working with Jason . Recommend you see Jason More

Evan Ball is a good Asst. Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on a percentage for credit cards. This place is for the richer crowd that can pay large bills in cash. As retirees on Social Security as of next year, I am unsure if I can continue to afford the pricing. When the dealer was McGeorge Toyota, things were reasonable as it was family owned and I totally trusted them. Not as much these days. Ourisman Toyota of Henrico, VA is owned by the private equity group Graham Holdings Company, designed to "maximize stock holder value", Value has unfortunately left this location and maximum profits are the name of the game. Would like to see the rear drums measured. They sometimes do it and sometimes don't. My multi-point inspection sheets over the past few years are a crap shoot at times. One area in particular that seems to change is how they handle the brakes each time I am in there. Some times you are told what is left on the front and back shoes/pads, sometimes only one is present, and sometimes NO information is present. This should be improved on. I would like to know when a $500 brake job is coming up. More