Ourisman Toyota of Richmond

This was my first vehicle purchase in 12 years and Biju made it easy. He is knowledgeable and kind. I would recommend Ourisman and Biju to anyone looking for a Toyota. made it easy. He is knowledgeable and kind. I would recommend Ourisman and Biju to anyone looking for a Toyota. More

Super customer service ! Polite and thorough . Ethan was wonderful. Above and beyond. Gave me complimentary car wash. Was so impressed went to wash bay to give the individual Polite and thorough . Ethan was wonderful. Above and beyond. Gave me complimentary car wash. Was so impressed went to wash bay to give the individual a tip. I live in Charlottesville but will always come to Ourisman. George More

My service was done well and in a timely fashion. Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me! Everyone is friendly and helpful. My car was clean as if nothing was done which is important to me! More

I had heard that this ownership would be an improvement over the prior owner but I am not sure that is true, I waited at the dealership for my recent app for a 50K checkup. It took three hours. And thrrr w over the prior owner but I am not sure that is true, I waited at the dealership for my recent app for a 50K checkup. It took three hours. And thrrr were no problems with my vehicle. I had an 8:15 am appointment mid-month. I really liked my service advisor, Evan, but I had another appointment following the checkup and could not wait for my requested car wash ( apparently very backed up with only one person working). In general, I find the male service advisers very unfriendly to this very friendly female judge (not stupid). Their heads drop to their desks as soon as they see me walk in, I am considering taking my business elsewhere, including the purchase of a new car. Unfriendly staff + three hour wait for easy check up not including car wash = very unhappy 20/yest customer. More

Everyone is very nice at this dealership. I was kept informed throughout the process. Was very nice. I was kept informed throughout the process. Was very nice. More

Excellent customer service. Jeana was wonderful and I was told everything I needy to know to make a decision regarding my vehicle. Jeana was wonderful and I was told everything I needy to know to make a decision regarding my vehicle. More

Friendly courteous staff. They cared about what you wanted and not just a sale. I left out of there feeling happy about purchasing a vehicle. Thanks to the entire team there f They cared about what you wanted and not just a sale. I left out of there feeling happy about purchasing a vehicle. Thanks to the entire team there for a great experience. More

I left a message for JJ to call me as I had several questions. He has not called me back. My mileage was in correct on my copy of my invoice. questions. He has not called me back. My mileage was in correct on my copy of my invoice. More

We received exceptional service. Both with the car choice and helping us understand All of the equipment. David Weimer took extra care and spent a good bit of time teaching us wh Both with the car choice and helping us understand All of the equipment. David Weimer took extra care and spent a good bit of time teaching us what we needed to enjoy our new car. We recommend David highly. Carol Lynn Forman More

Brought my car in to the Ourisman on Broad St in Richmond for a multiplier inspection and oil change. I was told the wail would be 1 1/2 hours. I waited 3 hours and was not happy. for a multiplier inspection and oil change. I was told the wail would be 1 1/2 hours. I waited 3 hours and was not happy. More