Ourisman Toyota of Richmond

I purchased a 2026 Prius on September 30, 2025. It was time for my 6th month service. I received a text reminder, sent back some dates that I could come in, and received a text back with dates and It was time for my 6th month service. I received a text reminder, sent back some dates that I could come in, and received a text back with dates and times I could choose. Scheduling has never been so easy! I was greeted when I entered the maintenance area and was quickly checked in. The waiting area was clean and comfortable and my first maintenance took about an hour. This was a big improvement from my last service for my previously owned 2010 Prius! Many thanks for the excellent service! More

Mark has taken care of my RV4 for 10 years with the best service, support and care He make you feel like family. I have my car serviced here because of Mark. service, support and care He make you feel like family. I have my car serviced here because of Mark. More

⭐⭐⭐⭐⭐ Great experience at Ourisman Toyota of Richmond. I came in for a state inspection and the service was excellent from start to finish. Fast, professional, and friendly. Highly recommend. I came in for a state inspection and the service was excellent from start to finish. Fast, professional, and friendly. Highly recommend. More

Everyone there is friendly, efficient and professional. Chad especially as he's helped me for almost 30 years. I highly recommend. Chad especially as he's helped me for almost 30 years. I highly recommend. More

The Ourisman Team at Ourisman Toyota of Richmond is incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience yo incredible! I haven't stopped telling people about the top-tier service I received. From start to finish, the team provided the kind of experience you just don't see at other dealerships anymore. Huge thanks to the whole crew—keep doing exactly what you’re doing! More

Everything went well. Very pleased. It took less time than I expected. I remembered Chad from years past and was pleased that he was checking me in Very pleased. It took less time than I expected. I remembered Chad from years past and was pleased that he was checking me in More

Excellent service. Quoted price was what was charged.. Friendly people . Excellent customer service. Will refer Quoted price was what was charged.. Friendly people . Excellent customer service. Will refer More

My 2023 Rav 4 broke down an a Friday afternoon and ways towed to the dealership. Justin was my service provider and he did an excellent job of communicating with me and taking care of the problem He ha towed to the dealership. Justin was my service provider and he did an excellent job of communicating with me and taking care of the problem He had the problem evaluated early on Saturday morning, and fixed by 3pm. More

Left off oil cap after oil change. Created huge spill. Service recovery effort was average Created huge spill. Service recovery effort was average More