McGovern Chrysler Jeep Dodge Ram

Found a 2019 Ram online and scheduled a test drive, showed up for the test drive and was handed the keys. Loved the vehicle but it did have some hail damage on the hood, McGovern fixed the hood at no showed up for the test drive and was handed the keys. Loved the vehicle but it did have some hail damage on the hood, McGovern fixed the hood at no charge. Easiest vehicle transaction I have had in my 30 years of purchasing vehicles. More

Horrible Customer ServiceI purchased a vehicle and as Horrible Customer Service I purchased a vehicle and as part of the agreement McGovern was going to buy from me a vehicle I was leasing and had boug Horrible Customer Service I purchased a vehicle and as part of the agreement McGovern was going to buy from me a vehicle I was leasing and had bought out. McGovern was aware that it was going to take several months to receive the title and informed me that the purchase price they quoted for my vehicle "would not change". They have the vehicle in their possession and I have no payment! When the title was received and sent to McGovern they have now refused to honor the price quoted stating they were not aware it would take so long to get the title. The salesman (J. Murphy) I dealt with changed his tune once his deal was signed and he received his commission. The sales manager has been just as difficult to deal with in attempts to rectify this situation. Would never recommend this dealership to anyone. More

First, all Chrysler, Dodge and Jeep dealerships are independently owned and Chrysler has zero liability if they destroy and/or misdiagnosed your vehicle which is exactly what has happened in my case. I independently owned and Chrysler has zero liability if they destroy and/or misdiagnosed your vehicle which is exactly what has happened in my case. I was forced to take my warranted jeep to an authorized dealership and have it diagnosed. This shop failed to diagnose and perform what you call speculated diagnosis and it cost 700. Week later the same problem reoccurred with the same error code and yet Chrysler accepts this kind of behavior. Be warned in purchasing any Chrysler, Dodge, AND Jeep vehicles you are on your own warranty or not. More

another great customer experience at McGovern 2nd vehicle purchase at McGovern and the dealership looks great. Everyone was attentive, friendly, knowledgeable and accommodating the minute I walke 2nd vehicle purchase at McGovern and the dealership looks great. Everyone was attentive, friendly, knowledgeable and accommodating the minute I walked in. They even managed to squeeze in a regular service on my 1st RAM when I asked. Great experience. More

2017 Dodge Challenger Terrible service. I bought brand new vehicle and it was loaded with dings and scratches. I was assured it would fixed and I would be satisfied if I wa Terrible service. I bought brand new vehicle and it was loaded with dings and scratches. I was assured it would fixed and I would be satisfied if I was able to bring back in a day or two. They made it worse and interior was filthy. Everything they promised was a lie. Stay away from this dealership. John Kennedy their sales manager however called me a day later. He made it right. Great guy. Get him involved because he cares. More

Steer clear of this dishonest, unethical dealership. Do not waste your time at this dishonest, unethical dealership. I'd urge you to go elsewhere. I was shopping for a lease on a new Jeep Wrangler Unl Do not waste your time at this dishonest, unethical dealership. I'd urge you to go elsewhere. I was shopping for a lease on a new Jeep Wrangler Unlimited and looking to trade-in my Jeep Grand Cherokee SRT8. After a few rounds of back and forth negotiations we finally got to a fair deal which I signed the offer sheet for but had to run home to get some paperwork to complete the trade as well as get my little boy home for a nap. It's not easy shopping for a car with a toddler in tow but you gotta do what you gotta do. About an hour after I left the dealership I got a call from Dana, the sales rep who was very helpful arranging the deal, and she asked me to bring in some additional paperwork upon my return to pickup the new Jeep Wrangler. Another 20 minutes go by and she called me back again to inform me that they could not honor the signed offer sheet any longer and the new deal would be almost $100 more per month than we originally agreed to! Talk about a bait and switch. Dana had me speak with the sales manager who reiterated that they were unable to move forward with the original signed agreement from earlier in the day but if I wanted to come back and look at different models we could see what we could make work. I told him no thanks, the only way I'd come back was if they honored the original offer sheet. The whole experience was going as best as can be expected with a car dealership up until their dishonest, unethical true colors were shown. Steer clear of McGovern unless you like to waste your time. More

2nd car in a row from McGovern! Thanks to JFk, John, Christian ans Marwan. I bought a car and was out of there in less than an hour. Never had that happen at a dealership before. New Thanks to JFk, John, Christian ans Marwan. I bought a car and was out of there in less than an hour. Never had that happen at a dealership before. New Jeep is great! More

Great sales experience Jeff Boyd set me at ease from the very start of our visit together. He is knowledgeable and friendly, but was most of all considerate of meeting me in Jeff Boyd set me at ease from the very start of our visit together. He is knowledgeable and friendly, but was most of all considerate of meeting me in the middle when discussing financing terms. I walked away from my first experience at McGovern feeling as though I was treated fairly. I would definitely recommend buying from McGovern. Be sure to ask for Jeff! More

Liars and Cheats I bought a used Jeep Liberty from these people. The Finance Manager tried to force me into signing a loan contract that was 5 percentage points highe I bought a used Jeep Liberty from these people. The Finance Manager tried to force me into signing a loan contract that was 5 percentage points higher than I could get at any bank. Needless to say I went elsewhere for the loan. So much for the convenience of financing through the dealer. I tried to buy a service contract from them but the same Finance Manager insisted that I had to purchase his aftermarket 3rd party contract. I passed. I went to another Jeep dealer and bought a Jeep service contract for $800 less. Now for the vehicle. It had low mileage and had "been through the shop." I've driven it 750 miles since buying it 3 weeks ago and so far have had to replace the transmission fluid pan because it was rotted out and leaking, the front crankcase seal because it was leaking oil, a drive seal, heater fan because t stopped working and a brake line. The only saving grace s that I had purchased the service contract from another dealer.........THESE PEOPLE ARE THE WORST!!! More

Their service department is TERRIBLE There service department is terrible - from the service desk to the actual servicing of vehicles. I bought a soft top but didn't have the tools for There service department is terrible - from the service desk to the actual servicing of vehicles. I bought a soft top but didn't have the tools for the installation. The average installation time says is 3-4 hours. I got there and the service rep said the same thing. Then the head mechanic overheard this and said (with me standing there) "don't tell them that..it will take longer." It took them 7+ hours.. I decided to give them the benefit of the doubt and brought my Jeep in for my next service. I went in for an oil change and to see if they could fix my flat tire. I pointed to where I ran over a nail on the flat tire and the service rep said they could simply plug it and then rotate ALL 5 tires (which I asked for). I marked one of my tires to see if they would actually rotate the tires. I paid for the service, went my Jeep and took a look and the tire I marked was in the same spot. So I went to the flat tire they said they plugged in and I literally push it in with my finger. So, I went to back in to the service rep to ask about it and the service rep (with a xxxx-eating grin) said, "I told them to not try to hard if they couldn't find the hole..I mean I told them to rotate all five tires." So, I guess, since they did "rotate" all five tires, they must have deflated the 5th tire. What put me over the edge and why I'm writing this review is..I was speaking with a sales person while my friend was looking at Jeeps and the guy flat out said, "the service department charges so much / they add hours because they have to give oil changes (and other services) to a lot of vehicles for free because under warranty." More