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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.5
19 Reviews

19 Reviews of McGovern Ford at Drum Hill - Service Center

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April 24, 2024

Always a pleasure. Carlos Borges is very knowledgeable, kind and professional. Service is always excellent as well. More

by Maryma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

McGovern Ford at Drum Hill responded

Maryma, we're delighted to know that Carlos and our team at McGovern Ford Lowell consistently provide you with excellent service. Thanks for your support!

Helpful
April 13, 2024

Always do a great job servicing my vehicle. Very happy with the way they get you home and back again when the service is completed. More

by cassidy.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

McGovern Ford at Drum Hill responded

Cassidy, we're delighted to know you've had positive experiences with our service department at McGovern Ford Lowell. Your satisfaction is important to us, and we appreciate your trust in our team for all of your vehicle needs!

Helpful
April 11, 2024

i had a recall lisa and carlos took care of everything they were easy to work with.sometimes working with the advisers can be very intimidating. Not with these guys they took care of everything More

by Pfinnegan8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Houle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Apr 12, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know that our team at McGovern Ford Lowell made your recall process smooth and stress-free. It's always our goal to provide top-notch service, so it's great hearing this feedback!

Helpful
March 19, 2024

Service was well completed on time Carlos was excellent in keeping me well informed 5 ⭐️’s More

by Cazzie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

McGovern Ford at Drum Hill responded

It's great to hear that Carlos delivered a five-star experience! Thanks for stopping in at McGovern Ford Lowell for service and we'll see you next time.

Helpful
March 15, 2024

Robert have been really helping me with tax documents for my ev. Really appreciate the help. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

McGovern Ford at Drum Hill responded

Aaron, we are happy to hear that Robert was helpful with your EV documents! Thanks for sharing with the McGovern Ford Lowell team. We appreciate your five stars!

Helpful
March 07, 2024

I bought our family’s last four cars there and also had them serviced there. Néed I say more? More

by Billdonaldson39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Mar 07, 2024 -

McGovern Ford at Drum Hill responded

We're touched by your loyalty and support! Thanks for choosing McGovern Ford Lowell time and time again - here's to happy miles ahead!

Helpful
February 18, 2024

Front passenger seat wouldn't go back to upright position. It took a day to fix & under warranty. Lisa took care of it all, rescheduling & Uber to my house after dropping off the Escape at McGovern More

by anaken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Feb 19, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know that Lisa and our team at McGovern Ford Lowell were able to assist you with your seat issue promptly. We appreciate the feedback, and we'll be here if you need anything else in the future!

Helpful
December 26, 2023

Lisa is a credit to your organization service and service time was excellent very pleasant experience More

by Rdsp2541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Jan 02, 2024 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're glad to know that Lisa provided you with excellent service at McGovern Ford Lowell. We look forward to serving you again! Have a great ride!

Helpful
December 22, 2023

Thought I was using a 20. 00 coupon sent to me from McGovern but was told not for the works More

by Rmakiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Dec 29, 2023 -

McGovern Ford at Drum Hill responded

Hi Rmakiej – my name is Scott Carter and I am the General Manager here at McGovern Ford of Lowell. I appreciate you taking the time to leave us a review. It seems like we may have dropped the ball here and if we did rest assured, we'll make it right. I have been unsuccessful in determining who you are or how to contact you; however, I would love to better understand what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please contact me directly at 351-500-6005 or via email: scarter@mcgovernauto.com Thank you

Helpful
December 21, 2023

Very pleasant experience, very knowledgeable n pleasant employees! Work done in very acceptable timely manner More

by leo147mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Repoza
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Dec 21, 2023 -

McGovern Ford at Drum Hill responded

We're glad to know you had a pleasant experience with our team at McGovern Ford Lowell! It's great that the work was done in an acceptable timeframe. Thanks for your feedback!

Helpful
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