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McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.7
27 Reviews
Call Service Center (978) 452-3900

27 Reviews of McGovern Ford at Drum Hill - Service Center

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May 24, 2024

Lisa went above and beyond for me I don't know why a company that you pay so much for is giving me and Lisa such a hard time on my claim More

by Dennisk49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa riposa
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May 24, 2024 -

McGovern Ford at Drum Hill responded

Dennis, we're sorry to hear about the difficulties with your claim. We'll look into this and work towards a resolution for you and Lisa as soon as possible. Thanks for bringing it to our attention!

Helpful
May 22, 2024

First time servicing my F 150. Very good service and turnaround. Friendly and helpful staff More

by dlconners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

McGovern Ford at Drum Hill responded

Thank you for leaving McGovern Ford Lowell a five-star review! We are glad that your first service visit went smoothly. See you next time!

Helpful
May 21, 2024

Excellent service and parts department. Took the time to explain things even on a busy morning More

by cpowers1880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Arsenault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza
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May 22, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the kind words about our service at McGovern Ford Lowell. It's always our goal to keep you informed along the way - safe travels until next time!

Helpful
May 16, 2024

The service was very good. The people I encountered, Lisa and Carlos, were friendly and knowledgeable. More

by James_Egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza
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May 16, 2024 -

McGovern Ford at Drum Hill responded

James, we're glad to know Lisa and Carlos provided you with great service at McGovern Ford Lowell. Thanks for the positive feedback!

Helpful
May 13, 2024

For the past 10 years I have been bringing my cars to Drum Hill and now McGovern for service. Excellent customer service and communication on all work to be done. More

by Rgentle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

McGovern Ford at Drum Hill responded

We're so glad to have earned your trust over the past decade! It's always our goal at McGovern Ford Lowell to provide excellent service and clear communication. Thanks for sticking with us, we appreciate it!

Helpful
May 10, 2024

Very nice people easy to book and good comm fast billing all good and easy More

by Cyril.calles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team earned your five stars. Thanks, Cyril!

Helpful
May 09, 2024

I have always had my Focus serviced by McGovern Ford. Thye have great service writers that take you through what you need. More

by timcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know you've had consistent positive experiences with our service team at McGovern Ford Lowell. We appreciate your loyalty and look forward to continuing to serve your Focus in the future!

Helpful
May 08, 2024

Lisa in Service was great. She kept me informed of the delay in getting parts. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Raposa
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May 08, 2024 -

McGovern Ford at Drum Hill responded

Norm, thank you for sharing your appreciation for Lisa at McGovern Ford Lowell! We're so glad she could keep you up-to-date.

Helpful
April 24, 2024

Always a pleasure. Carlos Borges is very knowledgeable, kind and professional. Service is always excellent as well. More

by Maryma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

McGovern Ford at Drum Hill responded

Maryma, we're delighted to know that Carlos and our team at McGovern Ford Lowell consistently provide you with excellent service. Thanks for your support!

Helpful
April 13, 2024

Always do a great job servicing my vehicle. Very happy with the way they get you home and back again when the service is completed. More

by cassidy.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

McGovern Ford at Drum Hill responded

Cassidy, we're delighted to know you've had positive experiences with our service department at McGovern Ford Lowell. Your satisfaction is important to us, and we appreciate your trust in our team for all of your vehicle needs!

Helpful
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