Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

McGovern Ford at Drum Hill - Service Center

Lowell, MA

4.7
24 Reviews
Call Service Center (978) 452-3900

24 Reviews of McGovern Ford at Drum Hill - Service Center

Sort by
March 07, 2024

I bought our family’s last four cars there and also had them serviced there. Néed I say more? More

by Billdonaldson39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Report | Print
Mar 07, 2024 -

McGovern Ford at Drum Hill responded

We're touched by your loyalty and support! Thanks for choosing McGovern Ford Lowell time and time again - here's to happy miles ahead!

Helpful
February 18, 2024

Front passenger seat wouldn't go back to upright position. It took a day to fix & under warranty. Lisa took care of it all, rescheduling & Uber to my house after dropping off the Escape at McGovern More

by anaken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Feb 19, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know that Lisa and our team at McGovern Ford Lowell were able to assist you with your seat issue promptly. We appreciate the feedback, and we'll be here if you need anything else in the future!

Helpful
December 26, 2023

Lisa is a credit to your organization service and service time was excellent very pleasant experience More

by Rdsp2541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
Report | Print
Jan 02, 2024 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're glad to know that Lisa provided you with excellent service at McGovern Ford Lowell. We look forward to serving you again! Have a great ride!

Helpful
December 22, 2023

Thought I was using a 20. 00 coupon sent to me from McGovern but was told not for the works More

by Rmakiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Dec 29, 2023 -

McGovern Ford at Drum Hill responded

Hi Rmakiej – my name is Scott Carter and I am the General Manager here at McGovern Ford of Lowell. I appreciate you taking the time to leave us a review. It seems like we may have dropped the ball here and if we did rest assured, we'll make it right. I have been unsuccessful in determining who you are or how to contact you; however, I would love to better understand what happened, not only for an opportunity to make it right but so we can avoid this from happening again in the future. At your earliest convenience, please contact me directly at 351-500-6005 or via email: scarter@mcgovernauto.com Thank you

Helpful
December 21, 2023

Very pleasant experience, very knowledgeable n pleasant employees! Work done in very acceptable timely manner More

by leo147mendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Repoza
Report | Print
Dec 21, 2023 -

McGovern Ford at Drum Hill responded

We're glad to know you had a pleasant experience with our team at McGovern Ford Lowell! It's great that the work was done in an acceptable timeframe. Thanks for your feedback!

Helpful
December 18, 2023

Service/Lisa Rapoza was extremely helpful and informative. They completed my service in a timely fashion and she ordered a part needed to repair my front drivers seat. More

by Thmsull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rapoza
Report | Print
Dec 18, 2023 -

McGovern Ford at Drum Hill responded

Hi Thmsuli! We're glad to know that our team, especially Lisa, was able to assist you effectively and promptly at McGovern Ford Lowell. We appreciate your feedback!

Helpful
December 15, 2023

Very helpful and knowledgeable service department. Lisa the service writer is very helpful and communicates well. More

by mharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Report | Print
Dec 15, 2023 -

McGovern Ford at Drum Hill responded

Hey Harris, thanks for the positive feedback! We're glad to know Lisa and our service team at McGovern Ford Lowell were able to assist you effectively. We'll see you next time. Safe travels!

Helpful
December 13, 2023

I took my vehicle to have a fuel smell and oil leak diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mullane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Fulciniti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Nugent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pajak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Picardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Bongiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany, Lisa
Report | Print
Dec 13, 2023 -

McGovern Ford at Drum Hill responded

Tony, we're glad to know that Brittany, Lisa, and Rosie were able to assist with your vehicle's issues at McGovern Ford Lowell. We appreciate the positive feedback and look forward to seeing you next time!

Helpful
December 05, 2023

Carlos and service staff always provide me with superior service. Their efforts are greatly appreciated. Thank you More

by pilaf0306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

McGovern Ford at Drum Hill responded

Thank you for the 5-star rating! We're so glad to know that Carlos and our service team at McGovern Ford Lowell consistently provide you with top-notch service. We look forward to serving you again! Safe travels!

Helpful
October 18, 2023

He was such an amazing person to work with! I would recommend him to anyone! More

by Michellelcarriere2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

McGovern Ford at Drum Hill responded

We're happy to hear you had a great experience with our McGovern Ford Lowell team, Michelle! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

Helpful
1
2
3