McGovern Ford of Framingham

Wonderful Experience As a woman who knows little about cars and went car shopping alone, I was extremely anxious about the process. Framingham Ford took the anxiety away; As a woman who knows little about cars and went car shopping alone, I was extremely anxious about the process. Framingham Ford took the anxiety away; they were friendly supportive and they taught me things as they walked me through the whole process. I love my Ford Focus! More

Above and beyond Customer Service!! An honest as the day is long dealership who bend over backwards to give great customer service. Owner Jerry Chase personally went way beyond the sta An honest as the day is long dealership who bend over backwards to give great customer service. Owner Jerry Chase personally went way beyond the status-quot to insure this customers satisfaction with a pretty close to new used rare sports car purchase. I would do business with them again and when I am ready for my next Mustang, they will be my dealer of choice.... More

New purchase Excellent service from start to finish. Never felt pressured, easy transaction, & great follow up. Very happy with the service and my new explorer! Excellent service from start to finish. Never felt pressured, easy transaction, & great follow up. Very happy with the service and my new explorer! Thank you! Would definitely recommend! More

Poor customer service and comminication I scheduled to have a panel replaced in my car and a simple parts replacement. I was told two days for the service, got a rental car and after four da I scheduled to have a panel replaced in my car and a simple parts replacement. I was told two days for the service, got a rental car and after four days of no call from them, I found out they ordered the wrong part and the other replacement wasn't fixed still. When I showed up at the dealership the fixed the part while I waited and I still need to come back for the replacement. It would have been nice to get a call stating a reasonable timeline rather than a bunch of crap to get me off the phone. The dealerships around the Boston area legitimately do not care one bit about their customers and it sucks. I cannot find a dealer that will reliably help me with my ford vehicle. I have now wasted a full day out of work and I still need to Come back for an hours worth of service. Take into account the 1 hour in both directions and there goes another half day because the people just don't care about you. it also would have been nice if someone said they were sorry for all the trouble..... Go somewhere else! More

First Time Ford Buyer I was very well taken care of by the people of Framingham Ford. They really cared about getting the car that was the right fit for me. I was very well taken care of by the people of Framingham Ford. They really cared about getting the car that was the right fit for me. More

go to Herb Chambers Ford after sale of brand new explorer needed a seat repaired that had a run in the nylon part. Not fixed to my satisfaction. You buy a $50,000 vehicle it s after sale of brand new explorer needed a seat repaired that had a run in the nylon part. Not fixed to my satisfaction. You buy a $50,000 vehicle it shouldn't have a blemish. I will not take my truck back there for any service. I have taken the plate holder with their name on it off and the Framingham Ford sticker is next. Herb Chambers dealerships no matter what kind of car you get when you bring it in for warranty they give you a loaner car. Ignorant and rude service at Framingham Ford. More

Excellent experience Everyone that I dealt with were very friendly, never felt pressured. Didn't have to spend any unreasonable amount of time there waiting for paperwo Everyone that I dealt with were very friendly, never felt pressured. Didn't have to spend any unreasonable amount of time there waiting for paperwork etc. Bought a 2015 Navigator and could not be happier. More

good people, solid performance Each person i dealt with at Framingham Ford was very nice, upfront and straightforward, and pleasant to deal with. Josh Lipoff was a pleasure to work Each person i dealt with at Framingham Ford was very nice, upfront and straightforward, and pleasant to deal with. Josh Lipoff was a pleasure to work with and was extremely helpful. More

I got what I wanted I stated upfront what I wanted, and Framingham Ford listened to me versus trying to shove something on me that would have been outside of my budget an I stated upfront what I wanted, and Framingham Ford listened to me versus trying to shove something on me that would have been outside of my budget and my taste in cars. I have no complaints at all. More

Excellent experience I had visited two other dealerships prior to buying a 3 year old vehicle for my teenagers. The vehicles I looked at these dealerships were not as adve I had visited two other dealerships prior to buying a 3 year old vehicle for my teenagers. The vehicles I looked at these dealerships were not as advertised. I purchased a great SUV at a good price at Framingham Ford, and Brian was great to work with. More