McGovern Ford of Saugus

Things seemed to go great working up to the sale. But it was a different story when we arrived to pick up the car. This was my first new car purchase ever. I am a woman in my early 50s. Mike knew we were co was a different story when we arrived to pick up the car. This was my first new car purchase ever. I am a woman in my early 50s. Mike knew we were coming from out of state. Knew we might come on a Saturday. We called early Friday evening to let him know the loan check had come through and we would be coming down Saturday early afternoon. He never indicated to us there would be any issue with this. Not welcoming when we arrived. Tried to ding us on our trade because we had had snow tires on it (We came 3 hours from VT in January). He had never told us that might be an issue, in fact had never asked what kind of tires were on the car, nor did he suggest we should bring the other set which we could easily have done. We had let him know we had some questions about the trade value. After discussing those...we weren't totally happy, but accepted the deal, and that was pretty much the last we saw of Mike in the two hours it took to complete the paperwork. Instead of using the time we had to wait for paperwork to go over things on the car with us, he walked off. It is not like the dealership was busy. Salesman were standing around. We bought a car with Ford Sync. When the paperwork was finally completed he did show us enough of the basics so we could get home. His comment: We could be at this all day. The dealership advertises free SyncMyRide sessions for prospective buyers. As a buyer we got a begrudged ten minutes. He helped us sync our phone and set our GPS destination for which we were appreciative. No expressed excitement or appreciation for the sale. Emailed him the next day about the key code to replace keys which did not seem to be in our paperwork. He never responded. Our impression: he wanted to be anywhere else but completing the sale. We would have been happy to accommodate a need to come down the next weekend had it been communicated. He called us after 9 pm one evening to initiate the sale after an inquiry. Surely if Saturday pickup was a problem he could have told us and saved us all a less than satisfactory experience. We love the car, but is this what customer service has come to? Communication is everything. The dealership was given a two week grace period to respond to this review before it was posted. The last day of the time window, we did get a nice email from the owner of the dealership. He said he was taking steps to improve things. Unfortunately, there is no rewind button on our experience, but perhaps it will go better for the next guy. Amended Feb. 1: The Owner, Brad York told us he would see a correction was made to our invoice that because of how Mike Walsh wrote it, resulted in our having to pay VT sales Tax on our Sales Tax. Two weeks after Mike Walsh said he would take care of it, and one week after Brad York promised he would see it was done...still no corrected invoice. If you want customer service and expect promises to be kept, don't buy a car at York Ford. More

My father & I recently purchased a 2013 Ford Fiesta after horrendous experiences at other dealerships. Friendly environment. No pressure to purchase a vehicle. No gimmicks, puffery, or fluff. Our sales after horrendous experiences at other dealerships. Friendly environment. No pressure to purchase a vehicle. No gimmicks, puffery, or fluff. Our salesman, Vinny, was knowledgeable, kind, and accommodating. Moreover, Cheryl Pereira was extremely helpful regarding the financing situation. She made every effort to accommodate our budget, warranties, interest rates, monthly payments, etc. Since our vehicle is being used for long distance commutes, we greatly appreciated how both her and Vinny extended the Ford warranty to 100K. Furthermore, our experience at their maintenance center was great. The inspection went smoothly. The people working there were courtesy. In addition, being a Ford customer, we were given a free oil change. (After every 4th oil change, the 5th one is free). In conclusion, our experience could not have gone any better. We are planning to do any future business regarding vehicles with them. - Ali & Kayvon More

Vinnie Gordon was the most informed and educated sales person I have ever dealt with. Works very hard and keeps the customers best interest in mind. He worked extremely hard with our insurance carrier whe person I have ever dealt with. Works very hard and keeps the customers best interest in mind. He worked extremely hard with our insurance carrier when there was an issue getting the documents we needed to get out of the door. More

After having a poor experience at another ford dealership, I went to York ford where I was treated by true professional, Jim Fauci. He listen to my family needs and put us in the perfect vehicle, dealership, I went to York ford where I was treated by true professional, Jim Fauci. He listen to my family needs and put us in the perfect vehicle, at a great price. I would highly recommend him and the entire York staff if your looking for a vehicle at a fair price. More

jim worked with me for a few months to find the right truck got a great deal. He was very easy to work with excellent over all experience great place to buy a truck. truck got a great deal. He was very easy to work with excellent over all experience great place to buy a truck. More

I just leased a 2013 Ford Explorer Sport from York Ford and found my experience to be excellent. I went into the dealership and specifically asked for Jim Fauci because of reviews I had read on DealerRater and found my experience to be excellent. I went into the dealership and specifically asked for Jim Fauci because of reviews I had read on DealerRater and I am thrilled that I did. It only took about 2 & 1/2 hours for us to work out a very affordable lease, fair trade in amount for my 08 Saturn Outlook and a plan to surprise my wife with one of the baddest Explorers I have seen. Two days later I arrived with my wife, who I told that I was denied credit for the vehicle and we were going in to get my deposit. Once there Jim met us and went along with my deception (I have to mention that this was his scheduled day off) and Jim walked my wife and I to the back of the lot to where he had her new Explorer Sport waiting with big red bows and point setters all over the Explorer. I had my cellphone secretly recording her reaction as the reality of the truck being hers took over and she broke into tears of joy. My wife has given me four beautiful children, stood by my side through thick and thin and deserves the world. I can not thank Jim and York Ford enough for helping me give my wife some joy at the holidays... :) Thanks again, Hank Turgeon More

Jim has the innate ability to sell a vehicle without even really doing it. The sales experience was very fluid with no heavy sales tactics. Jim seems like he could sell bicycles at Toys R US just as effort really doing it. The sales experience was very fluid with no heavy sales tactics. Jim seems like he could sell bicycles at Toys R US just as effortlessly as he closes deals on quality cars @York Ford. Confidingly,I try to emulate those qualities in my own sales business. Jim provided a solid solution to my high mileage Subaru with lots of wear and tear from heavy business travel. My wife and I haven't skipped a beat over the past couple of weeks,and that included buying 2 new vehicles from Jim at York Ford. Thanks Jim! More

While stranded in Dallas for a full week during hurricane Sandy - Jim facilitated our lease of a new Ford Explorer - we needed to have the paperwork and car ready upon our return. With Cheryl's help, I drov Sandy - Jim facilitated our lease of a new Ford Explorer - we needed to have the paperwork and car ready upon our return. With Cheryl's help, I drove away just one hour after landing back at Logan. Love the new wheels and couldn't be more please with the entire experience!!! Thanks Jim and York! More

Jim is very friendly and helpful. I got a good price and enjoyable experience with him. The location is easy to reach from Boston. Overall great deal. enjoyable experience with him. The location is easy to reach from Boston. Overall great deal. More

Easiest car purchase experiance I ever had. Jim was very straight forward and helpful during the purchase process and even followed up multiple time after it. straight forward and helpful during the purchase process and even followed up multiple time after it. More