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McGovern Ford of Saugus

Saugus, MA

4.8
668 Reviews

1481 Broadway

Saugus, MA

01906

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668 Reviews of McGovern Ford of Saugus

January 09, 2025

The the sales associate (Joaquin) and the staff were great, buying was easy and satisfying. More

by Mike D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joaquin Greenwood
Jan 09, 2025 -

McGovern Ford of Saugus responded

We appreciate your business and your review! Thanks for sharing your five-star experience with Joaquin and our team. Safe travels in your new ride!

January 08, 2025

Service was at Quick Lane. Krista and Jeff are the best. Always satisfied with service. More

by Tricia
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jeff and Krista from Quick Lane
Jan 09, 2025 -

McGovern Ford of Saugus responded

Krista, Jeff, and the rest of our team at McGovern Ford Saugus are always happy to assist you, Tricia. Thanks for stopping by to share your kudos with us!

January 08, 2025

They had a loaner car ready for me and got my truck in and out fast, I would definitely recommend their service department More

by dmsigndesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Deleon, Christine Morganelli
Jan 08, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that our service department at McGovern Ford Saugus took great care of you and your truck! Thank you for recommending us, and we look forward to assisting with any future needs.

January 05, 2025

I specifically asked for a starter repair under warranty and a state inspection, in between getting sales texts which I stopped looking at they texted that my truck needed around 1500 in repairs that I turn More

by rspintig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
Jan 11, 2025 -

McGovern Ford of Saugus responded

Hi- thank you for leaving a review. Here at the Dealership we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly at 781 231 1945 or via email: mdeleon@mcgovernauto.com. Thank you.

January 04, 2025

I have been going to McGovern’s Quick-Lane for many years now as I can trust their team to provide the best service possible! The Manager, Jeff, is always professional, courteous and knowledgeable about the More

by cbfxrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff from Quick-Lane. He is outstanding!
Jan 06, 2025 -

McGovern Ford of Saugus responded

Thank you for your continued trust in McGovern Ford Saugus! We're delighted to hear that Jeff and the team have consistently provided professional and courteous service. We appreciate your recommendation and look forward to serving you again soon!

January 03, 2025

As always Jeff and team took care of me in a short time new sticker and replaced blades due to not on inspection. Atmosphere is wonderful makes me feel like I am with friends. Ty More

by aea54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFFREY
Jan 03, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Jeff and the team at McGovern Ford Saugus made you feel right at home while taking care of your vehicle needs. Thank you for sharing your experience, and we're here whenever you need us!

January 02, 2025

Great experience with Quick Lane. Jeffrey is the reason many customers return. He is experienced and friendly, as is his staff. More

by Judi1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Perkins
Jan 02, 2025 -

McGovern Ford of Saugus responded

Judi, we're delighted to hear that Jeffrey and the Quick Lane team made your experience at McGovern Ford Saugus a great one. Thank you for sharing this feedback!

January 02, 2025

Melvin and Dre were very nice people and were done within 10 minutes. Sentry Ford wanted to keep my truck for 2-3 days, so I will be going to McGovern moving forward. I would highly recommend McGovern!! More

by sbatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dre, Melvin Deleon
Jan 02, 2025 -

McGovern Ford of Saugus responded

We're delighted to hear that Melvin and Dre provided such efficient service at McGovern Ford Saugus! Thank you for choosing us over the competition, and we appreciate your recommendation. Looking forward to serving you again in the future!

January 01, 2025

Excellent communication. The truck was left overnight due to an on road breakdown.Myles staying contact with me so that I never need to call for a follow up. I knew exactly w More

by Mark P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles, Melvin Deleon, Christine Morganelli, Katherine Love, Alfredo Raffucci, Kerry Bontos
Jan 02, 2025 -

McGovern Ford of Saugus responded

Mark, we're glad to hear that Myles kept you informed and ensured a smooth experience at McGovern Ford Saugus. Thank you for sharing your positive feedback!

January 01, 2025

The employee are good people and warm welcome with heart open and fulfilled with your needs More

by Adan Somalia man
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Taliento, Nick Misitsakis, Joaquin Greenwood, Jose Guzman, William Barboza, Suad Alushaj, Jim Fauci, Gabriel Zorrilla, Lee Moss, Luiz Fernando Silva
Jan 02, 2025 -

McGovern Ford of Saugus responded

We love seeing 5-star reviews here at McGovern Ford Saugus. Thanks, Adan!

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