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McGovern Ford of Saugus

Saugus, MA

4.8
668 Reviews

1481 Broadway

Saugus, MA

01906

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668 Reviews of McGovern Ford of Saugus

December 29, 2024

Jeffrey and crew where great very knowledgeable and professional took care of my issue in minutes More

by Dwmmonteiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 31, 2024 -

McGovern Ford of Saugus responded

Thank you for leaving McGovern Ford Saugus your positive feedback about Jeffrey and the team!

December 29, 2024

Jeff is a true professional, who goes out of his way for his customers, as he did for me. He knows his business ( what he is doing) . He is very helpful and thoughtful. Thank you Jeff! More

by william.mason53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Dec 31, 2024 -

McGovern Ford of Saugus responded

William, we're delighted to hear that Jeff provided such exceptional service at McGovern Ford Saugus. Thank you for sharing your experience with us!

December 21, 2024

Christine was excellent but my car came back with something else wrong with it turn when it when in. I would not recommend this dealership. More

by cav1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christine Morganelli
Dec 23, 2024 -

McGovern Ford of Saugus responded

Thank you for leaving a review. We value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our Service Manager, Melvin Deleon directly via email: MDeleon@mcgovernauto.com. Thank you.

December 21, 2024

I took my vehicle to the Quick Lane for oil change service. I was in and out in under 30 minutes. Service was quick and friendly. More

by wojf72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krista
Dec 23, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that your Quick Lane oil change experience at McGovern Ford Saugus was both speedy and pleasant. Thanks for choosing us, and we look forward to serving you again!

December 21, 2024

Excellent service, very friendly and helpful advice regarding all aspects of my vehicle needs and my desires. More

by rgljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 23, 2024 -

McGovern Ford of Saugus responded

Thank you for sharing your experience! We're delighted to hear that our team at McGovern Ford Saugus provided excellent service and helpful advice. We appreciate your support and look forward to assisting with any future vehicle needs!

December 21, 2024

The service was excellent and all of the staff were very helpful and informative. They answered any questions I asked them. More

by christinebird125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Bontos
Dec 23, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear that you received excellent service from our team at McGovern Ford Saugus! It's great to know all your questions were answered. Thank you for the feedback!

December 20, 2024

Krista was very friendly. She wrote up my work order quickly. Krista updated me with what my vehicle needed, and let me know as soon as it was finished. She is very attentive More

by RayC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff and Krista
Dec 20, 2024 -

RayC responded

RayC Krista was very friendly.  She wrote up my work order quickly. Krista updated me with what my vehicle needed, and let me know as soon as it was finished. She is very attentive and remembers all the details. The team at McGovern Ford Quicklane is terrific, and Krista is a great addition.

Dec 20, 2024 -

McGovern Ford of Saugus responded

Krista and the team sincerely appreciate your kind words, Ray! Thank you for choosing McGovern Ford Saugus and please let us know if you need anything at all down the line!

December 18, 2024

Great service. Fast service very happy with service.Thanks to the gentleman that worked on my car. More

by Djace692003bluey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Deleon, Jeff Perkins, Christine Morganelli, Katherine Love, Alfredo Raffucci, Kerry Bontos
Dec 18, 2024 -

McGovern Ford of Saugus responded

We're glad to have been of assistance! We appreciate your business and hope to see you for another efficient visit to McGovern Ford Saugus.

December 18, 2024

I had a wonderful experience purchasing my new truck! They were very helpfully and took care of everything to do with the purchase. They keep me informed at every step. I would recommend them for your ne More

by Melissa B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Fowler , Chris Gabresi
Dec 18, 2024 -

McGovern Ford of Saugus responded

We're delighted to hear you had such a wonderful experience with your truck purchase at McGovern Ford Saugus! Our team is committed to keeping our customers informed and making the process smooth. Thanks for recommending us, and enjoy your new ride!

December 17, 2024

I had a very nice experience at this dealership. I will recommend it to other people. More

by Anila12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suad Alushaj
Dec 17, 2024 -

McGovern Ford of Saugus responded

Thank you for your confidence in McGovern Ford Saugus, and for your business. We are grateful to have you as a customer!

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