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McGovern Honda
Everett, MA
1,559 Reviews
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1,559 Reviews of McGovern Honda
August 22, 2016
Worse car buying experience ever!! Went to HCoB on 7/28/2016, with a $18,000.00 pre-approval draft note (which is like a blank check up to a specified amount) from Navy Federal Credit U Went to HCoB on 7/28/2016, with a $18,000.00 pre-approval draft note (which is like a blank check up to a specified amount) from Navy Federal Credit Union (NFCU) and test drove a Certified Pre-Owned (CPO) car during my lunch break. I worked with the sales person, Luis Lopez, at that time. Luis was nice and being that I already knew what car I was interested in, he quickly pulled it out and we went for a test drive. Afterwards, I let him know that I already had a pre-approval and showed him the documentation to include the draft note. Luis took the documentation to show it to someone and then came back and mentioned that since I was using a draft note, I probably wouldn't be able to pick up the car until the following week. I told Luis that was fine since I had a rental car and that I will come back after work to finalize everything. So, I make my way back to HCoB after work and Luis is working with another customer. Luis then asks me if I can come back the next day but then offers to hand me off to another sales person, Joshua Rivera. Luis gives Joshua the car information and then I begin to explain to Joshua that I have a pre-approval draft note for $18,000.00 from NFCU and that I will be using that to purchase the car. Joshua explains that he is new and requests to take the documentation up to the manager. When Joshua comes back, he tells me that the manager said they do not take draft notes. Stunned, I ask why and Joshua replies with a little attitude, "I don't know, the manager said we don't take those!" I tell Joshua that I wish someone would've told me this when I came during lunch because I wouldn't have come back. I then call NFCU and explain the situation to the representative and she seems confused. She tells me that the draft note is just like a check and that she doesn't know why the dealership is refusing to accept it. She then mentions that the dealership may be trying to get me to apply for financing through them, which I have no interest in doing. The representative then tells me that they can cut a check made out to the dealership and fedex it but they will need a hard agreement with all the numbers. I tell Joshua this and he goes to speak to the manager and then comes back and says the manager is okay with that. So I ask Joshua if they will be able to hold the car and he begins to talk about how its close to the end of the month and that's he not sure if he can hold it if someone else is interested. So I ask him to ask the manager. So Joshua leaves and then comes back and says that they can hold it with a $500 deposit. I agree since I really like the car and I know I will have to pay $1300 out of pocket anyway since the price exceeds my approval by that amount. So Joshua goes back up to the manager and then comes back and says the manager said they will need $1000 deposit instead. So I am starting to get irritated but agree since that now means I only have to pay $300 later on. So Joshua walks me over to the cashier and I pay my $1000 deposit. We then walk back to Joshua's workstation and I have a seat. He walks away and then comes back and tells me I'm done and they'll see me Monday (that's when the fedex'd check from my credit union was expected to arrive). I kindly remind Joshua that I need a hard agreement so I can contact my credit union and have the check cut to the dealership. He then walks back over to the manager and then comes back to me and tells me that the manager says I will have to come back tomorrow. That was the straw that broke the camel's back so to speak! I was livid and told Joshua that I was done and demanded a refund of my deposit. Joshua asked me to hold on and that he would speak to the manager. However, instead of "holding on" I followed Joshua to speak to the manager so I can get my deposit back and take my business somewhere else. The "manager" that Joshua had been speaking to was Joseph Avilla. Joshua began to tell Joseph that I was asking for a refund and Joseph asked me why. I told Joseph that I felt like I was having to jump through hoops to try to purchase a car from them and that I felt like there was little regard for my time. I also mentioned that I had come during lunch with the draft note and now I'm being told that the dealership doesn't accept them. Joseph attempted to apologize and began to tell me that they have processed a lot of draft notes from NFCU in the past and it has taken close to 30 days for them to pay out. I told Joseph that if that was the case, then that should've been communicated to me when I came during lunch. Joseph then attempts to apologize again and offers to handle my case himself. I decline and tell Joseph that I just want a refund of my deposit so I can leave. Joseph then makes a note on my deposit receipt and hands it to Joshua and tells him to take me back to the cashier for my refund. Once the refund is processed, I head back to my car where Joseph meets me and begins to apologize again. He again tells me that he will handle my case and gives me his business card. He also tells me that he we deliver the agreement to my work as I work 5 mins away from the dealership and that he will also throw in two free oil changes. However, I was done with HCoB and left with no intentions of providing them with my business. The next day, 7/29/2016, Joseph called me that morning to see if I was still interested in the car. I told him that I decided to purchase from another dealership and he offered future assistance and the call was done. That evening, I went to Fafama Auto Sales in Milford and purchased the same year, make, and model vehicle without any hassle. The manager at Fafama was able to get the draft note approved in less than 10 minutes by calling NFCU with the vehicle information and having me sign it. So I signed the contract that evening. Also, the draft note was paid to Fafama on 8/3/3016, 5 days (including the weekend) after being deposited. More
by cecilioorta
Employees Worked With
Joshua Rivera, Joseph Avilla, Luis Lopez
August 11, 2016
Am very, very pleased with Honda Cars of Boston In January I had a quality experience when buying my new 2015 Honda CR-Z from Justin Chin my Sales Associate. He knew his "stuff" and was enjoyable to In January I had a quality experience when buying my new 2015 Honda CR-Z from Justin Chin my Sales Associate. He knew his "stuff" and was enjoyable to work with, and so enthusiastic. And everyone I had contact with at Honda Cars of Boston was respectful and kind to me. I financed the car through them as well and received a very low interest rate due to my credit score. On August 9, I had my car serviced for the first time. From start to finish I was treated wonderfully, and Steve Whalen the Service Manager made sure I received the highest quality service. The young man who "logged me in" was excellent. The young man who shuttled me to the public transportation was kind, and he was a very safe driver. I received a follow up call my Honda had been serviced, washed, and was ready to pick up. My sporty CR-Z (which I love) looked brand new when Honda Cars of Boston returned it to me. And the oil change was only $34.95! The next day I received a follow-up email asking how my experience had been since they really want to know, and if there is room for improvement, they want to know that, too. I was happy to let them know my very, very positive experience - from start to finish. I am glad I purchased my car from Honda Cars of Boston! More
by DM Melrose
Employees Worked With
Justin Chin, John Flynn, Steve Whalen, Oscar Caicedo
August 04, 2016
Second time around and it gets even better Two years ago we got a Honda Pilot for my wife. She loves it and when it was time to trade in my Son's car for a newer model we went back and worked w Two years ago we got a Honda Pilot for my wife. She loves it and when it was time to trade in my Son's car for a newer model we went back and worked with Chad Green again. He has always been very supportive and I am extremely pleased with my '14 Honda Accord. We are now an all Honda family and like both the comfort and the reliability of the vehicles. More
by Winthropian
Employees Worked With
Chad Green
July 25, 2016
Great customer service! My wife and I went in to Honda to lease a new accord. John Fitzpatrick worked with us all day long and made our happiness his number one priority. We My wife and I went in to Honda to lease a new accord. John Fitzpatrick worked with us all day long and made our happiness his number one priority. We are very happy with our experience and would highly recommend going in to Honda Cars of Boston. More
by Sweeney
Employees Worked With
John Fitzpatrick
July 15, 2016
Great Experience at HCB! After some truly harrowing experiences at other dealerships, my wife and I paid a visit to Honda Cars of Boston. We met with John, Rich and Alex, and After some truly harrowing experiences at other dealerships, my wife and I paid a visit to Honda Cars of Boston. We met with John, Rich and Alex, and were pleasantly surprised by how forthcoming they were with discussions about car choice, colour, price, etc. At no point did they try to pressure us into purchasing additional features and services, nor did they throw any curveballs at us with regards to price. We had a bit of an urgent deadline for car delivery, which they went out of their way to accommodate. John even came in on his off-day to hand off the car to us in person, and checked in with us after the sale to find out if all was well. Overall we had a great experience at Honda Cars of Boston! More
by tjatkar
Employees Worked With
Rich Fonzi Sr., John Fitzpatrick, Alex Avanesau
July 13, 2016
Very Happy Just leased a Honda CRV loaded. Beautiful vehicle. It's our 6th Honda. Very happy with dealership and service. Thank you Honda cars of Boston. Just leased a Honda CRV loaded. Beautiful vehicle. It's our 6th Honda. Very happy with dealership and service. Thank you Honda cars of Boston. More
by stevem
Employees Worked With
John Fitzpatrick
June 17, 2016
I Love my new Honda Civic I was a little nervous in getting a new car for all different reasons but after meeting with John Fitzpatrick he made it much easier to make this tran I was a little nervous in getting a new car for all different reasons but after meeting with John Fitzpatrick he made it much easier to make this transition. He was very helpful & very pleasant to work with. I highly recommend everyone to visit this dealership & make sure to ask for John Fitzpatrick, you won't be sorry!!! I LOVE my new 2016 Honda Civic. More
by lynne48
Employees Worked With
John Fitzpatrick
June 07, 2016
Happy New Honda Civic Owner At first I was confused and nervous about getting myself into buying a new car but after meeting John Fitzpatrick he helped me seal the deal. he answe At first I was confused and nervous about getting myself into buying a new car but after meeting John Fitzpatrick he helped me seal the deal. he answered every question I had about the the honda civic. i can say he is a respectful and friendly guy to meet. now im a proud owner of a honda civic 2016 thanks to him. More
by Memev7
Employees Worked With
John Fitzpatrick
June 06, 2016
Danielle D I enjoyed every minute at Honda Cars of Boston. John Fitzpatrick was incredible, answered every question I had! I highly recommend everyone to go see I enjoyed every minute at Honda Cars of Boston. John Fitzpatrick was incredible, answered every question I had! I highly recommend everyone to go see John Fitzpatrick! It was a pleasure working with him and I could not be happier with my Honda CRV EX! Thanks John! More
by ddusablon
Employees Worked With
John Fitzpatrick
June 04, 2016
Happy Customer John Fitzpatrick made buying my car the best experience one can have while buying a car. All my questions were answered. It was great service, I got t John Fitzpatrick made buying my car the best experience one can have while buying a car. All my questions were answered. It was great service, I got the exact car that I wanted and I couldn't stop smiling the entire time I was there. I reccomend going to see John Fitzpatrick because he was incredible! More
by Dancin246
Employees Worked With
John Fitzpatrick
