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McGovern Hyundai Rt 2
Leominster, MA
3,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,095 Reviews of McGovern Hyundai Rt 2
November 14, 2025
My grandson recently brought his Sonata in to have the engine replaced under warranty. He got a call the next day telling him that after the replacement, they took it for a test drive, and the engine went engine replaced under warranty. He got a call the next day telling him that after the replacement, they took it for a test drive, and the engine went on fire destroying the car. He did get money from his insurance, and the dealership did help him get a better settlement from Geico, but that is where the goodwill stopped. There were a number of angry, contentious emails back and forth between him and the GM of McGovern. He was told that technically and legally McGovern didn’t have to do anything to make him whole again. This, in spite of the fact that he was still going to be out thousands when you factor in added expenses of buying another car. The best that McGovern would do is to say that if he bought another car from them, they would give him $1,000 off. That is all. This was not in any way a show of goodwill. Anybody off the street can get $1,000 off if they know anything about markups for cars. My last 4 cars have been Hyundais and I have got more that $1,000 off on all of them. But none were from McGovern and never will be. The GM tried to tell me that the fire may have been caused by an old cracked hose. Never in all the discussions did he ever apologize for the fire, which was obviously caused by something they did or not do. Placing the blame on us is cowardly, devious and a poor way to treat a customer whose car you just destroyed. He has denied any responsibility or liability every step of the way. He surely doesn’t understand that there is a huge difference between what is legal and what is fair. He has remained hidden behind legalese instead of fairness. My advice, avoid this place like the plague. They are extremely ethically challenged and technically incompetent. As Mike Dukakis once said, “A fish rots from the head”. If this is true, one can only imagine how deep the rot runs through this place. More
by Stephen S
Employees Worked With
Andy Short (GM)
November 13, 2025
Very helpful and knowledgeable answerd all my questions Very friendly. Met all my expectations.Very pleased with the purchase and the experience. Very friendly. Met all my expectations.Very pleased with the purchase and the experience. More
by garydube5705
Employees Worked With
Daniel Gauthier
November 06, 2025
I get my vehicles serviced here. They are always very helpful and make sure I understand the work to be performed. My last experience was with Scott and he was incredibly helpful ge They are always very helpful and make sure I understand the work to be performed. My last experience was with Scott and he was incredibly helpful getting my late model Azera repaired. Five star service for sure! More
by chef_greg47
Employees Worked With
Scott
November 06, 2025
That was the best experience that I have had in car service. The team, especially Scott, is professional, thorough, and courteous. Thank you very much. Lee (Elizabeth) Cyr. service. The team, especially Scott, is professional, thorough, and courteous. Thank you very much. Lee (Elizabeth) Cyr. More
by Momcyr6
Employees Worked With
Scott Turner
November 06, 2025
Greeted well at service Friendly , clean , always feel at ease waiting Very comfortable great service particular with one great guy Scott always does what it takes to make things go smoothly Asset to at ease waiting Very comfortable great service particular with one great guy Scott always does what it takes to make things go smoothly Asset to your company always smiling too More
by Pamela4634
Employees Worked With
Scott, service department
November 04, 2025
My sales rep Brian and all the folks I interacted with were very transparent and honest. They were patient and accommodating and didn't hammer me with "add ons". The paperwork process was efficient and on were very transparent and honest. They were patient and accommodating and didn't hammer me with "add ons". The paperwork process was efficient and on pick up day the car was expertly detailed and I was in and out of the dealership in 30 minutes! More
by DaveE
Employees Worked With
Gil, Brian Smith, Darcy Tucker
