McGovern Hyundai Rt 2

Quickest & most stress free vehicle purchase we ever made! We walked into the dealership knowing exactly what we wanted & how much we wanted to spend. We told Johnny C to give us his best price in 1 shot becau We walked into the dealership knowing exactly what we wanted & how much we wanted to spend. We told Johnny C to give us his best price in 1 shot because we didn't want to do the back & forth price negotiations. He came back to us with the exact price we wanted to pay; which of course was a tough number. It was a stress free negotiation and we couldn't believe how quickly we wrapped up the deal. This is our third Hyundai and we love our new Santa Fe! Thanks Johnny!! More

Very pleasant experience -Donna Overall, I have to say the service was great. Jacab Wiseman made sure I felt comfortable throughout the whole process, making sure the car I was looki Overall, I have to say the service was great. Jacab Wiseman made sure I felt comfortable throughout the whole process, making sure the car I was looking for was one I'd love and would fulfill all my needs. I had a very nice experience, the friendliness and politeness was a plus. I would definitely recommend this dealership and also the salesman that attended me. More

Will was a knowledgeable salesman who knows what he's doing I told Will what I wanted and what I could afford and he got me exactly what I wanted at a very reasonable price. Everyone there was very friendly. I told Will what I wanted and what I could afford and he got me exactly what I wanted at a very reasonable price. Everyone there was very friendly. More

Murphy's Law With A Smile We wanted to possibly trade in 2013 Elantra for a 2017 Elantra we had seen at a Hyundai Dealership while stopping to have an oil change when traveling We wanted to possibly trade in 2013 Elantra for a 2017 Elantra we had seen at a Hyundai Dealership while stopping to have an oil change when traveling during a recent trip road. My husband was really impressed with the 2017 Elantra and since I recently had three incidents with our current car with my eye sight diminishing, it was becoming obvious, it was better to trade our existing car in while it still has some inherent value. Back home, everyone at RT.2 Hyundai, especially, our salesman, Josh Rebovich, made the experience as engaging and informative as possible. I would recommend RT.2 Hyundai and Josh Rebovich highly for your next trade in or new vehicle needs. Oh, and I plan to drive our new Elantra after my Laser Eye cataract Surgery next month. More Detail; Murphy’s Law With A Smile Joshua Rebovich When my husband and I met Josh, we felt he was a kid with a little experience. Therefore, we felt, we would look since we had driven all the way from Putnam, CT, but this little introduction to a new car would not be going anywhere. But, Joshua was engaging from the start. You could tell he wanted us to enjoy the experience of being introduced to this car. It was almost like a young man introducing his parents to his new girl friend. He wanted everything to be just right for us. My husband was the Hyundai Enthusiast and Josh picked up on that from the very start. He keyed in on making sure that my husband saw not only the bells and whistles of the 2017 Elantra, but clearly outlined the things that had been changed that were problems to my husband from his previous 2013 Hyundai Elantra. Josh did not try to hide anything but clearly discussed things in detailed. It was fascinating to see this dance between these two men and how my husband's respect for this young man grew after approximately an earnest 35-40 minutes of genuine Elantra-ish Discussion. Therefore, my husband looked at me and I knew that look, he was smitten. I was impressed, not only with Josh, but with the car because Frank (my husband) had sworn he would not buy another new car until the previous Elantra was paid off. Then, all xxxx broke loose. Anything that can go wrong will go wrong as in, "Murphy's Law". I thought, "Oh Oh, Josh's smile and sweet disposition is going to disappear now". First, the car note was more than we had expected to pay. But, my husband felt, with his new business contract, he would be able to swing it. Then, we found out that our car insurance company had cancelled our policy a year ago and we had been driving around with expired insurance cards in our glove box for a year. Then, I went bananas with our insurance company. My smile was gone. I meant business. I was no longer a spectator; I became fully engaged. I demanded answers. We discovered that our insurance company mistakenly placed cancelled policy numbers on our renewed insurance cards. It took almost an hour to figure that one out. After that, Josh, had to manually go through repetitious numbers with the insurance representative to make certain that the correct policy numbers were faxed to Hyundai for the new car paperwork and for our new insurance cards so that we could drive our new car off the Hyundai Property. The Representative got the numbers all mixed up and Josh had to start all over again and just as he had finished, my husband commented that he had not seen so much ineptitude for such a giant corporation (but in worse language) and the Rep hung up on Josh. Joshua displayed constraint, but for the first time, he loss his smile, but at the lady, not my husband. I asked Joshua why was he not angry at my husband for his language and Josh said, "Because if he had driven around a whole year with expired insurance cards, he would have told the Rep a few things about her company a lot worse. So, Josh called back and began the process again. Would you believe the day got worse? Kara Richard Kara had a very pretty face with a very pretty smile to match it. Peter Elchholz (Business Manager) was running back and forth negotiating contracts of other clients trying to pull faxes off the fax machine for my husband and me that never materialized once we were able to reach our insurance agent at our insurance company and explained to him what had occurred. He said, "You should have called me first". We said, "We did". Our agent said, "Oh, I had just stepped out to lunch'. Figures@#$^%*&. Anyway Our Agent helped us and he was faxing things to us, but they were going into the Cloud somewhere because the pages were not materializing at RT. 2 Hyundai. Peter was running back and forth between clients since the fax machine was in his area and Josh was coming back empty handed. This was not good. After about 20 minutes of this Garcia Wong showed up again, the Big Guns. Garcia was ‘The Man' that made the monthly payment a little more palatable when we saw that the payment was going to be outside of our comfort zone. Now, surely, Garcia could make these papers appears. However, after fifteen more minutes and more scratching of heads, no insurance paperwork appeared. Now, I don't know if Garcia or Josh was the reason Kara was brought into this picture, but she was what the doctor ordered. Kara, who works as a service Coordinator at Hyundai, tried several ways to have the paperwork faxed to Hyundai with no success. Then she quietly told our insurance agent, " I believe your Server is down at your corporation and there is no way I can by-pass it to get our clients paperwork to Hyundai. Then, the employee seated in the next cubicle to Kara really cracked me up and took the stress out of my whole day with this one liner and made me forget my anger at missing my afternoon meetings due to the ineptitude of my insurance company. This is what this Hyundai Employee, Julie Giush said, "Gee, Kara, before you got involved the employees corporate wide at that insurance company were all probably taking the whole day off not receiving faxes and emails. Now, since you have blown the lid off the server being down, they will probably have to get back to work before the end of their business day. Now, it made sense to me how this insurance company could put cancelled policy numbers on renewed insurance cards. Wow, that was insightful. Kara circumvented our insurance company Server problem by sending our new Vin Numbers to her cell and then to her email address, then sending the information to our insurance agent's email address. Our insurance agent then made up new paperwork for the new car and new insurance cards with the new Vin Numbers and sent the information to Kara's email address and Kara sent the information to Hyundai's Corporate Fax. Peter got the fax and gave it to Josh who came running back to Frank and me with the papers in his hand. Now, we had the car and I believe by that time the entire dealership was happy for my husband and me. I had seen salespeople and their clients dancing during the course of the day by being there so long. I even mentioned it to a couple of people. But, when we got our car, I danced in the middle of the show room and welcomed anyone who wanted to dance with me. I was surprised when even strangers joined me. This was indeed Murphy's Law with a smile. Commentary: Mikey Bocccanfuso Mikey was the key person and the hardest working person responsible for Frank and myself buying a Hyundai Elantra in 2013. It was an emotional experience because I was just coming off of a catastrophic illness and a battle with my mortgage company simultaneously. However, Mikey was very sensitively to our budgetary needs as well as our need to have a positive experience in our life at this particular time. It felt like this was a singular experience and unlike anything that would be expected from anyone else at any other dealership or even at RT 2 in general. However, I've come away feeling that Mikey has trained his entire staff to be sensitive to the needs of all his customers regardless of whom they are and exceed his customers’ expectations. I believe this has become a way to do business at RT 2 Hyundai. I believe these are the "Rules of Engagement' at RT 2 Hyundai in Leominster. And, I recommend not only that car customers shop there, but also that leading Edge Business Schools can learn much from the good sense, creativity, focus work force and delight the customer, but with a common sense approach that is based on the reality of our world today, but with respect for the customer that is not commonly found in commerce today. I recommend RT 2 Highly. Most sincerely, Gwen Bichard More

4th vehicle at this place We bought the second vehicle with John C. Very professional and friendly.will recommend him. This is our 4th car at Route 2 Hyundai, the whole process We bought the second vehicle with John C. Very professional and friendly.will recommend him. This is our 4th car at Route 2 Hyundai, the whole process took 1 day.Thank you. More

Trade in I have had the best experience with Route 2 Hyundai and I could not have asked for a better salesperson Darcy I would definitely recommend this place I have had the best experience with Route 2 Hyundai and I could not have asked for a better salesperson Darcy I would definitely recommend this place as well as Darcy to go to I will definitely go back for my next car thank you all at Route 2 Hyundai and Darcy More