McGovern Hyundai of Brockton

I bought my new 2011 Hyundai Tucson prior to Bernardi opening at another dealer, however, my Tucson has only been serviced at Bernardi. I live closer to Bernardi, so it's definitely convenient for me, bu opening at another dealer, however, my Tucson has only been serviced at Bernardi. I live closer to Bernardi, so it's definitely convenient for me, but I am very particular about where I take my vehicles to be serviced, so if I didn't like anything about my first visit, I would have definitely not returned. But...I LOVE this place!! I love how EASY and CONVENIENT everything is by its physical design and layout and the order of operations. Prior to even arriving, you can make an appointment online or on the phone, and not only determine what you should have done, but you also get a price, so there is no surprises (I'm speaking in terms of maintenance work), and they REMIND you to look at the website to print out the service coupons!! When you arrive...you drive right in. There's no parking to deal with at all. Before you get out of your car, your service consultant is right there to greet you, go over your car and what you want/need done, etc. Then you're escorted to a waiting area full of water, coffee, popcorn, a big screen TV, couches, and table and chairs, etc. Those were only the things I happen to notice...I'm sure they had more to offer on their food counter. The entire experience from beginning to end is so EASY!! So, when it was time for my 2nd maintenance service...I definitely returned! As I mentioned above, I called for an appointment, discussed what I needed done, was given a price, and off I went. I can't say enough about the drive-in! I was greeted immediately by Richard, who was very thorough on what I needed done and what they would look at to see if I needed done given my mileage and the last time I was there. Richard is very friendly, knowledgeable, and respectful...as are the other service consultants -- everyone that walks by always smiles and greets you, when they really don't have to! Being a female, taking your car to be serviced can definitely be intimidating, but this place is NOTHING like that! I've never felt taken advantage of at all. Actually, Richard attempted to sell me these "weather proof" mats to protect the inside from the winter elements, however, once he realized that they were more money than some of the other Hyundai models' mats, he was hesitant to even tell me the price, which was a little high, but not unreasonable. He was not pushy at all. Yes, he still recommended them, as they are a good investment in protecting the inside of the vehicle. Anyone with a new car and/or very meticulous people like myself, would naturally want something like that. I had no idea they existed or what they did until Richard brought them to my attention. I didn't purchase them that day, but I felt no pressure or obligation to either. And I do plan on purchasing them in the near future. Meanwhile, I sat in the waiting area, completed some of my own work with a cup of coffee, I noticed one of the staff even showed this older gentleman HOW to use the Keirig machine!, and my car was ready in the estimated time frame, at the estimated cost, with a complimentary car wash and vacuum. I really love my Tucson...the look and the drive, and I truly love the customer service at Bernardi. I constantly refer my friends and family whenever I hear anyone is looking. In fact, my parents just purchased a 2012 Sonata today...and their Sales Consultant, Colson Pierre was fabulous to her and ME -- as both he and Richard are making sure I get a referral bonus! :) Colson & Richard are both awesome consultants in sales and service, respectively. They make sure you have a great experience! More

I went to Bernardi for the price Laurie had quoted me on an email. I was greeted by Alan Palmer, who was very friendly. This car was for my daughter, and Alan talked to her about what she liked about the E an email. I was greeted by Alan Palmer, who was very friendly. This car was for my daughter, and Alan talked to her about what she liked about the Elantra. We took a test drive and started talking about prices. Within 20 mins. we had settled on a price for the new car and the car I was trading in. I must say, that this was a very friendly, stress free buying experience. I had visited 4 dealerships around me. I live near Lowell, Mass, and drove down to Brockton to buy this car. I only wished I lived closer so I could have the car serviced here. Gido, the finance manager, was very pleasant to deal with also. When we picked up the car, Alan had everything ready to go. He went over the features with my daughter and helped her set up the Bluetooth feature in the car. Much appreciated by my daughter & me. Alan then proceeded to introduce me to the service dept and got the car inspected. We were on our way in about an hour, totally satisfied and very happy with our experience with Alan and everybody we dealt with at Bernardi Hyundai. It was well worth the hour drive to get here and to be treated as well as we were. I would certainly recommend this dealer to anyone interested in a new Hyundai. The car is a perfect fit for my daughter. Alan was a pleasure to deal with and took the time to listen to my daughter in finding out what she wanted. This was one of the better experiences I have had in buying a new car. If I could give more than a 5 rating , I would gladly do it. Thank you Alan and Bernardi Hyundai! Job well done. Sincerely Mark Murray More

Kim and Patrick where great and very pleased with vehicle purchase. I was given the best price out of a few surrounding dealerships for the budget I was trying to meet. purchase. I was given the best price out of a few surrounding dealerships for the budget I was trying to meet. More

Allan Palmer was a pleasure to work with. He and Patrick Coffey were friendly, proffessional, and patient. I'm quite busy, and the 1st 2 times I came in was on my break and I didn't have much time. Allan an Coffey were friendly, proffessional, and patient. I'm quite busy, and the 1st 2 times I came in was on my break and I didn't have much time. Allan answered my questions w/o hesitation, provided me with his contact information and did not pressure me whatsoever to do more then I stopped in to do. I went back and specifically sought him out to purchase my car from because my experience was so positive. I would absolutely recoomend anyone to come here. More

I came here as soon as you guys opened for service. From day 1 Richard was a star. You don't get customer service like this anywhere. He's just great, knows what hes talking about and customer service skill day 1 Richard was a star. You don't get customer service like this anywhere. He's just great, knows what hes talking about and customer service skills are through the roof. The shop is great, always helped me at last minute. Ive referred owners of all different makes and models to Bernardi Hyundai each one is amazed at the service I rant about. Keep up the great work and don't let Richard go! Thanks guys! More

Peter Charlebois was an absolute pleasure to work with. My mother bought a new car at Bernardi Honda, which is what got me in the door. I've already recommended Bernardi Hyundai to many friends, and am con My mother bought a new car at Bernardi Honda, which is what got me in the door. I've already recommended Bernardi Hyundai to many friends, and am confident that I will stay a member of the Bernardi family for years to come. Thank you. -Drew Ricciardi More

I had a wonderful experience with this dealership. Everyone was very friendly and helpful and the new showroom is quite nice. Allan Palmer was the best sales person I have ever dealt with when buying Everyone was very friendly and helpful and the new showroom is quite nice. Allan Palmer was the best sales person I have ever dealt with when buying a new car. I have never looked forward to dealing with sales people when buying a car because in the past it has always been a very stressful experience... 'Not with Bernardi Hyundai'... Allan was extremely friendly and helpful and did not pressure me at all. He helped me through all of the paperwork and came in on his day off to finish the purchase and deliver my Tucson in time for Christmas. He walked me through everything in my vehicle including setting up my Bluetooth. He was a pleasure to work with!!! I love my new Tucson and look forward to dealing with Bernardi Hyundai and Allan in 5 years or so when I'm shopping for another new car. Thanks so much for everything. Happy Holidays to all!!! More

I purchased a new tucsan 3 weeks ago from Kim, was so pleased with with this sale, that I purchased a second one today. Great salesman/Great service! pleased with with this sale, that I purchased a second one today. Great salesman/Great service! More

Allan was an absolute pleasure to work with throughout the purchase process of my 2012 Sonata. He was extremely thorough and made the process extremely manageable. I had difficulty with converting my out the purchase process of my 2012 Sonata. He was extremely thorough and made the process extremely manageable. I had difficulty with converting my out of state title to Massachusetts and Allan went out of his way to ensure that this was resolved in a timely manner. I would happily recommend him to anyone that is looking for a new Hyundai. He brings experience and a general love of meeting/talking to new people to the table. BUY FROM HIM! See you in 6 years when it's time for a new Hyundai! More

i have nothing but great appreation for the professional manner of the employee's. allan palmer was one of the best salesmen i have delate with. he and other employees took the time to walk me through the manner of the employee's. allan palmer was one of the best salesmen i have delate with. he and other employees took the time to walk me through the car. i would reccommend this dealership by far. More