
McGrath Acura of Libertyville
Libertyville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 3:00 PM
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Did not do what was promised when purchased When I bought my vehicle I was promised that there would be some things taken care of as simple as some touch up and a detail. This took my vehicle to When I bought my vehicle I was promised that there would be some things taken care of as simple as some touch up and a detail. This took my vehicle to be in the shop for a week on two separate occasions and it was still not completed. Mike the used car Mgr can care less about the client. There is no attention to detail or follow up from him. The first time the car was at best washed. I'm not sure if detail is just a car wash. But when I get my car back and there's still dirt on the steering wheel and seats. The second time they asked me to sticker the car where the dirt was which I thought was very strange but I did so they can see all the spots they missed. When I came back the second time there were still snickered with the spots I missed. After talking to Shelley the only one that seems to care agreed that it was not cleaned as good as she would have had her team do it. But Shelley did go out there and start cleaning the car spots by herself for like 5 min. But at the end of the day I had to take my car and get it detailed at a local car wash and it came back perfect. Let's just say I will never buy a car from Acura in Libertyville again which was my second car purchase there nor service it there do to lack of ownership of manager staff to follow up and inspect what they expect from there associates or there out source where they send cars. More
Excellent Service Purchased my ILX here in February and had my first service appointment, oil change, last weekend - it was EXCELLENT! Worked with Jennifer and I waited Purchased my ILX here in February and had my first service appointment, oil change, last weekend - it was EXCELLENT! Worked with Jennifer and I waited for my car in the waiting area. Fast service and my car came out sparkling clean. Jennifer explained everything to me and showed me my air filters etc. Will only service my cars here from now on. I also spoke to my salesman James about purchasing another Acura possibly an RDX so I will definitely be a loyal repeat customer. More
Great Sales Experience We have leased several vehicles through Acura of Libertyville. Each experience has be excellent and above expectations. We have worked with James Wo We have leased several vehicles through Acura of Libertyville. Each experience has be excellent and above expectations. We have worked with James Won several times and have been extremely satisfied with his attention to detail and genuine interest in finding us the right car at the right price. We would recommend James to anyone looking for a quality sales experience. More
Service Experience I love this dealership! They are ALWAYS friendly, thorough, quick and informative. I have my second MDX from them, and will continue to purchase car I love this dealership! They are ALWAYS friendly, thorough, quick and informative. I have my second MDX from them, and will continue to purchase cars from them because of the quality vehicles and excellent service. I waited for my car service this time, but often need to get a loaner. This is never a problem, and extremely helpful. More
Great Car buying experience! When I approached the dealership the salesman, Wael Khalif, met me at the door and from that point on he provided me the best car buying experience. When I approached the dealership the salesman, Wael Khalif, met me at the door and from that point on he provided me the best car buying experience. He was patient and provided me with all the information that I needed for purchasing my car. If and when I need to buy another car, it will be at Acura of Libertyville. More
My Favorites By Far Have had many cars ranging from Ford to Acura to BMW. This service team is by far the best experience I have time and time again. Think about when buy Have had many cars ranging from Ford to Acura to BMW. This service team is by far the best experience I have time and time again. Think about when buy a car, who do you deal with most once you have it? Sales or service? Sales moves cars but service team builds loyalty. Shelly B. is awesome and builds the loyalty for us, and I believe the dealership. She has been helping us for as long as I can remember and we first started buying from AOLib in '02. We have a couple cars from them, strayed to that other high end brand, but certainly going back. The service experience PLUS Acura dependability is great and why plan to buy again in very near future. More
Seat belt concern and oil change The service has always been exceptional, professional, very well done and timely. I have frequented this fabulous service center for over twenty-five The service has always been exceptional, professional, very well done and timely. I have frequented this fabulous service center for over twenty-five years and I highly recommend it. More
Consistent, Superior Service I am driving my fourth Acura car in the past 12 years. My first car was a Legend and I am now driving the RL. I have been very satisfied with the v I am driving my fourth Acura car in the past 12 years. My first car was a Legend and I am now driving the RL. I have been very satisfied with the vehicles and the service. I like the ease of scheduling, the professional service, the explanations of the condition of the vehicle and the respectful service personnel. The only place my Acura vehicles have been serviced is at the Acura dealership in Libertyville! More
Treated with respect and care from arrival to departure! The staff I dealt with were professional, friendly and knowledgeable. The recall repair was completed even FASTER than promised. The waiting area wa The staff I dealt with were professional, friendly and knowledgeable. The recall repair was completed even FASTER than promised. The waiting area was clean and comfortable and every interaction between customers and staff was positive. More
Highly recommended! Earlier this week we drove to Acura of Libertyville to purchase a 2014 Acura TL we had found on line. We were extremely satisfied by the service we r Earlier this week we drove to Acura of Libertyville to purchase a 2014 Acura TL we had found on line. We were extremely satisfied by the service we received. Talking to Luigi, one of the Internet sales experts, on the phone gave us a clear picture of the car and a clear understanding of the cost and the the purchasing process. Once in Libertyville, Michael, another Internet sales specialist, helped us with the paper work and got us acquainted with the car. The car was just as beautiful as described and there were no unpleasant surprises in the purchasing process. Everything was very straight-forward and friendly. We would highly recommend Luigi, Michael and Acura of Libertyville. More