McGrath Acura of Libertyville

I have been buying new cars for the last 40 years and I have to say dealing with Luigi Miceli was actually a pleasure. He was low key, friendly, knowledgeable, and worked with me in closing the deal. This have to say dealing with Luigi Miceli was actually a pleasure. He was low key, friendly, knowledgeable, and worked with me in closing the deal. This is my 2nd car bought at this dealership, and when it comes time for a 3rd, I'll be contacting Luigi again. More

Never ceases to amaze me that the sales guys in this dealership give me the cold shoulder for what I can only conclude is that I happen to not wear a suit and tie when I've inquired about a new or used dealership give me the cold shoulder for what I can only conclude is that I happen to not wear a suit and tie when I've inquired about a new or used car there, or even taking a car for a test drive. Today (Oct 3, 2013) I was there and was greeted by Mr James Won, and I told him I was interested in looking closer at both a used Acura RDX and a BMW X3 they had on the lot. He wouldn't give me the time of day and never did offer to get the keys to either vehicle nor did he ask me for a driver license or proof of insurance. Heck, he wouldn't even offer a business card. What Mr Won doesn't know is that I have more than enough cash in my pocket to buy any car, including new car that's sitting on their lot. This is not the first time this has happened to me at this dealership, but it will be the last. It's unfortunate that a residence of Libertyville is not offered an opportunity to purchase from a local Acura dealership. I'm sure their competitors will be very happy to accept my cash. I don't understand how Acura of Libertyville can have such a good service department (more on that below), but their sales department be so poor. More on the service department .... Shelley Berg and Bruce LaSaker are awesome. They've always excited my expectations, and that's saying a lot! They also don't seem to mind when I come in for service and I happen to be wearing a t-shirt and blue jeans, unlike the sales department who I've concluded won't give me time of day. I presume because I happen to like to wear a t-shirt and blue jeans, even when I go shopping for a new car. More

I would highly recommend the team of Mike Hatch and James Won and this dealership to anybody reading this review. I will continue to do business with the dealership as long as I am in the area, and would li Won and this dealership to anybody reading this review. I will continue to do business with the dealership as long as I am in the area, and would likely still do business wit them if I moved out of the area. They are what every dealership should be in terms of customer service and the ability to meet every person's needs. I have been a long time Acura of Libertyville customer. I have purchased 5 vehicles from this dealerhip over the years. I recently ran into an issue with one of my cars and found myself without a car. I visited the dealer and was treated excepationally well, as usual by Mike Hatch and James Won in the Used car department. Mike and James worked really hard to steer me in the direction of a specific MDX they had in stock that had very low miles, was extremely clean and had a brand new transmission. Once we decided that we were going to work with this car, they went way out of their way to accomodate me and my wife to be at the payment point we needed to be close to in order to stay within our buget. I have not have received this level of attention from a used car dealer, but they work as if selling to friends and family and made us feel very comfortable with this deal. More

I was extremely pleased with the service I received at Acura of Libertyville when buying my new car. Luigi, my sales consultant was professional, honest, and non-aggressive. I am always leery of "pushy sa Acura of Libertyville when buying my new car. Luigi, my sales consultant was professional, honest, and non-aggressive. I am always leery of "pushy salesmen," but he could not have been nicer. He explained everything in great detail and was forthcoming with information. They were more than fair when it came to my trade-in and the price of the new vehicle. I would recommend anyone that is in the market for an Acura to visit Acura of Libertyville. Their entire staff is polite and friendly. They all made my overall buying experience a pleasure. More

I recently purchased Acura RDX from this dealership and I am highly impressed by them. They are helpful,knowledgeable about the products and know their business well. I interacted with sales manager Nicholas am highly impressed by them. They are helpful,knowledgeable about the products and know their business well. I interacted with sales manager Nicholas Dang and I am very satisfied with the entire process of inquire to buy.He is the best SM I ever met. Thanks a lot for the wonderful buying experience!! More

The dealership employees were all very friendly. Luigi, our sales person was exceptional. No pressure. Very informative. You immediately felt as though you could trust him. I would highly recommend thi our sales person was exceptional. No pressure. Very informative. You immediately felt as though you could trust him. I would highly recommend this dealership and Luigi Miceli! More

The Acura Libertyville team were extremely helpful! We The Acura Libertyville team were extremely helpful! We love our new SUV. They went above and beyond to find us the great price. Each person we worke The Acura Libertyville team were extremely helpful! We love our new SUV. They went above and beyond to find us the great price. Each person we worked with during the process was courteous and generous. We had a great car buying experience! Thank you James Won for taking care of us. This is our 3rd Acura from this dealership and we keep going back because of the service they offer us and how you are treated. We couldn't ask for more. We would recommend this dealership to anyone interested in buying a car. Once again, thank you Acura of Libertyville for the wonderful buying experience! More

I went to numerous dealerships looking at many different brands. After careful review, I finally decided I wanted the Acura TSX. I was pleased to find that Acura dealerships in the Chicago area range from b brands. After careful review, I finally decided I wanted the Acura TSX. I was pleased to find that Acura dealerships in the Chicago area range from being very good to being great. I soon learned that Acura of Libertyville takes this to a whole new level! I originally was not going to go past a certain distance, until I discovered that Acura of Libertyville had a specific TSX that I was seeking. I set up an appointment with Shane Lyon, the Internet Service Manager. Shane Lyon was amazing and through his perseverance, also displayed several other great choices in the TSX. He kept me informed through the entire process. It was quite obvious that he genuinely loves what he does, and especially his clients. He was clear, transparent, knowledgeable, trustworthy, honest, and respectful. Can anyone reading this honestly say that closed on a car deal in 1 hour and 15 minutes (start to finish)? This truly happened!! This was accomplished through the flawless preparation done by Shane and the transaction execution by the Business Manager, Joe Essling. No pressure, no back room talk, no upsell, and no car dealer games. I must also praise James Won and Jerry Solan, who aided in the process by making me feel most welcome. Please, go see the excellent team that General Sales Manager Eric Leys has skillfully developed and in particular, Shane Lyon - you will soon be adding a similar review. More

Wanted to get an OEM accessory installed on my vehicle. Since part was not purchased from them, but was purchased from an Acura dealer, they refused to install it. I then called Pauly Acura in Highland Par Since part was not purchased from them, but was purchased from an Acura dealer, they refused to install it. I then called Pauly Acura in Highland Park, they were happy to do it and completed the job the very next day. I tried to buy two Acura vehicles in the past few months from Libertyville, in both instances they were about $3000 to $4000 more than what I actually paid. I gave them 1st and last shot in both instances. Libertyville Acura.....you lost two sales, any future sales from my family and service on any of my Acura vehicles in the future. I tried to buy my vehicles from you, and now since I got a much better deal somewhere else you want to penalize me? Nice customer relations! More

Acura of Libertyville provided the best experience buying a car to date. We walked into the dealership and everyone was friendly and nice. They gave us a chance to look around and then ask for help. More a car to date. We walked into the dealership and everyone was friendly and nice. They gave us a chance to look around and then ask for help. More than one person wanted to make sure we were being taken care of, but they allowed us our own time. James Won was great. He was open and honest, and made sure to explain everything I needed to know. I walked out with a brand new RDX, and would recommend this dealership to anyone. More