McGrath Acura of Libertyville

I went to numerous dealerships looking at many different brands. After careful review, I finally decided I wanted the Acura TSX. I was pleased to find that Acura dealerships in the Chicago area range from b brands. After careful review, I finally decided I wanted the Acura TSX. I was pleased to find that Acura dealerships in the Chicago area range from being very good to being great. I soon learned that Acura of Libertyville takes this to a whole new level! I originally was not going to go past a certain distance, until I discovered that Acura of Libertyville had a specific TSX that I was seeking. I set up an appointment with Shane Lyon, the Internet Service Manager. Shane Lyon was amazing and through his perseverance, also displayed several other great choices in the TSX. He kept me informed through the entire process. It was quite obvious that he genuinely loves what he does, and especially his clients. He was clear, transparent, knowledgeable, trustworthy, honest, and respectful. Can anyone reading this honestly say that closed on a car deal in 1 hour and 15 minutes (start to finish)? This truly happened!! This was accomplished through the flawless preparation done by Shane and the transaction execution by the Business Manager, Joe Essling. No pressure, no back room talk, no upsell, and no car dealer games. I must also praise James Won and Jerry Solan, who aided in the process by making me feel most welcome. Please, go see the excellent team that General Sales Manager Eric Leys has skillfully developed and in particular, Shane Lyon - you will soon be adding a similar review. More

Wanted to get an OEM accessory installed on my vehicle. Since part was not purchased from them, but was purchased from an Acura dealer, they refused to install it. I then called Pauly Acura in Highland Par Since part was not purchased from them, but was purchased from an Acura dealer, they refused to install it. I then called Pauly Acura in Highland Park, they were happy to do it and completed the job the very next day. I tried to buy two Acura vehicles in the past few months from Libertyville, in both instances they were about $3000 to $4000 more than what I actually paid. I gave them 1st and last shot in both instances. Libertyville Acura.....you lost two sales, any future sales from my family and service on any of my Acura vehicles in the future. I tried to buy my vehicles from you, and now since I got a much better deal somewhere else you want to penalize me? Nice customer relations! More

Acura of Libertyville provided the best experience buying a car to date. We walked into the dealership and everyone was friendly and nice. They gave us a chance to look around and then ask for help. More a car to date. We walked into the dealership and everyone was friendly and nice. They gave us a chance to look around and then ask for help. More than one person wanted to make sure we were being taken care of, but they allowed us our own time. James Won was great. He was open and honest, and made sure to explain everything I needed to know. I walked out with a brand new RDX, and would recommend this dealership to anyone. More

i bought five acuras and a used honda van in the last ten years. Four of the transmissions were replaced at 40/60/60/80, the first TL (01) I traded for an 03, the trans was replaced at 40K, at 100K on new tr years. Four of the transmissions were replaced at 40/60/60/80, the first TL (01) I traded for an 03, the trans was replaced at 40K, at 100K on new trans, again needs replacement. Replaced the Honda Odessy trans within three months of buying the van. The dealershiped walked away, I paid for it even though Honda had a recall. On my 02 TL the trans was replaced as I was driving the car out of the dealership. The second 03 the trans was replaced at 80K and I sold it. The 3rd 03 TL within less than a half a year traded for a Toyota as the trans was breaking down. Now, I am thankfull that Honda replaced three taransmissions,but it is their defective product and the defect does not stop. You can call me a total fool for buying cars that are defective. Mr. Bockwinkel wants $5,000 to replace the broken again transmission. Nobody at the dealership can answer, how are these transmissions fixed or it is just the way Honda passed the expense for their product when the warranty for their defective product expires or is the cost to replace eqiuitable after the car is driven of the lot and the consumer pays. Being a dumb consumer, I now realize, Honda does not care, Acura Bkockwinkel does not care, as long as their making money. After the warranties expire so does the concern. Iam not looking for a freebe, but an equitable solution on a defective vehicle that Honda manufactured is a given. Being the original owner I can not except, it is and old car and there is no warranty. More

Great service, great hospitality and I would not go to Great service, great hospitality and I would not go to any other dealer. I was treated with great consideration and the sales associate was kind e Great service, great hospitality and I would not go to any other dealer. I was treated with great consideration and the sales associate was kind enough to help me negotiate the price to make it more affordable More

I arrived at this dealership at the end of a frustrating day of car shopping. I could not have been treated better!!! Nicholas was polite, professional and fun!! He assisted in everything from the test day of car shopping. I could not have been treated better!!! Nicholas was polite, professional and fun!! He assisted in everything from the test drive to the delivery of the vehicle. And, I was given a great deal on the auto we purchased. I will not hesitate to return to Acura of Libertyville for my future purchases. We found our new dealership and made a new friend in Nick!!! thanks!!! More

As an owner of a small business, I realize the importance and value of great customer service. I was greeted by Luigi as soon as I arrived at Acura of Libertyville, and I was shown incredible customer servi and value of great customer service. I was greeted by Luigi as soon as I arrived at Acura of Libertyville, and I was shown incredible customer service throughout my visit. Not only did Luigi hold obvious knowledge of the Acura line, but I could tell that I was working with someone who respects what he does as well as respects the customer's experience in purchasing a vehicle. I appreciated his honesty and his fun personality. Joe was also a pleasure to work with during the financing phase of the purchase. He explained everything well and I left feeling very comfortable with my purchase. I really appreciate the great customer service and the no-nonsense approach to purchasing a vehicle through Acura of Libertyville. I would recommend this dealership to others looking for the same great service I received. Stephanie G. More

Shane and Glen were like angles sent from heaven for us. We had been to many pushy dealers who were jerks. Shane made us feel like we were at home. Thank you to everyone at Acura of libertyville. We would r We had been to many pushy dealers who were jerks. Shane made us feel like we were at home. Thank you to everyone at Acura of libertyville. We would recommended this dealer to anyone who is at their wits end. Don't give up. More

As the owner of my own CPA practice, I know about offering value and customer service. Acura of Libertyville does a great job of providing both. Not only did I receive a great price on my lease, the offering value and customer service. Acura of Libertyville does a great job of providing both. Not only did I receive a great price on my lease, the level of service when I picked up my car was unbelievable. Luigi walked me through every detail of my RDX to make sure I knew how to use all of the components (even setting my Bluetooth and phone contacts for me) while Eric made sure I understood all the details of my lease. After looking at several luxury SUV's including Volvo, BMW, Lexus, Cadillac, and Audi - it was clear that the RDX was the best value for the money. I spent the time doing the research - Acura was the car to buy and Acura of Libertyville was the place to buy it. More

Great service and easy to work with. Luigi followed up as he said he would and accomodated our requests as much as possible. Overall, the transaction was smooth and pleasant with absolutely no "pushing". Tha he said he would and accomodated our requests as much as possible. Overall, the transaction was smooth and pleasant with absolutely no "pushing". Thank you! More