McGrath Acura of Libertyville - Service Center

The Best! What a perfectly painless great experience it is buying a car from Shane Lyon at Acura of Libertyville. My last experience (14 years ago with Eric) wa What a perfectly painless great experience it is buying a car from Shane Lyon at Acura of Libertyville. My last experience (14 years ago with Eric) was equally pleasant. I drove my '02 TL-S for over 14 years and put over 260,000 miles on it. Shelly Berg and her service team are the absolute best. I wouldn't think of going to another dealership. I am thrilled with my new RDX More

I FELT LIKE I WAS TALKING WITH A GOOD FRIEND WHO CARED! I recently had my RDX serviced at Acura of Libertyville, and I must say that every time I go there they make me feel so comfortable. They thoroughly I recently had my RDX serviced at Acura of Libertyville, and I must say that every time I go there they make me feel so comfortable. They thoroughly explain what they're going to do, they make sure that I'm understanding the process and I honestly feel like they are a good friend who cares. More

Another oil change under belt I have been going to the dealership for service for about 2 years now and would like thank everyone for being courteous and professional. I have felt I have been going to the dealership for service for about 2 years now and would like thank everyone for being courteous and professional. I have felt extremely welcome and safe knowing that my car is in great hands. The professionals that I have dealt with thus far were extremely helpful and approachable when I had any questions regarding my service. Thank you everyone for your making the Acura of Libertyville such a wonderful place to get a care service! More

Great Service by Bruce I stopped by Acura service center in Libertyville, IL on 12/30/15 after calling to describe an issue with my windshield wiper. They told me I didn't n I stopped by Acura service center in Libertyville, IL on 12/30/15 after calling to describe an issue with my windshield wiper. They told me I didn't need an appointment. When I pulled up, I regretted not making an appointment as the cars waiting for service were lined up. Despite this, I only waited a few minutes before Bruce LaSaker approached to help. He assured me they would take a look at my windshield wiper quickly and give me an update. He kept his promise and updated me soon after. He assured me the repair would be covered under warranty but he had to order the part. I got a call the next day and they got me in right away. I was a bit apprehensive about the issue with my wiper but from the moment I arrived till I drove away with my wiper repaired, Bruce made me feel at ease and was sensitive to getting me in and out as quickly as possible. I teach marketing for a living and in this day and age, companies have to take customer service to a higher level to keep up their brand image. Bruce LaSaker exemplified this and I will be using this experience as an example of excellent customer service enhancing my perception of the Acura brand. Thanks! I love my Acura TL! More

Best Service...period! The quality of the vehicle (an Acura TLS) and their "Customer Service" department has been the absolute best and most consistent since 2008! Sincer The quality of the vehicle (an Acura TLS) and their "Customer Service" department has been the absolute best and most consistent since 2008! Sincerely, Bruce More

Always great service The service is always outstanding here. They are friendly, efficient and quick. They do a great job of explaining services. The new instant message The service is always outstanding here. They are friendly, efficient and quick. They do a great job of explaining services. The new instant message function is very easy to use and convenient. More

Always great service! I'm a fairly new Acura owner (1.5 years). Based on the quality of the car I own and the exceptional service I always receive, I'll probably be a custo I'm a fairly new Acura owner (1.5 years). Based on the quality of the car I own and the exceptional service I always receive, I'll probably be a customer for life! I've owned a number of vehicles over many years but the service I receive from Acura of Libertyville is the best I've experienced, bar none. Thank you!!! More

Honest and caring I've had to deal with another dealer and on a recommendation came to libertyville for some serious issues with my mdx. I can honestly say Acura should I've had to deal with another dealer and on a recommendation came to libertyville for some serious issues with my mdx. I can honestly say Acura should be thanking the decency and diligent people for restoring my faith in them. I've had to deal with everyone there from Wael to Justin to Shelly to Michelle. All of them professional, helpful, caring, and thoughtful. Thank you to all of them. Just decent people doing honest and professional work. More

Routine Service experience was excellent I brought my 2014 RDX in for routine maintenance and as usual the experience was second to none. Libertyville Acura provides the best dealer service I I brought my 2014 RDX in for routine maintenance and as usual the experience was second to none. Libertyville Acura provides the best dealer service I've ever experience. Nick kept me informed throughout the process and truly cared that I was taken care of withing a reasonable time frame and made it met my expectations. More

Compassionate and thorough service I nEeded to have routine service on my vehicle and customer service on all ends was exceptional. I reported some issues I had with the temperature, he I nEeded to have routine service on my vehicle and customer service on all ends was exceptional. I reported some issues I had with the temperature, heat and remote starter.. Justin Perry picked a technician to assist me and together they found and resolved my problems. Justin was excellent and made sure all points on the vehicle and service were done to perfection. Thank you!! More