McGrath Acura of Morton Grove

Wrong car diagnostic, overpriced cost, poor customer service My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the phone before bringing my car in for service. I towed the car and brought it to this dealer service. Wanted to speak with the manager before they start inspecting the car , after I had a conversation with the technician I spoke on the phone, who denied what he told me about the warranty. He said there is a recording and I said let's listen to the recording then. He went to the manager who was so called busy...and tell me to wait. I waited 1.5 h and in the end the manager completely avoided the conversation of listening to the recording. Short, he told the technician to start inspecting the car. I went home and after another hour, the mechanic called me with an estimate of $6900 for transmission and radiator. When I asked details about what exactly is the relationship between the two and what is actually wrong with my car, he said he will call me back in a few minutes and hang off the phone on me. Waited another hour and no call back...So, I called and I told Rob , the technician, that I need in writing the inspection results and send it to my email. His response...the manger will do it in 30 min. Waited another hour and no email. I called back 2-3 more times and Rod was not available, when I realized he didn't want to pick my call. I called again and spoke with another technician and ask for Bob the manager, but he said I need to talk to Rob not to Bob. I said I want to talk to Bob, but again I was told Bob is not available and need to wait for Rob. I called again after I found out what would be the real cost of a similar repair and I told the technician that I am going to tow the car from their shop and when I come to pick the car I want the paperwork. When I got there, Rob was in so called lunch for 2 hours. I was told to wait 5 minutes...but I end up to wait another 30 min when Rob finally show up to make the paperwork, which is incomplete...doesn't include the estimates he gave me over the phone. Bob saw me but avoided me. I went straight to his office to tell him that his technician was unavailable for 2 hours lunch and the service is unacceptable. In the end....their diagnostic was wrong and it cost me a little fraction of what they estimated. More precise ...about 10% of 6900. How is this possible? This service center needs some adjustments from manager, to the personnel , the service and the diagnostic estimates! What they did? They tried to scam me!!! And the manager is very aware of what happened!!! More

Harry Giannos Harry was very informative and lnowledgeable of all th Acura vehicles. He had patience to help us find the vehicle that best suits is. He was even Harry was very informative and lnowledgeable of all th Acura vehicles. He had patience to help us find the vehicle that best suits is. He was even very lnowledgeable of the competitors that we were deciding between. More

Harry G (trade up specialist) is Awesome! I went to McGrath Acura in Morton Grove for service on my Acura and met the Trade Up Specialist, Harry Gianos. At the time I did not need a car but un I went to McGrath Acura in Morton Grove for service on my Acura and met the Trade Up Specialist, Harry Gianos. At the time I did not need a car but unfortunately a few weeks later I did.. I called Harry up and he was able to get me into a new Acura, with a great price, and a great deal. The follow up has been great. Love my new Acura IXL and couldn't be happier with the service I received from Harry and his team. If you are looking for a new car this is the place to go and Harry is the person to see! It was all around a satisfying and great experience! More

Friendly atmosphere, no pressure sales. The entire staff was awesome, Erica mets all my requirement, He was patient and understanding. Josh Sales Manager was very professional, no pressure d The entire staff was awesome, Erica mets all my requirement, He was patient and understanding. Josh Sales Manager was very professional, no pressure did what ever he could to make the deal. Finally Finance Manager was very professional as well, explained all of our option. Even though she said she been on the job for three months, She made it seem like she been doing this for years. Great job! To the entire McGrath Team. More

Excellent car buying experience! Yes I would recommend this dealership. They have big selection of vehicles to choose from. They were very friendly, accommodating and through as to wh Yes I would recommend this dealership. They have big selection of vehicles to choose from. They were very friendly, accommodating and through as to what I was looking for. More

Best Customer Service from start to finish!! My salesman Harry Gianos really took great care of me when I recently purchased my very first brand new car from him!! My third Acura, but my very fi My salesman Harry Gianos really took great care of me when I recently purchased my very first brand new car from him!! My third Acura, but my very first brand new car. Harry was AWESOME through the entire process!! I highly recommend him and the dealership, Very kind and professional and always with a smile!! You definitely cannot go wrong with McGrath Acura of Morton Grove! More

Excellent Yes I would recommend this dealership. They have big selection of vehicles to choose from. They were very friendly, accommodating and through as to wh Yes I would recommend this dealership. They have big selection of vehicles to choose from. They were very friendly, accommodating and through as to what I was looking for. More

Really took care of me! Jim Broderick, the Sales Consultant who I dealt with was wonderful. He was kind, professional and really knew the RDX extremely well. Fantastic! Chri Jim Broderick, the Sales Consultant who I dealt with was wonderful. He was kind, professional and really knew the RDX extremely well. Fantastic! Christine Milne More

Excellence In Service from the very begining I was thoroughly impressed with the level of customer service and professionalism of the staff at McGrath Acura, especially the service from Noonya Ta I was thoroughly impressed with the level of customer service and professionalism of the staff at McGrath Acura, especially the service from Noonya Taroyan, she met all of my expectations. I strongly recommend her to my family & friends. More

Great Experience The associates here were very cooperative, and Noonya was able to get me the price that I wanted without much trouble. The car is great, and I definit The associates here were very cooperative, and Noonya was able to get me the price that I wanted without much trouble. The car is great, and I definitely feel I got a great deal for it. These guys want to sell you a good car. More