McGrath Acura of Morton Grove - Service Center

I had a great first experience at this dealership. I came in for an oil change and left with a Acura home. Matt was very helpful. I came in for an oil change and left with a Acura home. Matt was very helpful. More

Recently I purchased a used car from Nithin.I didn't Recently I purchased a used car from Nithin. I didn't have plan to purchase the car when I walked in. He showed me the car after I had conversation Recently I purchased a used car from Nithin. I didn't have plan to purchase the car when I walked in. He showed me the car after I had conversation with him. Exactly, what my husband needed.My husband is very happy what I got for him. This is the first time purchased car on my own. Nithin is very helpful with knowledgeable. We want to buy our next car from Nithin again. We love his professional attitude! More

Dealer Damaged Custom Wheels and Denied Wrongdoing I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acu I would like to share my experience at my recent trip to the McGrath Acura of Morton Grove Service department on 11/16/2019. I had brought my 2019 Acura TLX to get some aftermarket accessories and upgrades before the winter season had started.   One of the services I had requested was to remove my custom wheels with the stock wheels that came with the car that I had stored away for winter use. Both sets had tires on them, so it was a simple swap of my summer set with my winter set. In the process of removing my custom black wheels two of them were damaged. The very next business day I had spoken to my service rep, Paul Tran. He said his service director is out that week and he would be out the next week and I would get a call in two weeks, I waited an additional week no reply. Then I called and for two days they dodged my call, hung up on me twice. Eventually Paul called the third day and told me, the tech denied damaging my wheels and his service director, Bob Sisk said that the dealership will not take liability for any damages. I wish I knew that was their policy after damaging a customer's car, I would have taken my car elsewhere. To add insult to injury they implied I was lying to get a free repair out of them and the most they would offer is touch-up repair after damaging a $2600 set of custom Acura Wheels. I was speechless when Paul called me at work to tell me their response. I reached out to Acura Client Relations and they advise I reach out to the General Manager, Mike Spilotro. I spent some time writing a thorough and honest email. Waited a month and no reply! I exhausted every path patiently and politely in order to get this matter resolved to my satisfaction before posting this review on every site for this dealership. This dealership had two months to make things right and I got nothing but a band-aid fix and a denial of wrongdoing. I'm done with this dealership, I will repair my own car! Now I will warn everyone and anyone about my experience and advise them to take their car to a dealership that will not damage their car and refuse to take responsibility. I also advise everyone to read the other bad reviews and keep in mind if something goes wrong this may be how you will be treated. My experience has opened my eyes to the true character of this dealership's staff and its' management, they have no honor or integrity only GREED! I truly regret giving them $1300 of my business on just this trip alone. I hope my review helps others make a inform decision before servicing their car at this dealership, and hope this dealership never damages another customer's car and treat them as a liar. For me an expensive set of wheels on my first new car were damaged on the first trip to a dealership since it's purchase. God forbid they damage a future customer's car from the inside deny liability and cash in on the repair. I learned my lesson, now I will inspect my car in front of every dealer like they do when handing out the service loaner and ask if they will take liability of any damages caused by their staff. This should be standard practice to protect the customer and the dealership. This is after all a luxury car brand's service department not some random auto shop. More

Service after sale Came in for an oil change. Rashad scheduled my appointment, when i got there i needed to get in and out so he set me up with a loaner. I got to drive Came in for an oil change. Rashad scheduled my appointment, when i got there i needed to get in and out so he set me up with a loaner. I got to drive a 2020 TLX A-spec for the day. Everyone was so helpful, i will definitely be coming here for all my service in the future More

Great customer service I had the best time going to Rashad for assistance . He made it easy for me and helped me in every way he could, with Rashads hands on assistance u w I had the best time going to Rashad for assistance . He made it easy for me and helped me in every way he could, with Rashads hands on assistance u will be worry free. More

2019 TLX It was nice to see familiar faces and I met new people that were very helpful. I stopped in for a oil change, I had 10 months left on my lease. I was It was nice to see familiar faces and I met new people that were very helpful. I stopped in for a oil change, I had 10 months left on my lease. I was able to get out of my lease early. More

Worst customer service! Been an Acura customer for 12 plus years and very disappointed with my recent experience with McGrath in MG. Clearly customer service is not they st Been an Acura customer for 12 plus years and very disappointed with my recent experience with McGrath in MG. Clearly customer service is not they strong suit, their service manager ( bob) is obviously to complacent. This isn’t the first time this has occurred, intact his own employees tried to be more helpful but they are constrained under his leadership. What happened to employee empowerment for surveying for customers Mcgrarh Acura? General Manager does not value me as a customer and didn’t even bother to follow up inspite of complaining about my experience! As a result, I’ll be taking my business somewhere else where they know how to take care of their customers. More

Trading in my car was fun? It actually was! We've been McGrath customers for years and when I brought my 2014 RDX for a service appointment, I realized it just wasn't the vehicl It actually was! We've been McGrath customers for years and when I brought my 2014 RDX for a service appointment, I realized it just wasn't the vehicle for me. I worked with Harry Gianos, who is one of the best salesmen I've ever worked with. He listened, wasn't overly aggressive, and knows the ins and outs of what make Acuras great cars. It was a pleasure to work with him and I love my new car! More

Wrong car diagnostic, overpriced cost, poor customer service My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the phone before bringing my car in for service. I towed the car and brought it to this dealer service. Wanted to speak with the manager before they start inspecting the car , after I had a conversation with the technician I spoke on the phone, who denied what he told me about the warranty. He said there is a recording and I said let's listen to the recording then. He went to the manager who was so called busy...and tell me to wait. I waited 1.5 h and in the end the manager completely avoided the conversation of listening to the recording. Short, he told the technician to start inspecting the car. I went home and after another hour, the mechanic called me with an estimate of $6900 for transmission and radiator. When I asked details about what exactly is the relationship between the two and what is actually wrong with my car, he said he will call me back in a few minutes and hang off the phone on me. Waited another hour and no call back...So, I called and I told Rob , the technician, that I need in writing the inspection results and send it to my email. His response...the manger will do it in 30 min. Waited another hour and no email. I called back 2-3 more times and Rod was not available, when I realized he didn't want to pick my call. I called again and spoke with another technician and ask for Bob the manager, but he said I need to talk to Rob not to Bob. I said I want to talk to Bob, but again I was told Bob is not available and need to wait for Rob. I called again after I found out what would be the real cost of a similar repair and I told the technician that I am going to tow the car from their shop and when I come to pick the car I want the paperwork. When I got there, Rob was in so called lunch for 2 hours. I was told to wait 5 minutes...but I end up to wait another 30 min when Rob finally show up to make the paperwork, which is incomplete...doesn't include the estimates he gave me over the phone. Bob saw me but avoided me. I went straight to his office to tell him that his technician was unavailable for 2 hours lunch and the service is unacceptable. In the end....their diagnostic was wrong and it cost me a little fraction of what they estimated. More precise ...about 10% of 6900. How is this possible? This service center needs some adjustments from manager, to the personnel , the service and the diagnostic estimates! What they did? They tried to scam me!!! And the manager is very aware of what happened!!! More