McGrath Acura of Morton Grove - Service Center

Trading in my car was fun? It actually was! We've been McGrath customers for years and when I brought my 2014 RDX for a service appointment, I realized it just wasn't the vehicl It actually was! We've been McGrath customers for years and when I brought my 2014 RDX for a service appointment, I realized it just wasn't the vehicle for me. I worked with Harry Gianos, who is one of the best salesmen I've ever worked with. He listened, wasn't overly aggressive, and knows the ins and outs of what make Acuras great cars. It was a pleasure to work with him and I love my new car! More

Wrong car diagnostic, overpriced cost, poor customer service My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the My car broke down and I called Acura Service to ask about my car warranty in case my transmission broke down. The technician gave me wrong info on the phone before bringing my car in for service. I towed the car and brought it to this dealer service. Wanted to speak with the manager before they start inspecting the car , after I had a conversation with the technician I spoke on the phone, who denied what he told me about the warranty. He said there is a recording and I said let's listen to the recording then. He went to the manager who was so called busy...and tell me to wait. I waited 1.5 h and in the end the manager completely avoided the conversation of listening to the recording. Short, he told the technician to start inspecting the car. I went home and after another hour, the mechanic called me with an estimate of $6900 for transmission and radiator. When I asked details about what exactly is the relationship between the two and what is actually wrong with my car, he said he will call me back in a few minutes and hang off the phone on me. Waited another hour and no call back...So, I called and I told Rob , the technician, that I need in writing the inspection results and send it to my email. His response...the manger will do it in 30 min. Waited another hour and no email. I called back 2-3 more times and Rod was not available, when I realized he didn't want to pick my call. I called again and spoke with another technician and ask for Bob the manager, but he said I need to talk to Rob not to Bob. I said I want to talk to Bob, but again I was told Bob is not available and need to wait for Rob. I called again after I found out what would be the real cost of a similar repair and I told the technician that I am going to tow the car from their shop and when I come to pick the car I want the paperwork. When I got there, Rob was in so called lunch for 2 hours. I was told to wait 5 minutes...but I end up to wait another 30 min when Rob finally show up to make the paperwork, which is incomplete...doesn't include the estimates he gave me over the phone. Bob saw me but avoided me. I went straight to his office to tell him that his technician was unavailable for 2 hours lunch and the service is unacceptable. In the end....their diagnostic was wrong and it cost me a little fraction of what they estimated. More precise ...about 10% of 6900. How is this possible? This service center needs some adjustments from manager, to the personnel , the service and the diagnostic estimates! What they did? They tried to scam me!!! And the manager is very aware of what happened!!! More

Brought my car in because it needed a battery. Abraham advised me that it also needed wires, distributor cap and rotor. They also said it need front brakes and quoted me $1,700 for the front brake job. advised me that it also needed wires, distributor cap and rotor. They also said it need front brakes and quoted me $1,700 for the front brake job. Awestruck by their price, I asked why it was so much. They told me that because my car was a 1999 2.3 CL, the rotors were fixed to the hub and bearings and required several hours of labor to remove the entire assembly. I asked them if they were sure of that because it did not make sense to me. They said "absolutely." So, i called a local mechanic and asked him to quote me on brakes. He said he could do it for $350.00. I asked if the hub and bearings are fixed as the dealer mentioned and he said no. So, I called Abraham back and told him what the local mechanic had said. Abraham said that the mechanic, "Doesn't know what he's talking about." He further said that they work on these all the time and assured me that they were right. I gave Abraham permission to do the batter, wires and distributor cap. I then took my car to another Acura dealer (Pauly) and they offered to look at it for free. ( McGrath charges you a fee just to look at the car!). They confirmed that they could do the brakes without removing the entire assembly and they were shocked that McGrath made such a claim. I had Pauly do the brakes and thought I would be done with McGrath forever. However, a month later my car was in my driveway and failed to start. I called the motor club and they came out to jump the car. When I popped the hood, we both looked at the battery and it was the original battery that was all coroded. So, McGrath never replaced the battery! I still had the receipt so as soon as the car was running I drove right over to McGrath and demanded to see their General Manager. While waiting for the GM, Abraham came by and tried to tell me that the corroded batter in my car must not be the original one. The GM offered to replace the battery on the spot, which I declined as I had an appoinment I needed to get to. Instead, he had his service department manager call me the following Monday and offered to pick-up my car, replace the battery and bring it back to me. When I spoke to him I also asked him why the quoted me $1,700 for a brake job and told him what others had said. He admitted to me that the inforomation I was given (by Abraham) was incorrect and I should never have been quoted that price. I will never go back to these guys for service and strongly advise against anyone taking their car there. If you do take your car there, check with other dealers for price comparisons and then make sure that they actually do the work!!!! More

Yesterday,after wasting 2 days in different car dealerships (Nissan Toyota Subaru Mitsubishi) I finally found the RIGHT one-McGrath Acura in Morton Grove.I was looking for a new compact car to buy. dealerships (Nissan Toyota Subaru Mitsubishi) I finally found the RIGHT one-McGrath Acura in Morton Grove.I was looking for a new compact car to buy.All dealerships I visited before refused to sell me a car I was looking for (due to my short credit history).Steven (the dealer who helped me yesterday at Acura ) and Eugene (I believe he is a manager)were very nice to me and worked with me for a little time ,but finally I've got proved and (thnx Steven)I was able to lease a beautiful ILX-2013.I like my BRAND NEW Acura,it's a very very nice car (especially after I compared it to the cars I was checking before-corolla,versa,impreze etc.)! One more time-Thank you,Steven and Eugene for your help !I am really happy with my new "baby":))) More

Outstanding service we have worked with Matt before and were totally satisfied with his extra care and service would highly recommend this location to anyone and request Matt were totally satisfied with his extra care and service would highly recommend this location to anyone and request Matt More

My 2003 CL has been serviced at McGrath Acura Morton Grove from the beginning. I have always been greeted in a friendly and professional manner. My service rep. Randy always discusses what maintenance Grove from the beginning. I have always been greeted in a friendly and professional manner. My service rep. Randy always discusses what maintenance can wait and what needs to be done now. I feel I can trust him 100 percent. I am a "car fanatic" who is very picky about quality of service. I have recommended McGrath Acura Morton Grove to my friends. More