McGrath Arlington Kia

Bait and switch Total bait and switch. I leased a Kia Sorento from them 8 months ago. Ryan (same salesman who worked with me before) called me unsolicited telling m Total bait and switch. I leased a Kia Sorento from them 8 months ago. Ryan (same salesman who worked with me before) called me unsolicited telling me I could lease a new Telluride for same payment with no cash out of pocket, same mileage and warranty because Kia is going to phase out the Sorento. When I got to the dealer my payment was over $150 more and I would have to pay $3,000 in negative equity. Total scam just to get me in the door. Do not waste your time with this dealer. David Y. More

Can work with them The vehicle demo drive was very complete. The vehicle features were first explained. This was followed by a road test including highway and local driv The vehicle demo drive was very complete. The vehicle features were first explained. This was followed by a road test including highway and local driving. As with any car purchase there are always negotiations. This dealership was the most professional negotiator in my car search. After purchase followup questions have been answered promptly. More

GREAT DEALERSHIP TO BUY FROM Came in this morning to look at a Certified Pre Owned Optima after have THE WORST experience yesterday at Napleton Kia Elmhurst were they are as rude Came in this morning to look at a Certified Pre Owned Optima after have THE WORST experience yesterday at Napleton Kia Elmhurst were they are as rude as I've EVER experienced, the car wouldn't even start the salesman Adam was just interested in knowing how much I had to put down and I HAD to fill out a credit application JUST TO TEST DRIVE?????? Complete opposite at McGrath. Came in this morning had an appointment with Dan who set me up with George the product specialist who know Everything about the vehicle had it cleaned and ready did a thorough presentation and politely asked if we liked the vehicle if he could earn our business. YES. little back and forth with finalizing on the deal but we got a great deal and are extremely happy to do business with McGrath. Everyone is professional and friendly from the internet dept to managers and finance person too, we are so happy with this experience I couldn't wait to let other potential buyers know where to go when considering buying a car and im writing this as I wait for my vehicle to come from detail - Oh Yeah, they do a Full Detail on the car before taking it home. Thanks again McGrath Team More

Chet Nichols is the best guy there. Chet Nichols is a seasoned salesperson that knows exactly how to treat people. He made a bad experience into a good one. Ratings based on him only. Chet Nichols is a seasoned salesperson that knows exactly how to treat people. He made a bad experience into a good one. Ratings based on him only. More

Dolche This is my second purchase. Salesman, Chet Nichols, a good listener to what I was looking for in car, options, and price. Explained in terms easy to This is my second purchase. Salesman, Chet Nichols, a good listener to what I was looking for in car, options, and price. Explained in terms easy to understand. Handled deal in professional manner and saw me through completion of deal. Made me a "Happy customer". Recommend him highly. More

Terrible dealership The upsells were just ridiculous and flat out embarrassing for not only the sales manager but for your dealership. The manager knew we had cash of 18, The upsells were just ridiculous and flat out embarrassing for not only the sales manager but for your dealership. The manager knew we had cash of 18,600 out the door. He came out with a sheet if we financed it and how we would be at 25k. Why? Do people really bite on this? We were about $400 off and we walked. I'm in sales and I'm all about the upsell but this man should be embarrassed. I felt bad for the salesman as his manager brought over this sheet with crazy numbers on it and he had his head in his hands. Like I said I get that money needs to be made however it won't be made on me More

Horrible horrible service We have had horrible experience with this dealership from day one. On January 25, 2019 we were told a certain price but than they changed the price on We have had horrible experience with this dealership from day one. On January 25, 2019 we were told a certain price but than they changed the price on January 26, 2019. We still ended up purchasing vehicle for the price they asked since we live 2.5 hours away. We were told by our sales man Paul that we will receive second key in mail. Which still hasn’t happened month later. And nobody and dealership wants to take responsibility. Also Paul doesn’t reply to phone calls, text etc. we had to call everyday just to get our paperwork for license plate and registration. Which was supposed to be received within 10 days and it has been a month. My temporary registration expires in 3 days and I was told it is okay to drive around with no registration. Just horrible service. Do not ever go here. Their managers do not want to take any responsibility as well. More

Purchased a 2008 Hyundai Tucson We purchased a 2008 Hyundai Tucson at this dealership last month (01.20.19) and we are very happy the way we were treated from all the staff, especial We purchased a 2008 Hyundai Tucson at this dealership last month (01.20.19) and we are very happy the way we were treated from all the staff, especially from Mr. Chet Nichols. He did an excellent job making us feel comfortable and welcomed. Chet provided detailed information on all the questions we had. He was big part of the reason we decided to purchase the vehicle, since we felt we could trust his advice. The car was in good condition and so far is running well. The finance department was a little busy at that time, delaying a little the purchase process, but no big issue. We still believe we got a very good vehicle for a very good price. Thank you Chet and McGrath Arlington Kia! ILIR SAKO - Client More

Superior customer service I always receive all of the information in order to make an educated decision about my car needs. Jim DeRose and his team feel like family to me and m I always receive all of the information in order to make an educated decision about my car needs. Jim DeRose and his team feel like family to me and my daughter. That feeling at a Dealership is priceless More

No privacy, no accountability, no maturity Never in my life have I ever dealt with a more rude group of individuals. My wife bought a car from them about 2 weeks ago and the sales/service staf Never in my life have I ever dealt with a more rude group of individuals. My wife bought a car from them about 2 weeks ago and the sales/service staffs were beyond helpful. We had some questions that we dealt with with the financing department that got us all hot and bothered for a couple weeks but then that got sorted out, took longer than it should have though mind you. My wife is trying to refinance her car with her own bank for a lower rate since they can't or won't give her a lower APR even with her excellent credit. Her bank is ready to pay off the loan for this troublesome vehicle but they still haven't finished the paperwork to create an account number with the lien holder, but turns out they changed bank/lien holder without notice especially after we just came in yesterday and asked specifically about it. She wants to pay off this loan immediately and not accrue interest for the period she's had the car and not deal with the dealership anymore! So when we call today and shocker, I tried 5 different extensions through their automated system---no answer. Finally get ahold of somebody and it is their "finance director"...or so he claimed to be. My wife is asking him about this and I can here him being blatant, and short with his answers and rebuddled responses in not answering a xxxx question. I then take the phone, in an understandably stressful situation. I explain myself and the situation yet again, and he continues to be short and pompous. Then I start getting mad and instead of doing your stupid job and trying to empathize and try to calm the customer down, he gets in a shouting match with me....and then hangs up on me! I didn't swear and I didn't get personal, and they can listen to their call recordings, I look forward to hearing that poor excuse of an apology, if they can even own up to that to say the least. News flash buddy, if you can't handle a disgruntled customer, walk out that door because that is not the job for you. I told him I would be in there Friday to talk about this in person because I did not care for his tone over the phone. He told me to be there and I can guarantee you that he won't be there. After my wife wrote her last bad review they of course,all of a sudden, customer satisfaction is the number one guarentee. I'll tell you right now it is illegal to change loan banks on a customer's account, especially not notifying the customer. Not to mention we went in yesterday to talk to another financee and we brought up this bank and he never made it aware of a change. Better check your documents guy's because we have our's right in front of us. After you write a bad review, dont bother calling the number they give you. Though he sounds helpful on the phone, when you are asked to go in, you are not fulfilled. We travelled 15 miles to not even get a sit down, he answered half of our questions at the door then handed us over to somebody else who could not answer them because it was not his so called field. I understand that a lot of people were happy with their purchases at this location, but when somebody is not, they CONTINUE to give you the run around and stay in total denial and self entitlement. I am at my last straw with this company and if you want to shout with me over the phone and try to match anger like a child, you better hope you can handle that in person as well as you believe you did on the phone. It takes a lot to get me upset and I have never dealt with a company like this that refuses to take any accountability or responsibility for their actions. One last thing, though you are being recorded in their offices during the signings of paperwork, there are no signs up and they do not notify you that you are being recorded, pretty sure that is illegal too and against your rights against protection of your privacy. I have pictures proving it as well in the dealership. The second you have a problem with the car you might well get used talking to a wall because they will just point to your signature on the contract. If I could leave negative-valued stars.........I would. This whole paragraph in lehman's terms--- disgraceful. More