McGrath City Honda

Dealership was tidy and clean. Employee that assisted me was professional and kind. Wait time wasn’t bad considering how busy it was. Employee that assisted me was professional and kind. Wait time wasn’t bad considering how busy it was. More

Marcus Lozano thank you for making it easy and pleasant to get our car. Thank you for listening to our wants and needs. If anyone is looking for a car with no hassles " Marcus Lozano" is your man. He is ho to get our car. Thank you for listening to our wants and needs. If anyone is looking for a car with no hassles " Marcus Lozano" is your man. He is honest and straight to the point! More

thanked for doing my oil service without an appointment And give me warranty information thanks information thanks And give me warranty information thanks information thanks More

Much better than last time. Profesional great service and fast , I’m glad they are getting better Profesional great service and fast , I’m glad they are getting better More

Honestly, super great service! I walked in the day prior to make an appointment and to let them know I was considering buying a car I was greeted by Milton Stewart. Who is such a g I walked in the day prior to make an appointment and to let them know I was considering buying a car I was greeted by Milton Stewart. Who is such a great guy. He was engaging and even recognized my anime shirt, so that was cool! I was told the price of the car and the expenses and overall such a friendly staff. The next day I was greeted the same way and I had my parents with me. I figured I would be translating for them since they can't speak English very well, but they brought over a girl named Penelope Gutierrez. She made the process SUPER easy and didn't have me translating. Instead, she was engaged with all of us and didn't make me or my parents left out. She even helped my parents get a really good deal on the car. Overall, really great service, and would recommend it to anyone. She honestly made sure my parents were on board with everything and made sure that they knew what they were buying and even gave me a pep talk to help me not feel overwhelmed with this huge purchase. Such friendly staff! More

I had my car for a maintenance check. The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and asked him if I can get my car in the afternoon after all the services- transmission flushing,coolant,change oil and engine gasket replacement.He was very adamant and told me ..YES..in the afternoon sir.Come 630pm CDR I've gotten no call from him.I have been waiting for 8hrs.All he gave me is an update of my repairs.I was expecting to get my car by the afternoon but to no avail...I received no call.I wouldn't know it if I didn't call him.There is no proactiveness in his part.I told him feom the very start that I needed the car for my work the next day but he just told me that the engine should be cool enough to replace the gasket.Im ok with that but my point to him is that you never called me or the least informed me for the 8hrs that Ive been waiting so that I can think of plan B of what to use at work.I told him if I didnt call you at 630pm I receive no calls from you.Where is the cuatomer service???where is the customer satisfaction.He didnt offer me anything because of the inconvinience he made.He just promise me a discount which it didn't materialize.All lip service.I even talked to his manager and told the whole scenario but this manager didn't also offer me anything.It was a big inconvinience in my part because my work is affected for 2 days without a car.He never followed up with me unless I am the one calling first.NO INITIATIVE..ALL LIP SERVICE AT THE START AND WHEN THEY FINALLY GET YOUR APPROVAL..YOU ARE ON YOUR OWN.I was also disappointed with the manager.He is not an ADVOCATE FOR THE CUSTOMERS...Terrible service...McGrath Honda Grand ave..Illinois....TERRIBLE... More

bad experience! !! Don't visit here if you don't want to be deceived! They will let you sign the papers without any explanation, !! Don't visit here if you don't want to be deceived! They will let you sign the papers without any explanation, More

Go See Marcus Lozano to Buy your next Car Sweet Deal Just what I wanted,🤩 what I wanted,🤩 More

Great service and fast work. Kept me in the loop every step of the way. Kept me in the loop every step of the way. More

had a great experience with the Honda team. They were very accommodating and pleasant. This is my first cart that I bought with MrGrath City Honda . I had a good experience! Thanks Marcus Lo They were very accommodating and pleasant. This is my first cart that I bought with MrGrath City Honda . I had a good experience! Thanks Marcus Lozano! I purchased a Honda CR-V 2022 More