Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGrath City Honda
Chicago, IL
789 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 789 reviews
June 26, 2020
Very unpleasant experience. The sales person Joel Moreta was incorrect and dishonest about several things. We made an online appointment to see a $22k car and when we got there were told it was sold and the was incorrect and dishonest about several things. We made an online appointment to see a $22k car and when we got there were told it was sold and the closet one they had was $25k. Joel tried to charge us 3.9% interest despite a giant sign behind him saying .99% was the Honda rate. He first told us the vehicle came with two keys then back peddled and said a second key would cost $250. He said they could send us they key and have it programmed at a closer dealership and that turned out to be a lie. His co workers had to correct him on several occasions including the finance rate and info about Honda finance Corp for our insurance company. It was a horrible 3 hours and Extremely disappointing. I would not recommend this sales person at all. More
by Armand Tanzarian
Employees Worked With
Joel Moreta
June 25, 2020
Great service and very friendly. I would recommend buying here and getting service done here. I have had good experiences every time I visit the dealership. here and getting service done here. I have had good experiences every time I visit the dealership. More
by Kimberly R
Employees Worked With
Greg Poborca
June 25, 2020
Everyone was super attentive and helpful. Great positive vibe I will be coming here for all my car services. The young man who helped me was very kind and answered all my questions. vibe I will be coming here for all my car services. The young man who helped me was very kind and answered all my questions. More
by Naomi
June 23, 2020
Great customer service, Andrew Berk was really knowledgeable about the issue .. McGrath City Honda got me back on the road. I really recommend this facility. Thank You Very Much.. knowledgeable about the issue .. McGrath City Honda got me back on the road. I really recommend this facility. Thank You Very Much.. More
by Pere179
Employees Worked With
Andrew Berk, Service Lane Manager.
June 22, 2020
Good and timely service Greg was very polite and efficient . Greg explained everything and went over the car inspection with explanation than made sure I understood everything and had no other quest efficient . Greg explained everything and went over the car inspection with explanation than made sure I understood everything and had no other questions More
by adaguerra
Employees Worked With
Greg Poborca
June 18, 2020
Greg was fantastic. He was very polite, respectful and detail oriented. Any dealership would be proud to have Greg as a service manager. Don N. 6/18/20 detail oriented. Any dealership would be proud to have Greg as a service manager. Don N. 6/18/20 More
by Don N
Employees Worked With
Greg service department
June 17, 2020
Very good service profecional and good adviser. Very friendly you will feel like a Family. I will recommend to my Friends and Family. Daniel was my adviser today I want to say thank you for your good j friendly you will feel like a Family. I will recommend to my Friends and Family. Daniel was my adviser today I want to say thank you for your good job! More
by Kowaldorota42
Employees Worked With
Daniel Ocasio
May 30, 2020
I went there with great excitement to buy my new car. Usually, this is a fun activity, and I believed I should enjoy it. But turn out one of the worst experiences. I never see a dealer talk to a customer Usually, this is a fun activity, and I believed I should enjoy it. But turn out one of the worst experiences. I never see a dealer talk to a customer with a fighting mode. This man doesn’t represent Honda, and he was very rude to me. If you plan to buy a Honda, never go to McGrath’s Honda dealer. I just ask them to give me two days to come back and decide he told me why not now I said I Don’t feel comfortable and I have to ask my wife to make this decision, and he starts being sexist and telling me, are you going to ask your wife to buy your car. He follows with some insults and saying I am not insulting you. More
by tuncay
Employees Worked With
John Cabot
May 22, 2020
My mother and I purchased New 2018 Honda Accord EXL from here. We didn't noticed the car had major body panel gaps because it was dark. When we brought the car in the Dealership blamed us at first that mayb here. We didn't noticed the car had major body panel gaps because it was dark. When we brought the car in the Dealership blamed us at first that maybe we damaged the vehicle at first. But than the regional manager inspected the car and took it in for a fix up. Even though they took it in for 2 or 3 times, till this day it still looks like the car was in a accident. Because of the hustle the regional manager offered us few free accessories. We decided to go with prking sensors, and it took McGrath City Honda Service over a month to install them because they messed up front and rear bumpers drilling the holes for the sensors. They had to order new ones and get them painted where its not manufacture paint nor put together. Been almost 2 years now and the paint started to chip off from front and back. Even though i been advised by a service manager that it has lifetime warranty for the paint, few days ago i been told otherwise. Not only the same Dealership sold me a faulty Vehicle, but the service of the same dealership made it worse. Me and my family will never purchase Honda automobiles ever again as we used to. Their vehicles might have long lasting engines but when it comes to service and body of the vehicles, it went down. And Honda dont want to take responsibility for their mistakes. More
by Matt Cwiertniewicz
Employees Worked With
Other Employees :
Alberto Perales, Nelson Diaz
May 04, 2020
The WORST Service Department! I made an appointment for an oil change and a software update. When I get there I’m greeted and told that he would need to get me an advisor because he works for the express. an oil change and a software update. When I get there I’m greeted and told that he would need to get me an advisor because he works for the express. Then JEREMY SANCHEZ approaches me to tell me that they would NOT be doing the software update because I need to leave the vehicle. I said that I really need this done today and I had made an APPOINTMENT to get this done. He told me to make ANOTHER appointment and that I would need to leave the car the WHOLE day. So I went ahead and made another appointment but after leaving I went to Honda on Grand and they were able to take care of my software update and oil change - No appointment needed. Needless to say that I’m NEVER going back. Oh and my confirmation number in case they want to look it up is X01MF17VRN. More
by writingyouback
Employees Worked With
