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McGrath City Honda

Chicago, IL

4.4
785 Reviews
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6720 West Grand Avenue

Chicago, IL

60707

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Showing 785 reviews

October 07, 2017

Helpful and didn't try to up sell we felt James was genuinely helpful with his recommendations. We didn't feel taken advantage of, which was our initial fear. It was a pleasant experie More

by Tablopez25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. Gonzalez , James Williams
Oct 11, 2017 -

McGrath City Honda responded

Thank you for the great review. I am happy to hear everything went well. You can always expect a 5-star experience when you work with James or the rest of the McGrath City Honda team. Please come visit us if you need anything else, be it service or sales. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 07, 2017

Great customer service and reasonable prices I had McGrath City Honda perform the work on an airbag recall and got an oil change while I was there. They were professional, fast and courteous. Ver More

by Darwyn43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tapia
Oct 12, 2017 -

McGrath City Honda responded

Thank you for leaving this great review. I am happy to hear our team could provide you with a positive service experience. Please don't hesitate to contact us if we can assist you with anything else. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 07, 2017

Excellent Salesman!!!! Words cannot express the gratitude for Mr. James Williams one of your saleman and Mr. John Serritella in the Management Department. Both were very p More

by Beatrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Williams
Oct 12, 2017 -

McGrath City Honda responded

Beatrice, thanks so much for the wonderful review. We strive to provide each of our guests with an outstanding experience and it is great to hear James and John could do just that. We look forward to seeing you again soon. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 06, 2017

Happy Customer. We Picked up a 2016 Nissan Rogue SL. Our Sales Rep Dave Kazarian was great. He took the time to answer all our questions, also provided us with de More

by Bade, Jeri 2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Kazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2017 -

McGrath City Honda responded

Thank you for this great review and congratulations on your new Nissan Rogue! Dave is a key member of our team and I am happy to hear he could provide you with a great car buying experience. Thanks for the recommendation and we look forward to seeing you again soon. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

Great place to buy a car Had a great experience there, no hassles, good price, very professional. Mr. Serritella and crew were very nice and had many options. Will tell friend More

by Hondaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2017 -

McGrath City Honda responded

Thank you for your fantastic review! We are pleased to hear everything went well for you during your recent visit with John. We look forward to working with you again in the future. Best, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

If I Could Give John Serritella 6 Stars I Would!!! I would recommend to my friends and family to see John Serritella at McGrath City Honda. John is very professional and goes out of his way to make you More

by Lisa Valenti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2017 -

McGrath City Honda responded

Thank you for the glowing review, Lisa. Congratulations on your new vehicle! I am thrilled to hear John could provide you with a great car buying experience. I will be sure sure share your comments with the rest of the team. We appreciate your recommendation and look forward to working with you again soon! Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

TOP NOTCH This dealership was top notch! John went above and beyond to make sure I was very comfortable. He gave me suggestions and his advice but was in no wa More

by A. Hatz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2017 -

McGrath City Honda responded

We appreciate you taking a moment to leave this great review. John is a key member of our team and it is wonderful to hear he could provide you with such an excellent car buying experience. If you need anything else, please don't hesitate to contact us. Best Regards, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

A true professional John not only took his time to help us, but was very professional, courteous, and made us feel comfortable and not rushed.... He answered every questi More

by Dtaylord3229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2017 -

McGrath City Honda responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in courteous and professional customer service and I'm glad that John made such a great impression on you. Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 04, 2017

Friendly and knowledgeable John Serritella was very attentive to what I was looking for and made me feel extremely comfortable. I normally get annoyed when going to car dealers More

by Jaclyn6120
Recommend Dealer
Yes
Employees Worked With
John Serritella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2017 -

McGrath City Honda responded

Thank you for your great review! We're glad to have John on our team and that we could provide you with a positive experience. Thank you for your recommendation! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 03, 2017

The worst place to buy a car!! I wish I would have read the reviews before I came here because it sounds like many people have had similar negative experiences. Wow this was baaad! More

by Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl Doppelt, Sebastian Ludzik
Oct 05, 2017 -

McGrath City Honda responded

Angela, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. Although we would have preferred to have provided you with a much better experience, your feedback will allow us to strengthen our processes in an effort to provide our customers with a more pleasant and seamless experience in the future. Dana Grande, dgrande@mcgrathcity.com, 773-836-3904 - Client Relations Manager

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